Virgin Atlantic Introduce Google Glass to the Aviation Industry for Passenger Services

Innovative Solutions for Passenger ServicesGoogle Glass will appear at Heathrow Airport as Virgin Atlantic trial the technology for six weeks to assess improvements in passenger services, check-in and processing.

It is hoped that a touch of glamour will also appeal to the industry with the simultaneous trial of the Sony SmartWatch 2, with both technologies expected to benefit the provision of enhanced customer service.

The SmartWatch and Google Glass will be connected to Virgin’s passenger services system and to a concierge dispatch app, which will send passenger data to the glasses at the beginning of the check-in process.

The app technology will also collect and transmit passenger data, which is hoped will benefit the passenger in terms of enhanced experience. If the trial is successful, Virgin hopes to deploy the technology across their network.

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