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OMA Select Rockwell Collins’ ARINC vMUSE for Eight Mexico Airports

March 5, 2018
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vMUSE_MexicoThe industry-leading Common Use Passenger Processing System (CUPPS) from Rockwell Collins’ ARINC airports, ARINC vMUSE, has been selected by Grupo Aeroportuario del Centro Norte (OMA) for implementation in eight Mexico airports in a bid to streamline check-in processes, gate services and resource management.

Using vMUSE, the airports can make the most of existing infrastructure, and enable sharing capabilities for multiple airlines. This gives another layer of flexibility for airport operations and enhances passenger experience simultaneously, due to reduced queueing instances and greater management of peak flow passenger traffic.

The benefits of vMUSE for operators

The implementation of vMUSE can help to reduce the challenges posed by operational inefficiencies, and helps to redirect capital investment in other areas, due to the use of existing terminal equipment and infrastructure. The reduction in valuable terminal space is an added bonus, with fewer dedicated check-in counters needed, which also helps airport operators to better manage airport resources and personnel to further streamline and enhance operations, thus boosting productivity while simultaneously improving passenger experience and ultimately, satisfaction.

Mazatlan and Zihuatanejo airports currently do use vMUSE, but by 2019, passengers and airport operators should be able to enjoy the benefits at the following locations:

  • Acapulco
  • Culiacan
  • Chihuahua
  • Monterrey
  • Reynosa
  • San Luis Potosi

The teams at Rockwell Collins work closely with clients to determine the right fit of solution to meet the unique challenges in operations. Without a structured, tailored approach to the individual needs of the airport, regardless of size, flexibility and scalability become challenging in any airport.

“Our Latin American team worked closely with the OMA Group to accommodate its need to leverage existing virtual infrastructure at each airport,” said Yun Chong, global head of sales, Airport Systems for Rockwell Collins. “Our customized solution will offer OMA’s airports increased operational efficiency as travel demands increase in the region.”

Lufthansa Become First Airline to Implement Mobile Passenger Processing

September 11, 2015
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Lufthansa Select vMUSE Mobile | Business Aviation NewsRockwell Collins’ new ARINC vMUSE mobile passenger processing platform will be launched by Lufthansa as they become the first airline to implement the technology.

This latest innovation in passenger processing promises to speed up the check-in process, which can be carried out by personnel on the ground using tablet devices, wherever they can get an internet signal and connection, even in the hotel foyer.

ARINC vMUSE mobile is based on an entirely mobile common-use passenger processing system (CUPPS) and is the first of its kind in the industry. Enabling cost-sharing and space-saving in the terminal, the solution paves the way for greater flexibility within the airport environment.

Incheon Airport Deploys Self-Service Bag Drop

May 23, 2015
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Find Out More About Other Bag Drop Systems ProvidersPassengers flying with Asiana Airlines and Korean Air will now be able to utilise the benefits of a self-service bag drop system launched at South Korea’s Incheon International Airport.

The new technology will enable passengers to scan their boarding passes and attach their own baggage tags, eliminating queueing at traditional check-in desks. Baggage will then pass into the automated system for transfer to the aircraft after weighing, scanning and measuring.

The service, which is the first of its kind to be introduced to South Korea, will help to streamline the passenger processing system, saving time and costs with a reduced need for dedicated check-in desks. Incheon has deployed the system in partnership with SK Telecom, G-antech and Type22. Other global providers of bag drop technology include ARINC with their ExpressDrop solution.

World’s First Mobile Common-Use Passenger Processing Solution

March 10, 2015
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Providers of Bag Drop & Passenger Processing Solutions to Revolutionise the IndustryRockwell Collins are having a busy month this month with the unveiling of yet another new product. Developed to further streamline and enhance the passenger processing system in airports, ARINC vMUSE mobile enables ground handling and airline agents to use a tablet-based application to check-in passengers from anywhere in the airport.

The possibilities for the new passenger processing system are far-reaching, particularly for off-airport check-in, which is a sector of the industry that is fast growing in popularity for both passengers and airports. The flexibility offered to passengers, with off-airport bag drop points and now the ARINC vMUSE mobile system from Rockwell Collins is revolutionising the entire air travel experience; completely changing the traditional airport queue and waiting system that many passengers dread.

The industry is getting a good look at the new product this week at the Passenger Terminal Expo 2015, where demonstrations of the system’s capabilities are being carried out.

ARINC vMUSE mobile will allow each airline to access its own check-in application with the same security and reliability of traditional CUPPS, but without the additional technical resources, software configurations or installation time, thus reducing the costs, but giving the full CUPPS advantages.

Rockwell Collins and Incheon International Sign Passenger Processing MoU

September 13, 2014
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Enhanced Passenger Processing Solutions for Maximum ProductivityA Memorandum of Understanding has been signed by Incheon International Airport Corporation (IIAC) in Singapore and Rockwell Collins for the provision of enhanced passenger processing solutions and to jointly expand their footprint in Southeast Asia.

The companies have been long-standing partners through the Rockwell Collins acquisition of ARINC last year and have agreed to closely collaborate to continue the IIAC pursuit of innovative products and services with a view to enhancing and streamlining the passenger processing sector of the airport.

Rockwell Collins will also be integrating the well-known ARINC vMUSE platform in addition to baggage handling solutions at the airport. Airlines will quickly utilise the benefits of common use platforms to enable cost-sharing and multi-airline functions of the systems.

“Incheon has thrived by using the latest and most innovative technology in all stages of the passenger journey, from check-in to immigration, and Rockwell Collins’ ARINC suite of products has played a major role in that over the years,” said Seong Kag Hong, vice president, Aerodome Division of IIAC. “This MoU is a natural progression in our relationship and will result in new solutions for the airport going forward.”

“IIAC’s knowledge of airport operations and our expertise in developing cutting-edge, scalable passenger processing solutions create a perfect team for this endeavour,” explained Heament John Kurian, managing director, Information Management Service, Asia Pacific for Rockwell Collins.

Rockwell Collins manages a full suite of ARINC baggage handling and passenger processing solutions to enhance airport operational productivity across the world.

Gatwick Baggage Handling Fiasco Looks Grim for Swissport

August 6, 2014
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Other Bag Drop Solutions ProvidersRumours are circulating that the aviation arm of John Menzies, the newspaper and magazine distributor, could take over from baggage handlers Swissport at Gatwick Airport if a repeat of last months’ baggage fiasco occurs.

The airport was forced to apologise to hundreds of passengers who were told to go home empty-handed because of what was later described as a ‘failure to meet service levels’ by Swissport.

Following the debacle, Monarch Airlines cancelled two Swissport contracts at Gatwick and Manchester, while International Consolidated Airlines said it will ‘look at other opportunities’ should the delays continue.

John Menzies provides cargo and passenger ground-handling services, including ticketing, check-in, baggage reclamation and passenger lounge facilities, which makes up two-thirds of its current aviation business revenue. There is no doubt that share prices would make a dramatic increase should they take over from Swissport as Gatwick and Manchester airports baggage handlers.

CUTE Passenger Processing Solution for Grantley Adams International Airport

June 12, 2014
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Find out more about CUTE Passenger Processing SolutionsRockwell Collins have today announced that Barbados’ Grantley Adams International Airport have selected the latest ARINC vMUSE Common Use Passenger Processing System for implementation.

In addition, the contract will involve the installation of ARINC SelfServ common use kiosk software, ARINC VeriPax passenger reconciliation system and will update local departure control systems and flight information displays.

“We’re pleased to extend and expand a partnership which dates back to 2004,” said Karen Walkes, director of engineering for GAIA Inc. “Rockwell Collins’ vMUSE system, as well as its other technologies, provides our airport with the most efficient ways to process passengers—and improve customer service—throughout our facilities.”

The airport are the first in the world to operate Rockwell Collins’ common use platform on wireless network alone and look forward to the implementation of vMUSE to bring new efficiencies and savings.

Self service passenger check-in and baggage handling systems are fast growing in popularity on a global scale as passengers continue to take more and more control of their journey. Enhancing passenger experience and streamlining operations from end-to-end is the solution for many airports and airlines to ground delays, while maintaining utmost security.

Next-Gen Airport Processing Technology Launched by Amadeus

March 27, 2014
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Airport Processing Technology - In-Cloud SolutionsAmadeus, European technology firm, has revealed their latest airport platform, designed to focus upon next-gen passenger processing and integration for airport operations.

The common-use system will bring cost effective solution for airport management with an opportunity to lower operational expenses, improving flexibility with simplified messaging and passenger processing capabilities.

With the cloud-based software-as-a-solution (SaaS) system, airlines and ground based operations are able to share both space and resources without costly hosting, development or infrastructure expenses.

John Jarrell, head of airport IT for Amadeus said, “The airport industry has advanced tremendously from the days of dedicated airline check-in desks towards a much more flexible and shared environment.”

Indonesian Jakarta Soekarno-Hatta Airport to Install New Baggage Handling System

November 21, 2013
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Baggage Handling Systems in AirportsA new self-bag drop baggage handling system is to be installed in the newly completed phase of the terminal 3 building of Jakarta Soekarno-Hatta Airport in a project expected to be commenced early next year with a completion date of June 2015.

The new baggage handling system is a part of the remodelling of the airport terminal 3, which has shown major growth over the past 4 years since opening its doors on the first phase in 2009.  The airport, on the island of Java is the main airport serving the Jakarta area and had an original capacity over 3 terminals of 38-million passengers.  The busiest airport in the Southern Hemisphere, further growth is expected to surpass 2012’s figures of 57.8 million per year.

Vanderlande Industries is a part of the winning consortium for the project and will consist of 24 automated self bag drop points in the departures check-in area, 108 check-in positions over 12 rows, screening machines and automated transfer systems.  Phase two will see extra self-bag drop and early bag storage facilities.

The new baggage handling system at the airport will greatly enhance passenger processing and create a smoother experience for passengers as a result.

Self Bag Drop facilities in airports across the world give passengers greater control over their journey, reduces waiting times and generally improves operational productivity for the airport and ground handling staff.

Other baggage handling systems providers, such as ARINC, with their ExpressDrop Solution, bring vMUSE technology and common use terminal equipment to serve multiple airlines at one kiosk.

ARINC Marks Milestone with vMUSE Over Windows 7 at Dubai

November 5, 2013
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ARINC EMEA has marked a major milestone at Dubai International this week being the first global site to use vMUSE for a total of 34 international airlines, all newly certified to run over Windows 7.  This list includes Emirates airline, which use their Mercator Airport Control System (MACS) with ARINC’s passenger processing vMUSE platform.

vMUSE Solutions Milestone at Dubai InternationalA new five-year agreement was signed between ARINC and dnata in 2012 for the upgrade of the iMUSE to the latest vMUSE version of the platform.  ARINC provided the software, Emirates the hardware, offering an advanced Virtualised Dual Core solution that has delivered a balance for Emirates between technology and cost.

vMUSE is also being utilized to support multiple airports from a common infrastructure. Graham Parker, Manager Business Technology ‐ dnata Airport Operations and Cargo said, “With vMUSE live at Dubai International, we have begun the rollout at Al Maktoum International at Dubai World Central for the passenger terminal opening in October.”

“We are delighted with the success of vMUSE at Dubai International,” said Tony Lynch, ARINC’s Regional Director, Middle East & Africa. “It is the perfect migration path for airlines and airports embarking on CUPPS regardless of where they are today and where they plan to be in the future. Whether it’s an iMUSE terminal emulator, CUPPS application, or airline native application, vMUSE can support it, and can handle any combination of these simultaneously.”

ARINC are directly focussing on the growth from emerging markets in the Middle East and now have a site in Arabic for ease of use in the sector.