Rockwell Collins & Heathrow AOC Ltd Sign Agreement for ARINC Passenger Processing & Information Management Systems

Rockwell Collins have been awarded a five-year contract to place ARINC’s vMUSE in four common-use terminals at London Heathrow Airport (LHR). The contract was awarded through Heathrow AOC Ltd on the strength of Rockwell Collins’ recent acquisition of ARINC Inc. LHR will upgrade their current ARINC MUSE platform in terminals 1,2 and 3 to the latest vMUSE implementation and will install a new system in Terminal 4, supporting more than 1,500 common-use workstations.

The upgrades will bring the latest CUPPS standards, offering airlines and LHR greater efficiency and cost management opportunities. The vMUSE platform allows the extension of CUPPS support to off-site locations and is a scalable solution for baggage drop and information management systems.

“As one of the world’s busiest airports, Heathrow must utilize the most effective passenger processing technologies available,” said David P. Wilding, chairman of the AOC Shared Systems Board. “The ARINC system enables us to meet the needs of our member airlines by improving the efficiency and flexibility of passenger processing, which ultimately enables us to provide the best customer service possible.”

“We’ve been working with LHR for many years, and are delighted that the AOC has decided to renew and expand its relationship with us,” said Tony Chapman, executive director, Heathrow for Rockwell Collins’ Information Management Services business. “As passenger traffic continues to grow, we remain committed to providing airlines and airports of all sizes with the most efficient solutions available to meet passenger demands.”