Singapore’s Changi Airport is currently trialling self service bag drop and check in desks in a bid to streamline passenger processing services, according to the Changi Airport Group (CAG).
Terminal One will run the trial until the end of August with Jetstar airline and will encompass two bag drop units with self-tagging capability and four check-in kiosks alongside the Jetstar counters for passengers on selected flights.
The airport is exploring ways to improve passenger experience and minimise delays and the pilot program is part of an ongoing trial with the Fast and Seamless Travel at Changi (FAST@Changi) initiative aimed at using the latest technology to improve operational productivity and efficiency.
“The implementation of FAST@Changi is in line with a wider global push towards increasing automation at airports to improve productivity and efficiency, while providing passengers with greater flexibility and convenience,” said Mr Tan Lye Teck, Executive Vice President of Airport Management at CAG.
As more than 80% of global travellers now use online check-in facilities, there is an increase in the need for greater passenger control. Many baggage handling providers offer self-service options including the innovative multiple airlines bagdrop which allows for cost sharing in addition to the valuable terminal space-saving benefits.