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Korean Air Renews GLOBALink and AviNet with ARINC

August 22, 2013
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ARINC have announced that Korean Air has chosen to renew GLOBALink and AviNet contracts and will be the airlines primary satellite communications providers.

ARINC has worked with Korean Air since 1987 and will continue to provide services that ‘demonstrate consistent commitment to reliability and innovative excellence.’  GLOBALink’s voice and data structure is the most reliable in the world, offering truly global coverage with uninterrupted communications over a seamless network.  AviNet Airport offers streamlined passenger processing and a cost effective solution across the vMUSE platform.

Mr S.M. Lee, Chief Information Officer and Senior Vice President of IT for Korean Air says, “As our needs continue to grow, we believe ARINC will continue to meet our requirements as it understands our business.”

Korean Air will continue to receive AviNet Airport for operations, GLOBALink/VHF & HF, Type A & Type B Messaging, satellite and voice communications. Being the airlines primary SATCOM services provider will enable ARINC to resolve any arising issues faster and will be able to manage communications more effectively with even greater efficiency.

“Every day, ARINC helps more than 14,000 commercial aircraft for over 300 airlines execute over 100,000 take offs and landings with mission-critical network and communication capabilities,” said Mr. K.B. Cho, Director, ARINC Korea. “ARINC remains committed to meeting the evolving needs of airlines like Korean Air with our portfolio of capabilities and applications. We evolve as our customers evolve, and airlines can certainly depend on us to maximize performance, safety and operational excellence.”

AviNet Airport handles passenger processing solutions and airport operations management over a high-performance network enabling cost-sharing and wide-area networking.

ARINC Award Recognises Service & Operational Excellence

July 31, 2013
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airline messagingARINC has been awarded the coveted ‘IT Service Provider of the Year’ at the Airport Business Partner Award ceremony in New Delhi recently.

The award, given by Indira Ghandi International Airport, demonstrates ARINC’s industry excellence in airline messaging with the use of their vMUSE platform for hugely successful common-use check in kiosks, passenger processing systems and baggage reconciliation system.

Mr Indana Prabhakara Rao, CEO of Delhi International Airport Limited (DIAL), the organizers of the event, congratulated ARINC on their achievement and said, “GMR-IGI Airport Awards are meant to recognize our business partners who deliver outstanding service.”

ARINC are delighted to receive the award and recognition of their products and services, of which they are immensely proud.  ARINC’s industry-leading innovations have paved the way for the aviation industry for more than 80 years and they continue to provide solutions that meet the growing needs of their customers from airline messaging to airport operations and passenger connectivity.

“ARINC counts some of the biggest airlines and airports in the world as its customers. This accolade by the largest airport in India and one of the largest worldwide is important as it signifies ARINC’s capability and commitment to delivering innovative and reliable end-to-end products and services with superior performance, quality and total customer satisfaction,” said Mr. Michael DiGeorge, ARINC Asia Pacific Managing Director, adding, “ARINC is also committed to growing its business in India, an important market for us, and this award affirms our steady and sustainable growth in the country.”

Japanese Airports to Implement ARINC vMUSE Solutions

July 23, 2013
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Naha Airport vMUSEAs the passenger pool at Okinawa and Kagoshima airports grows, the decision to implement ARINC’s vMUSE, common bag drop and check-in solutions will help to streamline airport operations.

Mr Michael DiGeorge, MD of ARINC Asia Pacific said, “Airports in the region are demanding a common-use solution that is scalable with their operations and allows them to take advantage of all the benefits afforded at larger sites while meeting budget requirements.  As the industry’s leading innovator, ARINC is providing this solution and remains committed to meeting the needs of airports of all sizes, as passenger traffic continues to grow and airlines increase the number of destinations to meet passenger demand.”

The innovative vMUSE solutions from ARINC will reduce costs by sharing airport resources with offsite servers than can be accessed from anywhere in the world, using any device.

Previous passenger processing systems revMusequire multiple check-in facilities that are airline specific.  The vMUSE platform allows the sharing of passenger information across multiple airlines from one desk, ensuring increased flexibility in airports with limited floor space.

The common bag drop solutions offer self-service check-in that can enhance passenger experience, increase operation productivity and, in essence revenue for the airports.

Photo credit: Hyougushi / Foter / CC BY-SA

South Korean Jeju International Airport to Implement ARINC vMUSE

July 18, 2013
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ARINC vMUSEJeju International Airport has followed South Korea’s other major airports in its choice to use ARINC’s vMUSE technology to improve and optimize operations as the number of passengers grows each year.

The industry-leading provider develops and delivers innovative aviation solutions that can assist airports and airlines with cost management and increasing operational flexibility with vMUSE common-use technology.

Jeju International Airport will benefit from maximized use of facility space with the vMUSE platform and will be able to access off-site servers with any device, which will in turn reduce the necessity for hardware and support requirements.

This new contract will mean that ARINC now provides its vMUSE technology for all South Korea’s International airports, allowing for interoperability and connectivity between the airports and the airlines that operate from them.  This will lead to further operational cost reductions with the allowance for host sharing between the airports.

“Our biggest problem currently is a lack of check-in counters to accommodate the number of airlines that fly through the airport. ARINC’s vMUSE will enable carriers to directly log into their Departure Control System at any counter over any device. The sharing of counter facilities will improve terminal operations, and allow both airlines and airports to welcome more airlines and passengers,” said a representative of the Airlines Operators Committee of Jeju (AOC-CJU).

ARINC are delighted to be working with Jeju and AOC-CJU.  Mr Michael DiGeorge, ARINC MD of Asia Pacific said, “South Korea is one of our strongest and most important markets in the Asia Pacific region. Being a trusted partner to all the major international airports in the country is indeed a rare honour and re-affirms our reputation as a leader in the aviation industry.”

ARINC AviNet Selected by EgyptAir for Fourteen Global Airports

July 3, 2013
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EgyptAir Select ARINC AviNetIt has been announced today that EgyptAir has elected to use ARINC’s AviNet Airport services solution for five Egyptian airports and nine others across the world, including Heathrow, Manchester and Dubai.

The decision to implement AviNet follows the recent contract award in March for the installation of vMUSE passenger processing solution at the Egyptian airports of Luxor, Aswan El Arab, Borg, Abu Simbel and Sharm El Sheikh.

ARINC will also provide turnkey project management services, in addition to AviNet, for the connection of the airports to the Amadeus ALTEA host, enabling ARINC to significantly reduce costs for the airline and providing a single-point contact to assist with major upgrades to its critical airport operations worldwide.

“ARINC’s ability to provide a fully managed service eliminates administrative burdens from our team, saving time and money,” said Mr. Hassan Nour, Vice President of IT Services at EgyptAir. “AviNet Airport’s reliable connectivity enables us to improve our airport operations globally, which ultimately benefits all of our passengers.”

British Airways Step into the Future of Self-Service Check-in with Electronic Bag Tag Trial

June 27, 2013
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Self-Service Check-in eBag Tag

Frequent travellers, flying with British Airways, could soon be taking another step into the future of self-service check-in with the airline to trial an innovation in baggage tagging – the electronic bag tag.

The new tag will easily be updated using Smartphone and barcode technology, enabling passengers to simply scan their baggage at the self-service check-in bag drop point and move quickly through security to relax before departure, knowing that their luggage is fully trackable.

The bag tags, developed for the trial by Designworks, could eliminate the need for paper tagging, especially for frequent travellers, who could have their own, personalised baggage tag.  Designworks lead designer for the project, Lewis Freeman said, “This step into digital tagging of luggage is a huge leap forward enabling your luggage to become a connected object, providing a seamless experience for frequent travellers with British Airways.”

Self-service check-in is fast growing, using innovative, advanced technology and solutions, such as the ARINC vMUSE platform, used around the world.

 

Israel’s Ben Gurion Airport Trial Automated Baggage Scan System

June 6, 2013
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Ben-Gurion International Airport in Israel is going to trial a new automated baggage security system which is hoped will shorten waiting times for passengers during security checks.  The system will scan, using an automated baggage system, for explosives and other potentially dangerous material, separating those bags for further screening, before delivering the cleared baggage for loading onto the aircraft.

The new system should help to streamline airport operations and enhance passenger experience, while maintaining strict pre-flight security.

Worldwide, airports are realising the increased efficiency of automated operations, including passenger processing and the groundbreaking self-service check-in and automated baggage drop solutions. 

It is easy to see, with current industry-leaders offering technologically advanced check-in and baggage solutions on the ground and in the air, that the future of airline travel could be fully automated, safe and with reduced waiting times.

automated baggage scan

Aegean Airlines choose AviNet Airport for Heathrow, Munich and Brussels.

May 14, 2013
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ARINC have announced that long-time customer Aegean Airlines, Greece’s largest full service airline, have chosen their AviNet Airport solution for three major European airports that the Airline operate from – London Heathrow (LHR), Munich Airport (MUC) and Brussels Airport (BRU).

Many airlines in the Europe Middle East African (EMEA) region choose ARINC, as they require ultra-reliability and cost-effectivity when it comes to high speed access to their Amadeus ALTEA Departure Control Sysytem (DCS).  ARINC’s AviNet Airport integrated network solution offers this level of reliability with the vMUSE platform.

The commercial benefits to AviNet Airport are realised by Aegean airlines and other airlines with the reduction of in-house resources needed for implementation of the services, as ARINC manage the ALTEA customer services, flight management and DCS network access.  The common-use, self service platform gives greater flexibility for passengers and the airports, speeding up passenger processing with seamless integration with the DCS.

ARINC Asia Pacific at FTE Asia Conference

May 2, 2013
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ARINC have announced that Michael DiGeorge MD of ARINC’s Asia Pacific will speak at the Future Travel Experience Conference, hosted in Hong Kong’s Asia World Expo.

ARINC will be exhibiting their latest developments in Common Bag Drop solutions and innovations such as Roving Agent and VeriPax, the Passenger Reconciliation System.

Mr DiGeorge will moderate a working panel session to highlight the theme of the event, which is ways to facilitate rapid passenger growth, while enhancing the passenger experience by speeding up processing of those passengers and their baggage.

ARINC’s common bag drop solutions include the Self-Service Baggage Drop desks, which give the passenger greater control of their journey, enabling them to check-in online, and then process their own baggage at these dedicated points, used for multiple airlines.  Passengers can tag their own baggage, drop their baggage and save time queuing, also helping airport terminals to save valuable space and giving them greater flexibility with staffing, removing the need for airline dedicated desks.

Mr DiGeorge said, “I am pleased to be sharing strategies to help airlines and airports make the best possible decisions regarding passenger and baggage processing methods.”

Calgary Airport Authority Agree 10 Year Extension to ARINC Contract for vMUSE platform at YYC.

May 1, 2013
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Canada’s fourth largest airport, Calgary International (YYC) has announced it will extend its current contract with ARINC, providing via the successful vMUSE platform, Common-Use Passenger Processing System (CUPPS) for a further 10 years.  The Calgary Airport Authority agreed the extension of the system with the addition of BagLink, the passenger-friendly, Common Use Self Service system and Local Departure Control on the vMUSE platform.

ARINC has been working with the YYC and CAA for 10 years and are looking forward to providing their existing and future passengers with an enhanced travelling experience for the next decade, especially with the addition of the new terminal, currently under construction and expected to be in use by 2015.  The new terminal will incorporate ARINC’s pioneering common-use technology, seamlessly integrating into the existing operations of the airport.

ARINC’s industry-leading, innovative communications, passenger and baggage processing solutions herald the past, present and future of aviation travel, benefiting airlines, airports, passengers and crew in Calgary and across the globe.