Self-Service Bag Drop Solution at Halifax Stanfield Airport

Self Service bag drop solutions offer improvements to passenger processing and minimise ground delays. Halifax Stanfield International Airport is the first in North America to offer self-service baggage drop for all their passengers, working closely with their airline partners.

“This new, fully automated, self-serve baggage drop system uses the latest technology to simplify the check-in process for airline passengers,” says Joyce Carter, Halifax International Airport Authority (HIAA), President & CEO. “With airline customer service agents available to assist passengers if necessary, this improved level of service speeds up the check-in process and makes it possible for passengers to avoid line ups at counters.”

The airport followed the lead of airports across the world, when looking for ways to streamline these vital processes and ensure that ground delays were kept to a minimum during peak flow seasons.

“We welcome any airport improvements that enrich the travel experience for our guests,” says Jon Quinton, Station Manager for WestJet in Halifax. “This new system helps travellers move through the check-in process more quickly, and frees up our team members to get out from behind the counters and assist those guests who need a little extra attention.”

The new baggage handling system formed a part of a larger project to modernise the terminal space within the International airport. The domestic and international check-in halls in addition to U.S. preclearance have been renovated to create additional space, with future growth in mind. A stylish new exterior has changed the face of the airport and are a part of a 10-year plan to meet the needs of current and future passengers.

There is little doubt, if we look at the affect that self-service bag drop has upon the world’s busiest airports, that the new system will streamline passenger processing and increase operational productivity for Halifax Stanfield.