Malaysian AirAsia has launched the first automated self-service baggage drop system in the country at Senai International Airport.
The system, which includes self-tagging, check-in and baggage drop, is fully automated and gives AirAsia passengers complete control of the check-in process, saving time and simplifying passenger processing for the airline.
Automated self-service check-in is revolutionising passenger experience all over the world, offering a streamlined experience for both passengers and airports. Airlines are able to manage costs more efficiently with a self-service system, as more passengers book and check-in online and arrive at the airport with pre-printed boarding passes. The system at Senai allows passengers to use the kiosks at the airport to print bag tags before using a handheld scanner to process both this and their boarding passes without any intervention from airline personnel.
Other providers of self-service kiosks, such as Rockwell Collins’ ARINC BagDrop system enables cost sharing amongst airlines with a multiple airline bag drop facility, removing the necessity for dedicated airline baggage drop points and saving valuable space within the terminal.
Singapore’s Changi Airport is currently trialling self service bag drop and check in desks in a bid to streamline passenger processing services, according to the Changi Airport Group (CAG).
Terminal One will run the trial until the end of August with Jetstar airline and will encompass two bag drop units with self-tagging capability and four check-in kiosks alongside the Jetstar counters for passengers on selected flights.
The airport is exploring ways to improve passenger experience and minimise delays and the pilot program is part of an ongoing trial with the Fast and Seamless Travel at Changi (FAST@Changi) initiative aimed at using the latest technology to improve operational productivity and efficiency.
“The implementation of FAST@Changi is in line with a wider global push towards increasing automation at airports to improve productivity and efficiency, while providing passengers with greater flexibility and convenience,” said Mr Tan Lye Teck, Executive Vice President of Airport Management at CAG.
As more than 80% of global travellers now use online check-in facilities, there is an increase in the need for greater passenger control. Many baggage handling providers offer self-service options including the innovative multiple airlines bagdrop which allows for cost sharing in addition to the valuable terminal space-saving benefits.
Montreal Trudeau Airport has converted eight of their 17 previously manned baggage desks into self-service bag drop points in a bid to enhance passenger check-in and speed up operations within the terminal.
More passengers will now be able to make use of the common use, self-service bag drop points for multiple airlines baggage on any flight bound for the US. The airport has observed that the new system has already been adopted by almost half the passengers.
Common-use self-service bag drop points have and will continue to revolutionise airline travel worldwide, streamlining the check-in system and helping to create fluidity within the terminal space that has previously lacked the world over.
Maintaining airport security still remains a priority and the common use desks use up-to-the-minute technology to ensure all the bases are touched in this area. While many of us still check-in online and an increasing number check-in at off-site locations, the self-service bag drop desks offer airlines and airports greater use of terminal space and staff to ensure that the passenger service and experience is better than ever.
Since 9/11, there is little doubt that increases in airport security and border control have swept the globe. As governments and border control agencies take technological advancements and solutions to border security into the 21st Century airports, not only have these biometric solutions improved security, but have indeed contributed to an enhanced experience for the passenger.
It is small wonder that market intelligence providers, Acuity, report that the automated border control eGate and kiosk market will generate over $1.2 billion annually by 2020. The analysts also predict that during the same year, automated border control systems will number more than 6,000 with 33,000 self-service kiosks and eGates deployed for baggage drop and check-in across all ports, including airports, land and sea.
Maxine Most, principal of Acuity Market Intelligence says, “Automated border control eGates and kiosks represent the customer-facing touch points to what promises to be a far more complex and highly interoperable 21st Century border management IT infrastructure.”
Automated border control providers can integrate the system of passenger processing and baggage handling both within the terminal and off-site, creating improved through-flow for the airport and greater efficiency, which in turn offers the passenger far greater flexibility. Common-use terminal equipment brings multiple airlines baggage and self-service check-in solutions to streamline operations, leading to cost-effective management and infrastructure.