Passengers flying out of Germany’s Hamburg Airport with KLM, Air France and easyJet, will now be able to enjoy an enhanced travel experience with the introduction of ten Self Bag Drop kiosks, unveiled officially for use last week.
The Director of Aviation at the airport, Johannes Scharnberg, notes that the kiosks, provided by a German supplier, have already been a success and said, ‘Already after just a short period of operation, we can see that our passengers are not having any problems with the new equipment. And we are very happy with the system’s stability. Many of our passengers have already discovered the benefits of the kiosks for themselves and given us very positive feedback.’
Self service applications are growing in popularity for airports of all sizes around the world, increasing efficiency, improving passenger experience and moving towards a seamless airport passenger processing system.
The Self Bag Drop kiosks will eventually serve more airlines, with common-use technology and the added benefits of cost-sharing. Airport operators can also optimise resource management within the entire airport environment using self-service applications.
More than 80% of airport check-ins now happen away from the traditional terminal counter, as more and more passengers use the online check-in facility offered by most airlines. Travellers are gaining greater control of their journey and can arrive later at the airport terminal than ever before. The use of Self Bag Drop means that passengers can simply arrive with a pre-printed boarding pass, which can be scanned and used within the kiosks to produce a baggage tag that the passenger can attach themselves and send the baggage through for security screening and automated transfer to the aircraft.
Rockwell Collins’ ARINC Self Bag Drop solution – ARINC SelfDrop – can process tagged bags in as little as 10 seconds, making a clear case for enhanced efficiency and promising to transform airport terminals on a truly global scale.