A two-phase project at Dublin Airport has seen a dramatic reduction in passenger check-in times with the introduction of Rockwell Collins’ ARINC vMUSE, self-service kiosks and the latest bag drop solutions.
Frances O’Brien, VP PMO at DAA (Dublin Airport Authority), spearheaded a campaign to streamline airport operations to address the challenges she recognised within the airport. Speaking about the implementation of CUPPS by Rockwell Collins in 2015/16, she said, ‘We worked with Rockwell Collins to implement systems that enable our airlines to share workstations, helping us make the best use of our current resources. As we embarked on this new initiative, our existing relationship plus Rockwell Collins’ extensive industry expertise made them the right partner for us.’
The first phase of the project began in December 2015, with the introduction of 19 Common-Use workstations. This quickly expanded to 64 units through spring 2016 with no issues, described by O’Brien as ‘a painless process.’
The self-service bag drop stations now number 20 in Ryanair’s hub, Terminal 1, and 16 in the Aer Lingus check-in area in Terminal 2. Jim Rogers, the Aer Lingus bag tag and drop off project manager said, ‘Some of our guests have told us that this technology is a key differentiator on whether they would fly with Aer Lingus again. Our fleet size is increasing by about 10 percent this year, and this type of technology allows us to increase throughput without capital expenditure on building and facilities.’