Narita International Airport has renewed and expanded a contract with Rockwell Collins for the deployment of ARINC Common Use and Self-Service Passenger Processing systems in Terminals 2 and 3.
Passengers will be able to check-in faster, which will be of enormous benefit to the airport, being Japan’s second busiest with more than 35 million passengers passing through every year.
Rockwell Collins’ ARINC airport systems offer a wide range of solutions for airports of all sizes, including offsite baggage check-in options with ARINC ExpressDrop.
London City Airport (LCY) has embraced the holiday season, and the inevitable increase in passenger traffic, with the installation of 26 self-service check-in kiosks to help speed up passenger processing.
Designed by SITA, the kiosks are user-friendly and can also display flight information, including flight disruption and way finding.
Other providers of airport self-service kiosks, such as ARINC, utilise common use terminal equipment for the addition of single bag drop points for multiple airlines, further streamlining the check in process.
As passenger numbers rise at a global average of 5% every year, and noticeably more-so at certain peak times, it is clear that the increase of automated airport check-in systems is also inevitable.
Passengers flying with Asiana Airlines and Korean Air will now be able to utilise the benefits of a self-service bag drop system launched at South Korea’s Incheon International Airport.
The new technology will enable passengers to scan their boarding passes and attach their own baggage tags, eliminating queueing at traditional check-in desks. Baggage will then pass into the automated system for transfer to the aircraft after weighing, scanning and measuring.
The service, which is the first of its kind to be introduced to South Korea, will help to streamline the passenger processing system, saving time and costs with a reduced need for dedicated check-in desks. Incheon has deployed the system in partnership with SK Telecom, G-antech and Type22. Other global providers of bag drop technology include ARINC with their ExpressDrop solution.
Self Service bag drop solutions offer improvements to passenger processing and minimise ground delays. Halifax Stanfield International Airport is the first in North America to offer self-service baggage drop for all their passengers, working closely with their airline partners.
“This new, fully automated, self-serve baggage drop system uses the latest technology to simplify the check-in process for airline passengers,” says Joyce Carter, Halifax International Airport Authority (HIAA), President & CEO. “With airline customer service agents available to assist passengers if necessary, this improved level of service speeds up the check-in process and makes it possible for passengers to avoid line ups at counters.”
The airport followed the lead of airports across the world, when looking for ways to streamline these vital processes and ensure that ground delays were kept to a minimum during peak flow seasons.
“We welcome any airport improvements that enrich the travel experience for our guests,” says Jon Quinton, Station Manager for WestJet in Halifax. “This new system helps travellers move through the check-in process more quickly, and frees up our team members to get out from behind the counters and assist those guests who need a little extra attention.”
The new baggage handling system formed a part of a larger project to modernise the terminal space within the International airport. The domestic and international check-in halls in addition to U.S. preclearance have been renovated to create additional space, with future growth in mind. A stylish new exterior has changed the face of the airport and are a part of a 10-year plan to meet the needs of current and future passengers.
There is little doubt, if we look at the affect that self-service bag drop has upon the world’s busiest airports, that the new system will streamline passenger processing and increase operational productivity for Halifax Stanfield.
Singapore’s Changi Airport is currently trialling self service bag drop and check in desks in a bid to streamline passenger processing services, according to the Changi Airport Group (CAG).
Terminal One will run the trial until the end of August with Jetstar airline and will encompass two bag drop units with self-tagging capability and four check-in kiosks alongside the Jetstar counters for passengers on selected flights.
The airport is exploring ways to improve passenger experience and minimise delays and the pilot program is part of an ongoing trial with the Fast and Seamless Travel at Changi (FAST@Changi) initiative aimed at using the latest technology to improve operational productivity and efficiency.
“The implementation of FAST@Changi is in line with a wider global push towards increasing automation at airports to improve productivity and efficiency, while providing passengers with greater flexibility and convenience,” said Mr Tan Lye Teck, Executive Vice President of Airport Management at CAG.
As more than 80% of global travellers now use online check-in facilities, there is an increase in the need for greater passenger control. Many baggage handling providers offer self-service options including the innovative multiple airlines bagdrop which allows for cost sharing in addition to the valuable terminal space-saving benefits.
All over the world, self-service and common use bag drop systems and check-in systems are promising ease of use and expedited passenger processing. Finavia has been using bag drop solutions in Helsinki airport in a pilot scheme since 2012 and now plan to expand the scheme with a further ten machines to be placed in Helsinki and two at Oulu Airport later in the year.
The success of the self-service bag drop solution has not been confined to Finavia, as the machines were in use by SAS and Norwegian airlines as well. Positive feedback has been received for all machines from passengers, airline and airport staff.
Ville Haapsaari, Director of Helsinki Airports said, ‘Increasing the number of machines is a global trend in air traffic services. Self-service, such as bag drop machines, makes the check-in times of passengers much more flexible, evens out the busy periods at the airport and increases the check-in capacity of terminals. More effectively produced airport services also provide airlines with cost advantages, which are also ultimately the precondition for moderate flight ticket prices’.
Automated self-service bag drop solutions carry the luggage from the passenger to the cargo hold with no other intervention from airline staff. Self-service check-in allows passengers to check-in online, attend the airport with less time to wait for the flight, drop off baggage with self-printing baggage tags and board the plane.
This is why scanning machines are critical to the success of the process. All baggage must still be checked enroute to the aircraft effectively and efficiently to minimise delays, while maintaining utmost safety.
Montreal Trudeau Airport has converted eight of their 17 previously manned baggage desks into self-service bag drop points in a bid to enhance passenger check-in and speed up operations within the terminal.
More passengers will now be able to make use of the common use, self-service bag drop points for multiple airlines baggage on any flight bound for the US. The airport has observed that the new system has already been adopted by almost half the passengers.
Common-use self-service bag drop points have and will continue to revolutionise airline travel worldwide, streamlining the check-in system and helping to create fluidity within the terminal space that has previously lacked the world over.
Maintaining airport security still remains a priority and the common use desks use up-to-the-minute technology to ensure all the bases are touched in this area. While many of us still check-in online and an increasing number check-in at off-site locations, the self-service bag drop desks offer airlines and airports greater use of terminal space and staff to ensure that the passenger service and experience is better than ever.
Ben-Gurion International Airport in Israel is going to trial a new automated baggage security system which is hoped will shorten waiting times for passengers during security checks. The system will scan, using an automated baggage system, for explosives and other potentially dangerous material, separating those bags for further screening, before delivering the cleared baggage for loading onto the aircraft.
The new system should help to streamline airport operations and enhance passenger experience, while maintaining strict pre-flight security.
Worldwide, airports are realising the increased efficiency of automated operations, including passenger processing and the groundbreaking self-service check-in and automated baggage drop solutions.
It is easy to see, with current industry-leaders offering technologically advanced check-in and baggage solutions on the ground and in the air, that the future of airline travel could be fully automated, safe and with reduced waiting times.
ARINC have announced that long-time customer Aegean Airlines, Greece’s largest full service airline, have chosen their AviNet Airport solution for three major European airports that the Airline operate from – London Heathrow (LHR), Munich Airport (MUC) and Brussels Airport (BRU).
Many airlines in the Europe Middle East African (EMEA) region choose ARINC, as they require ultra-reliability and cost-effectivity when it comes to high speed access to their Amadeus ALTEA Departure Control Sysytem (DCS). ARINC’s AviNet Airport integrated network solution offers this level of reliability with the vMUSE platform.
The commercial benefits to AviNet Airport are realised by Aegean airlines and other airlines with the reduction of in-house resources needed for implementation of the services, as ARINC manage the ALTEA customer services, flight management and DCS network access. The common-use, self service platform gives greater flexibility for passengers and the airports, speeding up passenger processing with seamless integration with the DCS.
ARINC have announced that Michael DiGeorge MD of ARINC’s Asia Pacific will speak at the Future Travel Experience Conference, hosted in Hong Kong’s Asia World Expo.
ARINC will be exhibiting their latest developments in Common Bag Drop solutions and innovations such as Roving Agent and VeriPax, the Passenger Reconciliation System.
Mr DiGeorge will moderate a working panel session to highlight the theme of the event, which is ways to facilitate rapid passenger growth, while enhancing the passenger experience by speeding up processing of those passengers and their baggage.
ARINC’s common bag drop solutions include the Self-Service Baggage Drop desks, which give the passenger greater control of their journey, enabling them to check-in online, and then process their own baggage at these dedicated points, used for multiple airlines. Passengers can tag their own baggage, drop their baggage and save time queuing, also helping airport terminals to save valuable space and giving them greater flexibility with staffing, removing the need for airline dedicated desks.
Mr DiGeorge said, “I am pleased to be sharing strategies to help airlines and airports make the best possible decisions regarding passenger and baggage processing methods.”