Global Business Environment Encouraged by Language Training for Cabin Crew

Cabin Services Providers for Enhanced Passenger ExperienceCabin services are set to be enhanced for global business awareness as Japanese airline, All Nippon Airways announced a partnership with EF Education First to provide language training via a cloud-based school.

The plans come in the wake of the recently-released corporate strategy for the airline as it plans to increase passenger operations by 45% over the next two years. Global expansion is a key factor and ANA believe that highly-trained and prepared personnel can contribute to their plans.

ANA was last year awarded the Skytrax 5-star Airline ranking for the quality of cabin services, airport operations and enhancements to the service provided for international passengers.

President and CEO of ANA, Osamu Shinobe has high hopes for his airline, ‘As a full service carrier that is aiming to become the world’s leading airline, we want to further enhance the level of service that is provided by our employees. EF has an excellent track record in providing quality language training programs and this partnership will boost our improvement efforts. I have high expectations that this partnership will lead to even better services for our customers.’

President of EF Education First, Mr Peter Burmann said, ‘We are extremely proud to partner with ANA and support them in reaching their English goals. Our industry-specific expertise makes us well-suited to deliver the necessary customised training to ANA and we are looking forward to starting the training and seeing outstanding results.’

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