Tag Archives: passenger information systems

APIS Providers for Aviation Security | Business Aviation NewsAs countries around the world join the fight against terrorism and strive to improve their border security, South Korea make changes following a test period that saw them refuse 157 travellers from Thailand.

Previously, South Korea received passenger data via APIS after flights had left the originating airport. Then, if any passenger was ‘flagged’, airlines would have to return them to the point of departure, causing delays and incurring expense.

Now, the changes suggest that South Korea will require Advance Passenger Information before tickets are issued. The information will be screened by the ministry and only after approval, will tickets be sold to the passengers.

A statement from the South Korean Ministry said that the aim is to ‘strengthen the aviation safety and border security by analysing the passenger information in advance.’

Advance Passenger Information ProvidersIreland has called for a co-ordinated push in the EU to crack down on terrorism and organised crime, following a decision with Britain to share intelligence on selected flights.

Advance Passenger Information (API) from all ports should be shared across Europe, which, according to Justice Minister Frances Fitzgerald, ‘is a tool of proven potential’.

It has been indicated through military intelligence and information supplied to the British Government by the Garda Special Branch that Ireland has been used as a base for regular visits to Iraq and Syria by up to 30 jihadis, which has led to increased surveillance efforts in a bid to track their movements.

The minister said that the strengthening of security of national and international borders was a ‘key element in protecting our citizens from terrorist threats’ and that API exchange was a ‘major boost towards achieving that objective’.

API is transmitted electronically to the governments and border agencies of destination countries. It is usually collected at the time of booking. The U.S. operate mandatory API collection, but as yet, the system is not mandatory in other countries, although many agencies are calling for the collection of passenger data across the world to keep borders secure with the advance notification of potentially high-risk passengers.

Cabin Services Providers for Enhanced Passenger ExperienceCabin services are set to be enhanced for global business awareness as Japanese airline, All Nippon Airways announced a partnership with EF Education First to provide language training via a cloud-based school.

The plans come in the wake of the recently-released corporate strategy for the airline as it plans to increase passenger operations by 45% over the next two years. Global expansion is a key factor and ANA believe that highly-trained and prepared personnel can contribute to their plans.

ANA was last year awarded the Skytrax 5-star Airline ranking for the quality of cabin services, airport operations and enhancements to the service provided for international passengers.

President and CEO of ANA, Osamu Shinobe has high hopes for his airline, ‘As a full service carrier that is aiming to become the world’s leading airline, we want to further enhance the level of service that is provided by our employees. EF has an excellent track record in providing quality language training programs and this partnership will boost our improvement efforts. I have high expectations that this partnership will lead to even better services for our customers.’

President of EF Education First, Mr Peter Burmann said, ‘We are extremely proud to partner with ANA and support them in reaching their English goals. Our industry-specific expertise makes us well-suited to deliver the necessary customised training to ANA and we are looking forward to starting the training and seeing outstanding results.’

SriLankan Airlines Upgrade Passenger Processing Systems as Tourism GrowsSriLankan Airlines and Mihin Lanka have announced an upgrade to the AMADEUS Altea Suite for enhanced mission critical messaging capability as a part of the bid to become more ‘customer centric.’

The messaging system will allow the airline to manage more effectively passenger reservations, departure control and inventory processes.

Although the changeover, scheduled for 7th and 8th December will cause slight disruption, it is hoped that this will be minor and should not affect online check-in, other than the duration reduced to 24 hours.

SriLankan Airlines offices will be available by telephone throughout the changeover to deal with the redemption of air miles for FlySmiLes members between 6th and 13th December.

Once completed, the changeover will make a significant difference to passenger processing, streamlining operations and procedures, bringing passengers an enhanced travel experience.

The new system plays a major role in the expansion of SriLankan Airlines and also with the planned induction into the OneWorld Alliance in the first part of 2014.

automated baggage handlingAccording to ARINC, passengers are set to spend significantly less time waiting at airports in the near future as airline operators and airports invest in advanced technological solutions designed to increase operational efficiency from advanced passenger information systems to automated baggage handling.

“The passenger is the one who’s going to have more control over that whole experience than they currently have,” said Michael DiGeorge, Managing Director of ARINC Asia Pacific. “That process of going from check-in through immigration through boarding is going to get more invisible.”

Passengers regularly wait for an average of three hours, sometimes more, which is causing industry-wide concern, especially during peak-time congestion, with the real fear of the denial of landing rights during those times.

ARINC’s extensive collection of innovative products are targeted to improve passenger information screening and transmission, travel documentation and check-in, which in turn will increase the flow of passenger traffic through airport terminals and remove the stress for passengers, airlines and operational facilities.

With many Asian nation plans to build new airports and terminals, there is a strong likelihood of growing competition to provide the best experience for passengers and airlines.  It stands to reason that the facilities that can provide smooth and fast passenger experience are going to be the most successful in the future of an industry that is ever-expanding as demand and expectation grows.