This week it has been announced that Indira Ghandi Airport (IGI), India’s busiest hub, has renewed its contracts and signed for another six years with Rockwell Collins’ ARINC passenger processing systems and technology, following ICI’s recent award to the company as “Best IT Service Provider” for the second consecutive year.
IGI has used the ARINC vMUSE common-use passenger processing system for more than five years, in addition to ARINC SelfServ kiosks and ARINC VeriPax Passenger Reconciliation system, ARINC BagLink for baggage messaging and Rockwell Collins’ integration of a Local Departure Control System in Terminals 1D and 3.
“IGI has prided itself on being a purveyor of new technology, recognizing it as key to becoming a world-class airport,” said Chief Information Officer and Vice President Davesh Shukla, Delhi International Airport Ltd., on why it has worked closely with Rockwell Collins on implementing the newest and latest technology to aid in ‘Fast Travel.’
“We created a customized solution for IGI that accommodates its rapid growth, while continuing to improve the passenger experience, enhance their competitive advantage and maximize return on investment,” explained Heament John Kurian, managing director, Information Management Services division, Asia Pacific for Rockwell Collins.
As a part of the new contract, the airport will work with Rockwell Collins integrators to deploy mobile and portable check-in devices throughout in a bit to further streamline and enhance the passenger processing experience for both the passenger and the airport.
The space-saving attributes of the modern passenger check-in systems, which now incorporate greater flexibility with multiple airline check in facilities and bag drop points, give airports the opportunity to create enhanced retail spaces and better utilisation of airport personnel within the terminals. This allows increased operational productivity and a better experience for the passenger with the reduced likelihood of queueing and ground delays.