As airline passenger numbers continue to increase around the world, airports are making sound investments in apps to assist passengers with self-service and automated solutions to make the processes of check-in, security and baggage handling easier. Airports are realising that these investments are already paying off in increased passenger experience and in the increased efficiency for the airport operator.
Common-use check-in and bag drop desks have been operating in global airports successfully, and with an estimated 80% of passengers now checking-in online using smart devices and their desktops, the introduction of apps has further streamlined the entire process of checking-in. Airports are also able to provide additional travel information to passengers via these innovative applications, which is another way travellers are gaining even greater control of their journey, increasing passenger satisfaction significantly.
Large airport services providers, such as Rockwell Collins, deliver technological advancements that enable airport operators to achieve greater efficiency across the airport environment, with solutions such as automated check-in kiosks, bag drop facilities and more common-use applications that can be accessed directly from smart devices. The addition of ARINC ExpressDrop has given airports the opportunity to address off-site baggage handling, further adding to efficiency, and helping to reduce waiting and queueing times.
As air travel continues to increase by an average of 5% every year, self-service passenger processing innovations seem an obvious path for airport operators to take.
Passengers at Berlin Schonefeld Airport (SXF) will soon benefit from an efficient check-in and security experience with the implementation of Rockwell Collins’ ARINC vMUSE common use passenger processing solution.
Due to growth over the past few years, SXF realised they needed a solution to increase the efficiency of their passenger processing system without creating additional expense for infrastructure at the airport. ARINC vMUSE common use system delivers the enhanced solution, which can also reduce the need for dedicated airline check-in counters, and can pave the way for self-service baggage handling and passenger check-in, using multiple airline bag drop and passenger processing.
All over the world, common use systems are saving valuable terminal space and reducing operational costs while increasing efficiency as passenger growth continues at an average rate of 5% per year.
Rockwell Collins’ new ARINC vMUSE mobile passenger processing platform will be launched by Lufthansa as they become the first airline to implement the technology.
This latest innovation in passenger processing promises to speed up the check-in process, which can be carried out by personnel on the ground using tablet devices, wherever they can get an internet signal and connection, even in the hotel foyer.
ARINC vMUSE mobile is based on an entirely mobile common-use passenger processing system (CUPPS) and is the first of its kind in the industry. Enabling cost-sharing and space-saving in the terminal, the solution paves the way for greater flexibility within the airport environment.
London City Airport (LCY) has embraced the holiday season, and the inevitable increase in passenger traffic, with the installation of 26 self-service check-in kiosks to help speed up passenger processing.
Designed by SITA, the kiosks are user-friendly and can also display flight information, including flight disruption and way finding.
Other providers of airport self-service kiosks, such as ARINC, utilise common use terminal equipment for the addition of single bag drop points for multiple airlines, further streamlining the check in process.
As passenger numbers rise at a global average of 5% every year, and noticeably more-so at certain peak times, it is clear that the increase of automated airport check-in systems is also inevitable.
The Philippines plan to streamline the passenger processing system for their Mactan Cebu International Airport by implementing a range of Rockwell Collins’ ARINC airport solutions.
Among the upgrades will be the installation of ARINC VeriPax on the Gunnebo Security Group automated gates in a collaboration between the two companies. This will enhance security with an automatic validation of passenger flight details at check-in.
The airport already uses ARINC vMUSE common-use technology and self-service check-in kiosks.
Funding has been approved by the Northwest Florida Beaches International Airport board this week as passenger numbers continue to rise.
Several new airport infrastructure projects are on the table, including technology updates for the existing baggage system, runway lighting and ground transportation.
A grant from the Florida Department of Transportation has been approved, bringing $1.6 million to be made available as soon as the beginning of July.
Passengers flying with Asiana Airlines and Korean Air will now be able to utilise the benefits of a self-service bag drop system launched at South Korea’s Incheon International Airport.
The new technology will enable passengers to scan their boarding passes and attach their own baggage tags, eliminating queueing at traditional check-in desks. Baggage will then pass into the automated system for transfer to the aircraft after weighing, scanning and measuring.
The service, which is the first of its kind to be introduced to South Korea, will help to streamline the passenger processing system, saving time and costs with a reduced need for dedicated check-in desks. Incheon has deployed the system in partnership with SK Telecom, G-antech and Type22. Other global providers of bag drop technology include ARINC with their ExpressDrop solution.
North Carolina’s Charlotte Douglas International Airport (CLT) has selected a new platform to help streamline passenger processing, operational messaging and business systems as a part of their 2015 upgrade program, which will also include improvements to car parking and to the airport entrance and terminal expansion of more than 30,000 square feet.
Award-winning CLT aim to be the preferred airport and hub for airlines in the region and pride themselves on enhanced passenger experience. The new system will allow them to implement common-use technological solutions in a way that will increase operational flexibility throughout the airport environment, improving passenger experience and reducing costs.
CLT have selected AirIT’s Extended Airline System Environment (EASE) as their preferred platform, which is designed to be scalable to their requirements as they continue with their expansion program and increase passenger flow.
As worldwide airline traffic continues to increase, international airports need to create a virtualisation of operations in order to maintain efficiency throughout the entire passenger processing and ticketing environment. Ground delays result in higher expenditure and as queues increase and waiting times lengthen, passenger satisfaction is reduced.
The implementation of high-performance networks for airlines and airport operators is a growing necessity for international airports to ensure seamless access to airline Departure Control Systems. Using a common-use solution, such as Rockwell Collins’ ARINC AviNet Airport, allows for cost-sharing and terminal space-saving benefits.
Rockwell Collins are having a busy month this month with the unveiling of yet another new product. Developed to further streamline and enhance the passenger processing system in airports, ARINC vMUSE mobile enables ground handling and airline agents to use a tablet-based application to check-in passengers from anywhere in the airport.
The possibilities for the new passenger processing system are far-reaching, particularly for off-airport check-in, which is a sector of the industry that is fast growing in popularity for both passengers and airports. The flexibility offered to passengers, with off-airport bag drop points and now the ARINC vMUSE mobile system from Rockwell Collins is revolutionising the entire air travel experience; completely changing the traditional airport queue and waiting system that many passengers dread.
The industry is getting a good look at the new product this week at the Passenger Terminal Expo 2015, where demonstrations of the system’s capabilities are being carried out.
ARINC vMUSE mobile will allow each airline to access its own check-in application with the same security and reliability of traditional CUPPS, but without the additional technical resources, software configurations or installation time, thus reducing the costs, but giving the full CUPPS advantages.
Last week the Transportation Security Administration (TSA) offered a rare behind-the-scenes look at the journey luggage takes through the Philadelphia International Airport baggage handling system.
As one of the first airports to implement automated explosive-detection in 2003, following government mandate introduction of explosive-detection screening after the terrorist attacks of 9/11.
TSA spokesman, Michael McCarthy said, “Some people think the TSA opens and physically screens every single bag. That may have been the case immediately following 9/11, but not today.”
The automation of explosive-detection at Philadelphia International baggage handling system can mean that 1,000 bags every hour are screened – via an in-line system of conveyor belts and detection machinery.
The luggage embarks on a 15-minute journey through the airport baggage handling system and travels almost a quarter of a mile, almost never being handled by human hands. If cleared, via sophisticated CT scanning equipment, the luggage makes its way to the aircraft. If an alarm is activated, or if TSA wants a closer look, the bag is removed, opened and physically searched by a TSA officer at an inspection station.
Electronic screening and an automated baggage handling system can improve operational productivity at airports by streamlining a previously complicated, manual system. Not only does the system improve efficiency, but can also reduce physical injuries from lifting heavy baggage and reduce the possibility of damage to passenger baggage or instances of theft.