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Tag Archives: Cabin Services

King Air SwiftBroadband SATCOM Solution

August 12, 2014
Business Aviation News
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Other SwiftBroadband SATCOM Solutions ProvidersKing Air will soon be installing its SwiftBroadband SATCOM solution with installers Cobham SATCOM receiving Supplemental Type Certificate (STC) approval from Brazilian Administración Nacional de Avianción Civil (ANAC).

King Air models B200, B200C and B300 (Super King Air 350) will receive access to an extensive range of communications abilities with built-in WiFi options.

The aircraft will receive Cobham’s AVIATOR 200, a compact, lightweight system with the reliability of SwiftBroadband, Inmarsat’s 200 service. With speeds of up to 200 kbps and a single ABME 2 channel for voice calls, the King Air aircraft will be fully connected.

Kevin Harriman, Pro Star Aviation General Manager, said, “The AVIATOR 200 is the perfect choice for King Air operators as it offers the ideal broadband and voice solution and is small and lighter than other solutions. It is practical and affordable, and, with reduced hardware and installation costs, the AVIATOR 200 is everything you need to stay connected.”

Kim Gram, Vice President Aeronautical Business Unit, Cobham SATCOM, said, “The AVIATOR 200 offers in-flight broadband communication to aircraft of virtually any size as it utilizes a low gain antenna. We are particularly pleased to add the Brazilian approval to the FAA and EASA STCs already developed with Pro Star for King Air. This is a world-wide solution which can now benefit many more people. It represents another key step forward in enabling more users to take advantage of modern in-flight communications in the South America region.”

Other Inmarsat SwiftBroadband SATCOM providers, such as ARINC, can offer business jet operators seamless global connectivity with its unique partnership with the Iridium satellite networks.

Duncan Aviation Break Milestone 500 In-flight Broadband Systems

August 4, 2014
Business Aviation News
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Business Aircraft Broadband ProvidersEchoing an industry-wide sentiment, Mike Minchow, Completions and Modifications Manager for Duncan Aviation said, “There is strong market demand for products that increase the productivity of business aircraft. Wireless internet certainly filled a need for business aviation, and Aircell has been a leader in that market. On-board Wi-Fi has completely transformed the travel experience, allowing operators to be much more efficient in the air and allowing for a true office-in-the-sky experience. Combining the benefits of our Organization Designation Authorization (ODA) and multiple locations, we’re able to offer owners a great deal of flexibility as well as the confidence that their aircraft is in the care of the most experienced technicians in the industry and a company known for its service and support”.

He spoke after Duncan Aviation reached a milestone 500 installations of in-flight broadband solutions, such as SwiftBroadband and Aircell GoGo Biz.

Business aviation passengers rate amongst the highest in terms of demand for in-flight broadband solutions, requiring seamless connections over long-range flights. The office-in-the-sky advantages for travellers needs include email, video conferencing, phone calls and fax operation, to name but a few. Inmarsat SwiftBroadband and Iridium solutions, such as those provided by ARINC Direct, can mean that there is no loss of signal, even when flying over vast oceanic expanses or Polar Regions.

Cabin Electronics for Business Passengers

July 9, 2014
Business Aviation News
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Business Passengers Enjoy Full ConnectivityBusiness passengers demand high levels of cabin electronics these days to enable them to work as effectively in the air as they can on the ground. The most highly sought-after commodities being aircraft internet, high-speed connections to download presentations and business documents and the ability to research and access email accounts.

In addition, however, there is also an increasing requirement for ambient lighting, charging facilities for phones and tablets, HD flat screen TV, video and in-flight entertainment features.

In an ever-changing marketplace, it is almost impossible to keep up with the technology; the solutions to these requirements getting faster, more sophisticated and with higher-quality connections.

ARINC Direct stay ahead of the competition with seamless connectivity for business passengers via satellite communications from Inmarsat and Iridium networks. High-speed and high-quality connections offer a truly global coverage with flight tracking capabilities that are also increasing in demand in the wake of the tragic disappearance of flight MH370.

Business passengers travel in comfort and can continue to work effectively with scalable cabin electronics solutions from ARINC Direct.

Cabin Services to be Outsourced by Finnair

July 8, 2014
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Other Cabin Services ProvidersTo help reduce operational costs, Finland airline, Finnair has announced its decision to outsource cabin services for 20 long and short-haul flights over the next two years. It is not yet clear about the related impact this will have upon current personnel.

This is not breaking news, as Finnair have been finalising cost-saving measures since March, particularly in the area of cabin services. Finnair has had a cost reduction program in place since 2011, aiming to reduce operational expenses by 18 million EUR. The options include personnel reductions including redundancy, temporary lay-off, hours reductions or a combination of all these options. The cabin services outsourcing plan will go ahead and will be trialled in order to determine the best course of action moving forward for the airline. Finnair will also examine the cost implications of setting up a subsidiary to take over the cabin services functions.

Ville Iho, Chief Operating Officer for Finnair made the following statement, “Finnair has once more met with representatives of the Finnish Cabin Crew Union (SLSY) in an effort to find a common cost reduction solution that would make it possible to avoid outsourcing. SLSY offered 2.9 million EUR in permanent, instant savings, as well as 4.8 million EUR savings that would be achieved within a 20-year time period. This is mainly the same as SLSY’s previous offer. In addition, as a new element, SLSY proposed approximately 4 million EUR temporary savings for a period of one year. In exchange, SLSY required two year protection against lay-offs. Unfortunately, this is too far from the savings that Finnair requires. We cannot continue with our current cost structure, which is why we need to make instant, permanent changes to it. We proposed a solution that would see 12 million EUR of the cost reductions implemented immediately and the remaining 6 million EUR over a longer period of time. Even this compromise did not lead to an agreement.

He added that partnership negotiations for outsourcing are proceeding well, with potential partners in Finland, Europe and Asia. No rushed decisions will be made and careful negotiation and planning will be ensured.

Satellite Passenger Connectivity Services Selected by Thaicom

June 16, 2014
Business Aviation News
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Passenger Connectivity Communications Providers

Thaicom, a leading satellite communications provider in Asia Pacific, has selected Hughes Network Systems to deliver satellite broadband technology for passenger connectivity for SE Asian airlines in partnership with Global Eagle Entertainment.

“Thaicom has expanded our In-flight Connectivity (IFC) offering as a part of our Mobility Services, utilizing the latest satellite-based communications technologies that have extensively served sea-air-land connectivity targeting customers in Thailand and Southeast Asia,” said Dr. Sakon Kittivatcharapong, senior vice president of Ground System Operations at Thaicom PLC. “With In-flight Connectivity our airline partners will gain significant advantages by reducing operational costs while adding more value to their services.”

As passenger connectivity in the rear of the plane is becoming as increasingly important to airline operations as the connectivity in the cockpit, airlines are feeling the pressure to provide end-to-end cabin services. Satellite networks partnerships give seamless passenger connectivity for in-flight broadband and in-flight entertainment at costs that are becoming more and more competitive. With the rules beginning to relax about the use of personal tablets in the cabin, and the bandwidth capabilities growing, we can soon envisage the marketplace competition getting decidedly heavier.

EU In-flight Connectivity to be Delivered by Inmarsat

June 6, 2014
Business Aviation News
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In-flight Connectivity Solutions ProvidersBritish satellite communications company, Inmarsat has announced its intention to deliver high-speed, EU-wide in-flight connectivity with a unique integrated telecommunications network including an order for a new s-band satellite, Europasat.

“We believe that the same in-flight connectivity opportunity exists in Europe and that, with the support of EU telecoms regulators, Inmarsat can rapidly bring to market unique, high speed aviation passenger connectivity services to meet this market demand on an EU-wide basis,” said Inmarsat CEO Rupert Pearce.

Inmarsat capabilities already include seamless coverage via Global Xpress and will place them ahead of the competition for in-flight connectivity for passengers.

Widespread interest is being shown by major airlines and passengers could soon be looking forward to the same connectivity that is currently only enjoyed by the business aviation community, with the deployment of Europe’s first 4G broadband network.

Currently, the company are working on shared system to reduce initial costs in partnership with Hellas-Sat, a non-competing European satellite operator and Thales Alenia Space for the construction of a satellite on a shared basis. Europasat will also support the next-gen emergency network services for public protection and disaster relief.

The aviation network deployment, planned for the end of 2016, will be enabled by Inmarsat’s current existing authorisation to operate integrated satellite and terrestrial communications in 30MHz of S-band frequencies spanning the 28 Member States of the European Union. The licensing process has already begun with EU member states and Inmarsat has received strong support for its application from a high number of EU telecommunications regulators. It is hoped that a consistent regulatory foundation can be accomplished quickly in order to facilitate the swift implementation of the services for the benefit of businesses and passengers across the EU.

Airline Messaging Approval Spells Sales Opportunities

June 4, 2014
Business Aviation News
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Providers of Airline Messaging SolutionsThe US Department of Transportation’s first level approval of IATA’s plan to update airline messaging standards could mean that it will become easier for airlines to sell ancillary products and services to passengers at the time of booking. IATA’s Resolution 787 is concerned with what they are terming ‘the New Distribution Capability’ (NDC), governed by XML messaging, which will allow airlines to share their merchandise, ‘extras’ and upgrades with agents and other third-party distributors.

The long-awaited XML standard will be welcomed industry-wide for the distribution of the many varied products and services offered by different airlines. Currently, carriers are using a variety of methods to market services such as checked baggage, seats with greater legroom, Wifi and express boarding, for example.

The standard initially received opposition, particularly in the area of data sharing and consumer privacy. IATA addressed many of these concerns at their Annual Meeting last June and filed mutually-agreed conditions to the standards after subsequent discussions with the opposers, who included the Open Allies for Airfare Transparency.

It has also been generally and conditionally agreed that buying and other personal information would only be shared upon permission of the traveller.

Cabin Communications Training for Flight Crews

May 8, 2014
Business Aviation News
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Leading Cabin Services ProvidersFlight crews and maintenance personnel will now be able to receive cabin communications training from Satcom Direct in a partnership with FlightSafety at the Teterboro Learning Centre in an expansion of their current training program in Georgia.

The aim is to provide cabin communications equipment training in a demonstration of how the satellite and equipment functions and operates in order for cabin crews to better assist passengers with the operation of the IFE systems and for maintenance crews to learn to troubleshoot.

“Students will have a hands-on experience just like they would in the aircraft,” said Scott Hamilton, Satcom Direct chief strategy officer. “They’ll learn how to optimize computers and mobile devices for satellite internet and voice communications.”

Using the very latest equipment from Inmarsat and Iridium, in addition to the Satcom Direct systems, students will learn how to deal with inoperative equipment whilst in-flight, enabling minor issues to be ironed out with minimal disruption to the service.

Cabin communications providers offer seamless connectivity for passengers and crew with Internet access for in-flight entertainment.

4G Broadband for Business Aviation Connectivity

May 1, 2014
Business Aviation News
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Broadband for Business Aviation ConnectivityBusiness aviation connectivity is set for an upgrade next year with faster in-flight broadband speeds promised by Honeywell and AT&T. Honeywell have announced that they will be providing the hardware for a new 4G network service from AT&T that could potentially, based upon current capabilities, offer download speeds ranging from 16.65 to 66.11 Mbps and upload speeds of 7.43 Mbps.

These speeds could enable business aviation passengers to watch video, text and Internet surf in addition to the data messaging benefits for flight deck communications and cabin services.

Using the new Ka-band GX aviation service, these speeds promise to be the fastest to date.

Honeywell will provide the hardware, including antennas, for access to the network and will be developed to work with the Inmarsat L-band and new Global Xpress Ka-band satellite networks, giving connectivity the chance to stretch its legs beyond the continental U.S.

Business aviation currently enjoys global connectivity with other providers, such as ViaSat’s Yonder service and ARINC Direct’s range of passenger and cabin communications solutions.

Global Business Environment Encouraged by Language Training for Cabin Crew

April 8, 2014
Business Aviation News
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Cabin Services Providers for Enhanced Passenger ExperienceCabin services are set to be enhanced for global business awareness as Japanese airline, All Nippon Airways announced a partnership with EF Education First to provide language training via a cloud-based school.

The plans come in the wake of the recently-released corporate strategy for the airline as it plans to increase passenger operations by 45% over the next two years. Global expansion is a key factor and ANA believe that highly-trained and prepared personnel can contribute to their plans.

ANA was last year awarded the Skytrax 5-star Airline ranking for the quality of cabin services, airport operations and enhancements to the service provided for international passengers.

President and CEO of ANA, Osamu Shinobe has high hopes for his airline, ‘As a full service carrier that is aiming to become the world’s leading airline, we want to further enhance the level of service that is provided by our employees. EF has an excellent track record in providing quality language training programs and this partnership will boost our improvement efforts. I have high expectations that this partnership will lead to even better services for our customers.’

President of EF Education First, Mr Peter Burmann said, ‘We are extremely proud to partner with ANA and support them in reaching their English goals. Our industry-specific expertise makes us well-suited to deliver the necessary customised training to ANA and we are looking forward to starting the training and seeing outstanding results.’