A two-phase project at Dublin Airport has seen a dramatic reduction in passenger check-in times with the introduction of Rockwell Collins’ ARINC vMUSE, self-service kiosks and the latest bag drop solutions.
Frances O’Brien, VP PMO at DAA (Dublin Airport Authority), spearheaded a campaign to streamline airport operations to address the challenges she recognised within the airport. Speaking about the implementation of CUPPS by Rockwell Collins in 2015/16, she said, ‘We worked with Rockwell Collins to implement systems that enable our airlines to share workstations, helping us make the best use of our current resources. As we embarked on this new initiative, our existing relationship plus Rockwell Collins’ extensive industry expertise made them the right partner for us.’
The first phase of the project began in December 2015, with the introduction of 19 Common-Use workstations. This quickly expanded to 64 units through spring 2016 with no issues, described by O’Brien as ‘a painless process.’
The self-service bag drop stations now number 20 in Ryanair’s hub, Terminal 1, and 16 in the Aer Lingus check-in area in Terminal 2. Jim Rogers, the Aer Lingus bag tag and drop off project manager said, ‘Some of our guests have told us that this technology is a key differentiator on whether they would fly with Aer Lingus again. Our fleet size is increasing by about 10 percent this year, and this type of technology allows us to increase throughput without capital expenditure on building and facilities.’
As airline passenger numbers continue to increase around the world, airports are making sound investments in apps to assist passengers with self-service and automated solutions to make the processes of check-in, security and baggage handling easier. Airports are realising that these investments are already paying off in increased passenger experience and in the increased efficiency for the airport operator.
Common-use check-in and bag drop desks have been operating in global airports successfully, and with an estimated 80% of passengers now checking-in online using smart devices and their desktops, the introduction of apps has further streamlined the entire process of checking-in. Airports are also able to provide additional travel information to passengers via these innovative applications, which is another way travellers are gaining even greater control of their journey, increasing passenger satisfaction significantly.
Large airport services providers, such as Rockwell Collins, deliver technological advancements that enable airport operators to achieve greater efficiency across the airport environment, with solutions such as automated check-in kiosks, bag drop facilities and more common-use applications that can be accessed directly from smart devices. The addition of ARINC ExpressDrop has given airports the opportunity to address off-site baggage handling, further adding to efficiency, and helping to reduce waiting and queueing times.
As air travel continues to increase by an average of 5% every year, self-service passenger processing innovations seem an obvious path for airport operators to take.
The Aviation Security Symposium and Awards (AVSEC) opening convocation in Dubai began with a warning from Emirates CEO, Sir Tim Clark, that both airlines and security professionals must keep pace by working together in the face of ever-increasing and sophisticated threats to global aviation.
Sir Clark said that ‘If the threats have changed, then so must the management of these threats,’ speaking of the 9/11 terror attacks and the issue of reliance of metal and x-ray detectors to screen passengers and cargo, making the assumption that security ‘has been enforced.’
While technological solutions are improving across the world, particularly in the area of biometrics screening, Clark also stressed that training and education of both professionals and the public about security threats is key to maintaining safety.
As countries all over the world look to make improvements to passenger processing and border security, the Dominican Republic now joins them as the latest country to subscribe to the Advance Passenger Information System.
Rockwell Collins are to provide a new border control system for the Dominican Republic in a new agreement that includes secure airport messaging and DCS integration.
Rockwell Collins’ ARINC solutions have long been at the forefront of airport security, with products that range from information management and IT integration to turnkey automated border security systems including eGates.
Rockwell Collins’ new ARINC vMUSE mobile passenger processing platform will be launched by Lufthansa as they become the first airline to implement the technology.
This latest innovation in passenger processing promises to speed up the check-in process, which can be carried out by personnel on the ground using tablet devices, wherever they can get an internet signal and connection, even in the hotel foyer.
ARINC vMUSE mobile is based on an entirely mobile common-use passenger processing system (CUPPS) and is the first of its kind in the industry. Enabling cost-sharing and space-saving in the terminal, the solution paves the way for greater flexibility within the airport environment.
London City Airport (LCY) has embraced the holiday season, and the inevitable increase in passenger traffic, with the installation of 26 self-service check-in kiosks to help speed up passenger processing.
Designed by SITA, the kiosks are user-friendly and can also display flight information, including flight disruption and way finding.
Other providers of airport self-service kiosks, such as ARINC, utilise common use terminal equipment for the addition of single bag drop points for multiple airlines, further streamlining the check in process.
As passenger numbers rise at a global average of 5% every year, and noticeably more-so at certain peak times, it is clear that the increase of automated airport check-in systems is also inevitable.
It has been announced that Orlando Sanford International Airport (SFB) are to replace their current airport technology with an upgrade to improve their operational efficiency using a common use platform.
The airport will use AirIT’s EASE (Extended Airline System Environment) to increase flexibility for their major operations, including passenger processing, flight information displays, airport database operation and airline resources with a shared option to allow leverage of airport network infrastructure.
These and other providers of common use airport management systems, such as Rockwell Collins’ ARINC, deliver the opportunity for airports across the world to integrate systems and give airlines greater flexibility in terms of cost-management and efficiency.