Mission Critical Messaging Upgrade for Mihin Lanka & SriLankan Airlines

SriLankan Airlines and Mihin Lanka have announced an upgrade to the AMADEUS Altea Suite for enhanced mission critical messaging capability as a part of the bid to become more ‘customer centric.’

The messaging system will allow the airline to manage more effectively passenger reservations, departure control and inventory processes.

Although the changeover, scheduled for 7th and 8th December will cause slight disruption, it is hoped that this will be minor and should not affect online check-in, other than the duration reduced to 24 hours.

SriLankan Airlines offices will be available by telephone throughout the changeover to deal with the redemption of air miles for FlySmiLes members between 6th and 13th December.

Once completed, the changeover will make a significant difference to passenger processing, streamlining operations and procedures, bringing passengers an enhanced travel experience.

The new system plays a major role in the expansion of SriLankan Airlines and also with the planned induction into the OneWorld Alliance in the first part of 2014.