Archive

Tag Archives: airport security

Airports Integrate Systems Software to Improve Efficiency and Passenger SatisfactionAirports all over the world are investing in the latest software solutions to reinforce their commitments to improving efficiency and passenger satisfaction. In today’s airport environment, greater efficiency is being achieved via systems integration and this is an area that can benefit the airport in many ways, from the back office to the terminal front line.

At this year’s Airport IT & Security 2018 conference in Amsterdam, held next month at Schiphol Airport’s Hilton, attendees will be invited and welcomed to the seminar – Keeping Pace with the Challenges of Security and Operational Efficiency.

The seminar will focus on the importance of drawing together disparate, new technologies and systems, integrating them to deliver greater situational awareness, enhanced analytics and ultimately increased efficiency.

What airport systems are integrable?

Within the airport environment every system and operational solution should be integrable. Only when systems can communicate with each other can a truly seamless airport operational environment be created.

For example, when access to airport and airline systems can be launched from any workstation, the operational environment becomes much smoother in its approach to check-in, loading and flight control, or when airport messaging happens in a secure, integrated environment, greater security is achieved, and reporting is made simpler.

In a world where security, efficiency and passenger experience is paramount, it is clear to see how systems integration can benefit airports of all sizes.

About the conference

Visitors to the exhibition and conference will have an opportunity to discover how airports can begin to work more closely with airlines and third-party providers in terms of messaging and real-time information-sharing. Connecting government agencies, customs and security providers, emergency services and local authorities delivers more flexibility and offers a transparent, yet seamlessly secure environment via automated, real-time messaging.

Advertisements

Emirates Biometric Path | Airlines NewsPassengers using Emirates Airlines in Dubai will soon enjoy a ‘biometric path’ according to recent promises from the airline, who have installed the latest biometrics technology in Terminal 3 at DXB.

The passenger journey from check-in to The Emirates Lounge at Dubai International will soon be guided by a single biometric profile using facial recognition and iris scanning technology. This will mean that passengers will then be able to proceed through all the necessary check-in and security processes without further documentation or hold-ups. Premium passengers will still be able to use accelerated check-in in the Emirates Lounge in Concourse B.

The Smart Tunnel has been launched by Emirates in collaboration with the General Directorate of Residence and Foreign Affairs in Dubai and is a world-first initiative. Passengers walk through the tunnel with no intervention from airport officials and are cleared biometrically. The current trials will continue to run internally, and wider testing will be announced once the initial trials are complete.

Emirates’ brand promise of ‘Fly Better’ will be further strengthened by the rollout of the biometric trials within T3 and the airline looks forward to analysing the new data and inviting consumer feedback.

Munich Airport Security Breach Leads to Hundreds of Cancelled Flights | Airports NewsAround 200 flights were cancelled, and two terminals evacuated at Munich Airport on Saturday, following reports of an unauthorised entry to a secure area by an unidentified adult female.

According to the reports, the woman entered a secure area of Terminal 2 with no security checks and then disappeared. This was originally reported to the Police at 06:45am local time. An extensive, five-hour search of Germany’s second-busiest airport followed, and the terminal remained closed between 07:47am and 12:44pm while Police conducted a thorough investigation, and flights resumed at 1pm GMT.

Delays have led to the continuation of cancellations, and the airport warned airlines more cancellations could follow. By Sunday afternoon the number had risen to 300 cancelled flights, which left more than 32,000 passengers stranded.

According to local newspaper reports, Police have identified the 40-year-old woman, who was not considered to be an ‘extreme danger’. It is not yet clear if she will face any criminal charges for the airport security breach.

The breach was taken extremely seriously, and restaurants and duty-free stores also closed during the search. Passengers who had already cleared security areas were redirected through the arrivals lounge to pass through security again. Delays were severe and led to hundreds of passengers taking to social media to voice their concerns and in some cases, fury at the temporary closure.

The incident delayed sixty flights on the ground, which led to chaos in the airport. Passengers have since said that there was a worrying lack of information surrounding the situation, which was made worse by searing temperatures and led to several passengers being treated by Paramedics. According to local news, at one point, the Munich fire department was called in to blow fresh air into large ventilators in an attempt to cool down the airport.

Terminal two airlines were most badly affected, and inside around 700 people spent the night on camp beds in the terminal, as local hotels did not have sufficient capacity.

Thousands of passengers returned to rebook flights on Sunday, as delays continued throughout the day as airlines and airport operators struggled to deal with the backlog.

The airport is advising passengers to be patient and to contact the airline before attending the terminals.

Manchester Airport Drop-off charges introduced | Airports NewsThe UK’s third-busiest airport at Manchester is introducing a new drop-off charge this month in a bid to address congestion, which is currently increasing significantly. The new fee will be £3 for five minutes or £4 for 10 minutes. It is hoped that the new fee structure will reduce the number of vehicles entering the busiest parts of the airport site.

COO of Manchester Airport, Tricia Williams said, ‘Manchester Airport has seen a significant increase in passenger volumes in the past five years and is heavily investing in further growth and improvements to the customer experience, most notably through our £1bn transformation programme.

Manchester Airport has said that it will use the proceeds from this new tariff to set up a public transport fund. This is in partnership with the Greater Manchester Combined Authority, Cheshire East Council and Transport for Greater Manchester, who will administer the fund.

A dedicated drop-off point has been created further away from the busiest terminal areas in readiness for the fee system launch, which will be serviced by a free shuttle to ferry passengers to their departure terminal. Support for measures to improve accessibility to the airport site will be considered, in addition to access to public transport.

Ms Williams also said, ‘We are committed to ensuring people can still be dropped off for free at the airport, which is why we have invested in the creation of a dedicated drop-off site and free shuttle service. The location of the site has been carefully chosen due to its proximity to all terminal and the motorway network. We have listened carefully to issues raised by passengers since announcing our plans and have been able to respond to many of the concerns raised. Staff will be on hand prior, during and after the go live date on Tuesday July 10 to assist any passengers who need guidance or help.

LAX Automated Passenger Screening | Airport Security News

Los Angeles International Airport (LAX) has almost reached its goal of opening 14 Automated Passenger Screening lines with just two units to go in the Tom Bradley International Terminal (TBIT).

The new automated screening lines (ASLs), installed as part of a program with Los Angeles World Airports and the TSA, are expected to increase passenger screening by up to 30% compared to the previous systems, and will help to improve passenger experience.

According to Los Angeles World Airports (LAWA), the new ASLs will provide ‘the foundation for future security enhancements’ and deliver faster, more efficient passenger security and screening. The new system gives greater flexibility and decreases passenger waiting times with the opportunity for up to five travellers being able to deposit their items in trays simultaneously without waiting for the previous passenger to pass through first.

The project to replace the current system began in summer last year, and has, according to LAWA, been completed ahead of the planned schedule and under budget.

Keith Jeffries, federal security director for the TSA at LAX said, ‘The completion of the Automated Screening Lane project at TBIT is indeed a milestone that was reached because of the outstanding partnership between TSA and LAWA. TSA pledges to continue its focus on security operations while embracing innovative technologies.’

Another benefit of the ASLs is that they are large enough to hold an onboard bag and 25% larger than a standard screening tray. In addition, the trays have RFID tagging in place, to ensure traveller-baggage accountability through the screening process.

This latest project takes LAX’s total number of ASLs to 27, including those located in Terminals 2, 4 and 7.

International travellers from around the world are recognising the benefits of automation across the airport environment. The latest technology in airport automation is reducing waiting times and ground delays and improving operational productivity across every critical process, including passenger check-in, baggage handling and security screening.

Hamburg Airport Launch Self Bag Drop Kiosks | Airports NewsPassengers flying out of Germany’s Hamburg Airport with KLM, Air France and easyJet, will now be able to enjoy an enhanced travel experience with the introduction of ten Self Bag Drop kiosks, unveiled officially for use last week.

The Director of Aviation at the airport, Johannes Scharnberg, notes that the kiosks, provided by a German supplier, have already been a success and said, ‘Already after just a short period of operation, we can see that our passengers are not having any problems with the new equipment.  And we are very happy with the system’s stability. Many of our passengers have already discovered the benefits of the kiosks for themselves and given us very positive feedback.’

Self service applications are growing in popularity for airports of all sizes around the world, increasing efficiency, improving passenger experience and moving towards a seamless airport passenger processing system.

The Self Bag Drop kiosks will eventually serve more airlines, with common-use technology and the added benefits of cost-sharing. Airport operators can also optimise resource management within the entire airport environment using self-service applications.

More than 80% of airport check-ins now happen away from the traditional terminal counter, as more and more passengers use the online check-in facility offered by most airlines. Travellers are gaining greater control of their journey and can arrive later at the airport terminal than ever before. The use of Self Bag Drop means that passengers can simply arrive with a pre-printed boarding pass, which can be scanned and used within the kiosks to produce a baggage tag that the passenger can attach themselves and send the baggage through for security screening and automated transfer to the aircraft.

Rockwell Collins’ ARINC Self Bag Drop solution – ARINC SelfDrop – can process tagged bags in as little as 10 seconds, making a clear case for enhanced efficiency and promising to transform airport terminals on a truly global scale.

passenger-processing

As the UK prepares to leave the European Union, uncertainty is still very much the biggest challenge for those speculating about the impacts of the decision.

The Brexit campaign centred on border control, and the promise that the UK would regain control of her borders, yet as the debates continue, the only certainty that remains is that the impact on border control will be determined by the UK’s position within the European Economic Area, and any decisions made on free movement of people and goods.

With little more than a year to go, the challenges that may be faced need to be addressed now, if major delays or flight cancellations are to be avoided.

Although a ‘business as usual’ approach is being discussed, it is impossible to judge the true impact until firm decisions have been made. Speculation states that the following additional measures and challenges may appear:

  • Additional clearance approval – this is likely to occur for UK citizens travelling throughout the EU
  • Visa completion – a likely addition for citizens on both sides of the border
  • Ground delays – these will be likely, as additional border control clearance processes are carried out
  • Longer queues – these are inevitable, at least during the early stages, as pressure increases on border control personnel
  • Increased security checks on cargo and goods – the removal of tariff-free trade agreements will inevitably increase the time spent on checks. Currently, paperwork checks are seamless and minimal under the EU guidelines
  • Longer waiting times for cargo trucks – an inevitable by-product of additional security and paperwork checks. Current infrastructure could struggle with additional pressure
  • Rising costs – again, inevitably, additional resources, time and regulatory approval will drive up the cost of moving goods and passengers around the UK and the EU

Although these challenges could pose major problems for the countries on either side of the UK border, the introduction of advanced technology and solutions could help to minimise the impact of additional security measures. The latest advancements and applications are designed to maintain maximum efficiency, while ensuring compliance at regulatory level.

There is little doubt that the aviation industry, travellers and manufacturers will feel the initial effects of Brexit, taking a hit to infrastructural demand. It remains to be seen whether decisions can be made quickly to enable operators to put the solutions in place in time.