Tag Archives: vmuse

Germany’s Munich Airport has awarded the contract for their new baggage handling system in terminal 2 to Siemens, it was recently announced.

baggage handling systemThe airport plans to increase the capacity of their baggage handling system as they expect passenger numbers to rise significantly by 2015.  Once the new building is completed, it will enable a passenger throughflow of up to 11 million additional yearly passengers.

“In this way, our customers can ensure the same reliability and speed as before, despite the growing volume of traffic and stricter security requirements,” said Siemens Business Unit Logistics and Airport Solutions CEO Jorg Ernst.

The project will be launched in three phases over the next two years and is expected to enhance operational productivity for the airport by a third upon completion of the entire new project, making Munich Airport one of the most efficient in Europe.

Other Automated Baggage Handling System providers such as ARINC Inc realise that the global self-service check-in revolution is definitely the way forward.  Passenger experience is greatly enhanced, giving the passenger more control over their journey and reducing waiting times, while airports feel the benefit of improved efficiency, cost effectivity and better use of terminal space.

Naha Airport vMUSEAs the passenger pool at Okinawa and Kagoshima airports grows, the decision to implement ARINC’s vMUSE, common bag drop and check-in solutions will help to streamline airport operations.

Mr Michael DiGeorge, MD of ARINC Asia Pacific said, “Airports in the region are demanding a common-use solution that is scalable with their operations and allows them to take advantage of all the benefits afforded at larger sites while meeting budget requirements.  As the industry’s leading innovator, ARINC is providing this solution and remains committed to meeting the needs of airports of all sizes, as passenger traffic continues to grow and airlines increase the number of destinations to meet passenger demand.”

The innovative vMUSE solutions from ARINC will reduce costs by sharing airport resources with offsite servers than can be accessed from anywhere in the world, using any device.

Previous passenger processing systems revMusequire multiple check-in facilities that are airline specific.  The vMUSE platform allows the sharing of passenger information across multiple airlines from one desk, ensuring increased flexibility in airports with limited floor space.

The common bag drop solutions offer self-service check-in that can enhance passenger experience, increase operation productivity and, in essence revenue for the airports.

Photo credit: Hyougushi / Foter / CC BY-SA

ARINC vMUSEJeju International Airport has followed South Korea’s other major airports in its choice to use ARINC’s vMUSE technology to improve and optimize operations as the number of passengers grows each year.

The industry-leading provider develops and delivers innovative aviation solutions that can assist airports and airlines with cost management and increasing operational flexibility with vMUSE common-use technology.

Jeju International Airport will benefit from maximized use of facility space with the vMUSE platform and will be able to access off-site servers with any device, which will in turn reduce the necessity for hardware and support requirements.

This new contract will mean that ARINC now provides its vMUSE technology for all South Korea’s International airports, allowing for interoperability and connectivity between the airports and the airlines that operate from them.  This will lead to further operational cost reductions with the allowance for host sharing between the airports.

“Our biggest problem currently is a lack of check-in counters to accommodate the number of airlines that fly through the airport. ARINC’s vMUSE will enable carriers to directly log into their Departure Control System at any counter over any device. The sharing of counter facilities will improve terminal operations, and allow both airlines and airports to welcome more airlines and passengers,” said a representative of the Airlines Operators Committee of Jeju (AOC-CJU).

ARINC are delighted to be working with Jeju and AOC-CJU.  Mr Michael DiGeorge, ARINC MD of Asia Pacific said, “South Korea is one of our strongest and most important markets in the Asia Pacific region. Being a trusted partner to all the major international airports in the country is indeed a rare honour and re-affirms our reputation as a leader in the aviation industry.”

Self-Service Check-in eBag Tag

Frequent travellers, flying with British Airways, could soon be taking another step into the future of self-service check-in with the airline to trial an innovation in baggage tagging – the electronic bag tag.

The new tag will easily be updated using Smartphone and barcode technology, enabling passengers to simply scan their baggage at the self-service check-in bag drop point and move quickly through security to relax before departure, knowing that their luggage is fully trackable.

The bag tags, developed for the trial by Designworks, could eliminate the need for paper tagging, especially for frequent travellers, who could have their own, personalised baggage tag.  Designworks lead designer for the project, Lewis Freeman said, “This step into digital tagging of luggage is a huge leap forward enabling your luggage to become a connected object, providing a seamless experience for frequent travellers with British Airways.”

Self-service check-in is fast growing, using innovative, advanced technology and solutions, such as the ARINC vMUSE platform, used around the world.


Canada’s fourth largest airport, Calgary International (YYC) has announced it will extend its current contract with ARINC, providing via the successful vMUSE platform, Common-Use Passenger Processing System (CUPPS) for a further 10 years.  The Calgary Airport Authority agreed the extension of the system with the addition of BagLink, the passenger-friendly, Common Use Self Service system and Local Departure Control on the vMUSE platform.

ARINC has been working with the YYC and CAA for 10 years and are looking forward to providing their existing and future passengers with an enhanced travelling experience for the next decade, especially with the addition of the new terminal, currently under construction and expected to be in use by 2015.  The new terminal will incorporate ARINC’s pioneering common-use technology, seamlessly integrating into the existing operations of the airport.

ARINC’s industry-leading, innovative communications, passenger and baggage processing solutions herald the past, present and future of aviation travel, benefiting airlines, airports, passengers and crew in Calgary and across the globe.

Passenger ProcessingStarting with Honolulu Airport, Hawaii say they are the first in the U.S. to move to completely automated self-baggage tagging with their new multi-airline check in kiosks.

Provided that Hawaiian passengers have self-printed boarding passes, they will be able to weigh, tag and check-in their baggage, leaving airport staff more time to assist passengers with oversized baggage or those with special needs.  This system will greatly reduce waiting time and streamline airport operations.

“Every minute saved in the check-in process improves our customers’ experience substantially, so this is a significant enhancement,” said Hawaiian’s Vice President for Customer Service Louis Saint-Cyr. “The kiosks reduced our customers’ check-in time to eight minutes. The ability to self-tag bags reduces the check-in time even further — by nearly half.”

There is a range of multi-airline check-in services out there, including the ARINC solution, vMUSE, and offering multi-airline check-in and bag drop facilities within an integrated suite of applications.  The vMUSE option maximises airport operations, eliminates the necessity for costly upgrades and gives smaller airports the flexibility of utilizing precious counter space.

ARINC offer interoperability with vMUSE solutions, using existing CUTE systems technology, allowing seamless operations for multi-airline check-in, self-printed boarding passes and bag drop facilities from an industry-leading, reliable provider.

This week the latest at ARINC was the news that it has won a major three year contract at 5 regional airports in Egypt to install its industry-leading passenger processing solution, vMUSE™. The Egyptian airports include Sharm El Sheikh, Luxor, Aswan, Borg El Arab and Abu Simbel. The ARINC CUPPS system fully compliant with the IATA CUPPS standard for common-use passenger systems.

Aviation Information Technology (AVIT) will be working in partnership with ARINC. In the contract, ARINC will install the core common use passenger processing systems (CUPPS) and provide remote third level support, AVIT will then handle first and second level support. There is a 14 week delivery and implementation schedule for all 5 airports which is due for completion by the end of May 2013, the team is currently on plan to achieve this.

Dr Ashraf Zaki, Vice President of EHCAAN said “Egyptian Airports Company (EAC) airports have been experiencing strong growth for several years, We believe that ARINC is an ideal partner to handle our continued expansion given their industry-leading technology and the tremendous airport experience they bring to the table, both globally and here in the Middle East.”

Tony Lynch, Regional Director for ARINC Middle East and Africa said “The ARINC vMUSE solution gives EAC the latest, state-of-the-art CUPPS platform, we have developed strong relationships in Egypt based on our excellent track record in delivering key projects such as Cairo Airport TB3 and Seasonal Terminal. We are pleased to be selected by EAC for these five airports and look forward to a long and mutually beneficial relationship.”

Giving smaller and mid-sized airports more flexibility to upgrade their operations is achieved by using ARINC’s vMUSE by eliminating software engineering and development costs.

EAC is a subsidiary of EHCAAN, and currently manages all 19 regional airports in Egypt. EAC airports serve all the different aspects of air travel.

ARINC will continue to provide and maintain the adaptable vMUSE™ platform for the Common Use Passenger Processing Systems (CUPPS). The long term relationship of ARINC and Munich began in 2003 and now to continue with ARINC’s CUPPS solution in MUC Terminal 2 until December 2014.

“We are impressed with the ARINC vMUSE platform and the support we have received over our long partnership. The ARINC team has regularly exceeded our agreed upon benchmarks and SLAs.” Said Marco Butz, Manager Technology and Infrastructure at Munich airport.

ARINC will continue to provide the premium on-site service and a centralized state-of-the-art firewall solution is due to follow during 2013. Tony Chapman ARINC Senior Director, Integrated Travel Solutions commented “We are delighted to continue working with one of our long-standing and valued customers, as we believe it reflects both the quality of our service and commitment to the highest standards of performance,” he continued “Munich Airport is focused on providing the best possible services for its customers, and ARINC’s technology helps make that achievable.”

Brussels Airport Passenger Processing

Brussels Airport Passenger Processing

ARINC announced that it has installed the new Passenger Processing System, with on-site maintenance and support at Brussels Airport in Belgium. ARINC installed its CUPPS-compliant vMUSE common use solution on nearly 500 workstations. ARINC’s AviNet global networking solution has also been fitted at the airport providing a secure WAN connectivity to the airlines’ host systems.

CUTE & Telecommunications Service Manager at Brussels Airport, Pierre Gehrenbeck Said “ARINC’s proven history of successfully migrating major airport sites to common-use passenger processing systems was a key factor in our selection decision. In addition, the efficient and cost-effective program is fully scalable to our airport and can be easily adapted to fit our projected growth”.

ARINC’s vMUSE platform maximizes the use of airport infrastructure through shared workstations, reducing the need for complex and expensive hardware systems, and a cost saving and rapid process. Supporting whichever application an airline has, the open design of vMUSE incorporates an easy integration with airline technology requirements.

Announced by ARINC Managed Services (AMS), Aeropuertos Dominicanos Siglo XXI (AERODOM) will continue offering ARINC’s vMUSE Common Use Check-in system at two of the Dominican Republic’s leading international airports, De Las Américas (SDQ) and Gregorio Luperón (POP). Mike Picco, Vice President of ARINC’s Airports Systems Division. Said “ARINC has successfully partnered with AERODOM since 2005,” he continued “We are excited to be given this renewal for our technology and services, and believe it demonstrates our strong commitment to the Latin America and Caribbean region”.

Common Use Passenger Processing Systems

Common Use Passenger Processing Systems

Aeropuertos Dominicanos Siglo XXI (AERODOM) a private concessioner commissioned by the Dominican Government to develop, operate and manage six international airports in the Dominican Republic for a period of 30 years: De Las Américas, José Francisco Peña Gómez in Santo Domingo; La Isabela, Dr. Joaquín Balaguer in Santo Domingo Norte; Gregorio Luperón in Puerto Plata; María Montez in Barahona, and Presidente Juan Bosch in the province of Samaná;

Monika Infante, CEO of AERODOM said “We are pleased to be working with ARINC, a company with a well recognized expertise in passenger processing technology that makes airports more efficient”. “ARINC’s products and the high level of support it provides have a significant positive effect on our customers’ travel experience.”