According to ARINC, passengers are set to spend significantly less time waiting at airports in the near future as airline operators and airports invest in advanced technological solutions designed to increase operational efficiency from advanced passenger information systems to automated baggage handling.
“The passenger is the one who’s going to have more control over that whole experience than they currently have,” said Michael DiGeorge, Managing Director of ARINC Asia Pacific. “That process of going from check-in through immigration through boarding is going to get more invisible.”
Passengers regularly wait for an average of three hours, sometimes more, which is causing industry-wide concern, especially during peak-time congestion, with the real fear of the denial of landing rights during those times.
ARINC’s extensive collection of innovative products are targeted to improve passenger information screening and transmission, travel documentation and check-in, which in turn will increase the flow of passenger traffic through airport terminals and remove the stress for passengers, airlines and operational facilities.
With many Asian nation plans to build new airports and terminals, there is a strong likelihood of growing competition to provide the best experience for passengers and airlines. It stands to reason that the facilities that can provide smooth and fast passenger experience are going to be the most successful in the future of an industry that is ever-expanding as demand and expectation grows.