Tag Archives: ARINC vMUSE Airport Common Use Systems

Using Technology to Provide Increased Airport SecurityAtkins Identity Management toolkit will be integrated with the ARINC vMUSE and VeriPax technologies from Rockwell Collins to produce a new suite of fully integrated and configurable airport identity management solutions, which will help to take automated passenger processing to another level, while maintaining critical airport security.

The combined technologies will capture passenger identities using biometrics, comparing the information with boarding passes and passport details, including finger print and facial recognition capabilities.

Nick Whitehead, head of strategic services in identity assurance at Atkins said, “Combining Rockwell Collins’ experience deploying CUPPS technology at airports worldwide with our proven capabilities in developing and implementing biometric applications has allowed us to create a fully integrated identity management solution for airports. Airports can use this service to validate a passenger’s identity, ensuring that the individual given the authority to fly is actually the one who boards the plane.”

The initial implementation of the technology will include highly configurable elements and standardised plug-ins to allow seamless identity management without making changes to an airline’s DCS.

Atkins is a leading global design, engineering and project management company with employees in the UK, Middle East, Europe, Asia Pacific and North America.


Rockwell Collins' ARINC Check-In-Counter & Baggage SystemsThis week it has been announced that Indira Ghandi Airport (IGI), India’s busiest hub, has renewed its contracts and signed for another six years with Rockwell Collins’ ARINC passenger processing systems and technology, following ICI’s recent award to the company as “Best IT Service Provider” for the second consecutive year.

IGI has used the ARINC vMUSE common-use passenger processing system for more than five years, in addition to ARINC SelfServ kiosks and ARINC VeriPax Passenger Reconciliation system, ARINC BagLink for baggage messaging and Rockwell Collins’ integration of a Local Departure Control System in Terminals 1D and 3.

“IGI has prided itself on being a purveyor of new technology, recognizing it as key to becoming a world-class airport,” said Chief Information Officer and Vice President Davesh Shukla, Delhi International Airport Ltd., on why it has worked closely with Rockwell Collins on implementing the newest and latest technology to aid in ‘Fast Travel.’

“We created a customized solution for IGI that accommodates its rapid growth, while continuing to improve the passenger experience, enhance their competitive advantage and maximize return on investment,” explained Heament John Kurian, managing director, Information Management Services division, Asia Pacific for Rockwell Collins.

As a part of the new contract, the airport will work with Rockwell Collins integrators to deploy mobile and portable check-in devices throughout in a bit to further streamline and enhance the passenger processing experience for both the passenger and the airport.

The space-saving attributes of the modern passenger check-in systems, which now incorporate greater flexibility with multiple airline check in facilities and bag drop points, give airports the opportunity to create enhanced retail spaces and better utilisation of airport personnel within the terminals. This allows increased operational productivity and a better experience for the passenger with the reduced likelihood of queueing and ground delays.

Self-Service Check-In Brings Enhanced Passenger ExperienceRockwell Collins continue their successful promotion of their ARINC Common-Use, Self-Service platform this month with the announcement of a new agreement signed with Cardiff Airport (CIAL).

A fully managed solution will be provided, including hosted connectivity from the Slough-based data centre. CUSS kiosks can help to speed up and streamline the entire passenger processing system, delivering an enhanced passenger experience at the same time. The ability to provide cost-sharing applications for operating airlines, gives the airport greater flexibility and enables better use of expensive terminal space without the need for dedicated, airline-specific check-in desks.

CIAL worked with ARINC for many years, with the first installation of the iMUSE platform in 2003 and an upgrade to ARINC vMUSE Enterprise in 2011 and look forward to continuing the relationship with ARINC’s new owners, Rockwell Collins.

Scottish Airports Select AviNet Airport SolutionRockwell Collins have announced new five-year agreements signed with Aberdeen International Airport, Edinburgh Airport and Glasgow Airport for the installation of their ARINC vMUSE Common Use Passenger Processing System (CUPPS) with workstations throughout the airports.

The process was competitive, but Rockwell Collins was delighted to announce the news this week and is the third contract to be won in recent times. Earlier this year, they were awarded a contract in Scotland for their ARINC AviNet Airport service, with installation of common-use self-service kiosks at Aberdeen International. Glasgow Airport also signed up for the AviNet Airport service.

“This new system means that different airlines can use the same desks,” explained Andrew Mutch, Airport Head of IT. “It increases our flexibility and means that in a growing airport we can be much more reactive to demand than the previous system allowed for. As a result this will provide real benefits for our customer service provision, it will help to manage queues and deliver a more integrated product.”

“We’ve been providing airport solutions in Scotland for almost ten years,” said Michael DiGeorge, vice president of international and global airports for Rockwell Collins. “This win is another example of our commitment to invest and grow our business in Europe, the Middle East and Africa.” ”Rockwell Collins’ ARINC solutions are now being used at three of Scotland’s major airports. This contract marks yet another key milestone in our commitment to invest and grow our business in Scotland, and we look forward to a long and productive relationship with Glasgow and other airports throughout the country.”

“The Rockwell Collins solution provides Glasgow Airport with a customized and cost-effective program that meets our current requirements while being flexible enough to easily adapt to our projected growth in passenger traffic,” said Graeme Frater, CUTE Club Chairman at Glasgow Airport.

Passenger Reconciliation Systems ProvidersSao Paulo International Airport (GRU) is undergoing a big change to their passenger reconciliation system as Rockwell Collins implement its leading ARINC VeriPax system. Although the entire installation is in progress, the first phase of the project went live ahead of the 2014 World Cup tournament on June 12.

ARINC VeriPax reads boarding passes using automated security screening with 2D barcode scanners and checks passengers against flight information in real time. The system has streamlined the entire process of check-in and has already proved its worth with the attendance of elevated numbers of passengers for the World Cup tournament, speeding up the passenger screening process at security checkpoints.

“Hosting the 2014 World Cup has brought soccer fans from around the world to Brazil so we needed a solution that would provide our passengers with a better, faster check-in experience,” said chief information officer for GRU, Luiz Eduardo Ritzmann. “By automating the screening process, we believe that VeriPax has enabled us to improve GRU’s passenger flow by 15 to 20%.”

Although the ARINC VeriPax solution is utilised in some of the world’s busiest airports, and has been since 2009, GRU is the first airport in South America to use the bar-coded boarding pass gates and the VeriPax solution. The new security screening system is currently in use in the airport’s new terminal 3, but will soon go live in subsequent phases planned for terminals 1, 2 and 4.

“We’re proud to be playing a critical role in making GRU one of the most modern airports in the world in terms of passenger processing capabilities,” said staff vice president of airport systems, Information Management Services for Rockwell Collins, Michael Picco. ”This program marks yet another key milestone in our commitment to invest and grow in Brazil. We look forward to a long and productive relationship with GRU and other airports throughout the country.”

AviNet Mail Airport Messaging Service InformationIt has been announced today by Rockwell Collins that Tunisian Airline, STARS, has selected their ARINC AviNet Mail Enterprise messaging service to provide a cost-effective solution for their messaging requirements for passenger processing and cargo systems messages.

“AviNet Mail Enterprise Hub represents the next generation messaging hub for the air transport industry,” said general manager for STARS Airlines, Chemam Hichem. “With eHub serving as our messaging platform, we have migrated all of our legacy accounts to Rockwell Collins because of its cost effective solution and superior customer service.”

The ARINC AviNet eHub solution is a cloud-based service, requiring no costly internal server installation or software licensing fees and offers free local traffic routing. There are also reduced costs to the customer for infrastructure, training and individual messaging transactions. The solution brings reliable airline operational messaging with tailored plans and IATA compliance.

“eHub has been designed to meet all the IATA standards and customer interface needs, including Type B, XML SMTP, X400, Fax, SMS or even Type X,” said Alexis Hickox, senior director, Aviation Solutions for Rockwell Collins. “With eHub, we’re continuing the drive to reduce operational costs, and at the same time equipping our customers with the ability to embrace future developments in messaging.”

Other Aircraft Internet ProvidersAs the demands for aircraft internet rise amongst passengers, in-flight WiFi communications providers are beginning to see a rise in revenue with Gogo Inc reporting an increase of 35% for the first quarter of this year, amounting to $95.7 million.

“We have proven our leadership in bringing more bandwidth to any aircraft type no matter where it flies,” said Michael Small, Gogo CEO. “In addition Gogo has uniquely positioned itself as a full-service communications provider to the global aviation industry. There’s a sensational demand for connectivity on every face of the earth,” he said. “It’s not surprising that it’s the same demand in the air too.”

Business passengers have had high expectations of aircraft connectivity for some time, according to business aviation providers, ARINC Direct. Faster broadband speeds and global connections are essential for the ‘office-in-the-sky’ needs and competitiveness in the business sector is rising as more operators strive for better services for their passengers.