As airline passenger numbers continue to increase around the world, airports are making sound investments in apps to assist passengers with self-service and automated solutions to make the processes of check-in, security and baggage handling easier. Airports are realising that these investments are already paying off in increased passenger experience and in the increased efficiency for the airport operator.
Common-use check-in and bag drop desks have been operating in global airports successfully, and with an estimated 80% of passengers now checking-in online using smart devices and their desktops, the introduction of apps has further streamlined the entire process of checking-in. Airports are also able to provide additional travel information to passengers via these innovative applications, which is another way travellers are gaining even greater control of their journey, increasing passenger satisfaction significantly.
Large airport services providers, such as Rockwell Collins, deliver technological advancements that enable airport operators to achieve greater efficiency across the airport environment, with solutions such as automated check-in kiosks, bag drop facilities and more common-use applications that can be accessed directly from smart devices. The addition of ARINC ExpressDrop has given airports the opportunity to address off-site baggage handling, further adding to efficiency, and helping to reduce waiting and queueing times.
As air travel continues to increase by an average of 5% every year, self-service passenger processing innovations seem an obvious path for airport operators to take.
Passengers at Berlin Schonefeld Airport (SXF) will soon benefit from an efficient check-in and security experience with the implementation of Rockwell Collins’ ARINC vMUSE common use passenger processing solution.
Due to growth over the past few years, SXF realised they needed a solution to increase the efficiency of their passenger processing system without creating additional expense for infrastructure at the airport. ARINC vMUSE common use system delivers the enhanced solution, which can also reduce the need for dedicated airline check-in counters, and can pave the way for self-service baggage handling and passenger check-in, using multiple airline bag drop and passenger processing.
All over the world, common use systems are saving valuable terminal space and reducing operational costs while increasing efficiency as passenger growth continues at an average rate of 5% per year.
Rockwell Collins’ new ARINC vMUSE mobile passenger processing platform will be launched by Lufthansa as they become the first airline to implement the technology.
This latest innovation in passenger processing promises to speed up the check-in process, which can be carried out by personnel on the ground using tablet devices, wherever they can get an internet signal and connection, even in the hotel foyer.
ARINC vMUSE mobile is based on an entirely mobile common-use passenger processing system (CUPPS) and is the first of its kind in the industry. Enabling cost-sharing and space-saving in the terminal, the solution paves the way for greater flexibility within the airport environment.
London City Airport (LCY) has embraced the holiday season, and the inevitable increase in passenger traffic, with the installation of 26 self-service check-in kiosks to help speed up passenger processing.
Designed by SITA, the kiosks are user-friendly and can also display flight information, including flight disruption and way finding.
Other providers of airport self-service kiosks, such as ARINC, utilise common use terminal equipment for the addition of single bag drop points for multiple airlines, further streamlining the check in process.
As passenger numbers rise at a global average of 5% every year, and noticeably more-so at certain peak times, it is clear that the increase of automated airport check-in systems is also inevitable.
The Philippines plan to streamline the passenger processing system for their Mactan Cebu International Airport by implementing a range of Rockwell Collins’ ARINC airport solutions.
Among the upgrades will be the installation of ARINC VeriPax on the Gunnebo Security Group automated gates in a collaboration between the two companies. This will enhance security with an automatic validation of passenger flight details at check-in.
The airport already uses ARINC vMUSE common-use technology and self-service check-in kiosks.
Funding has been approved by the Northwest Florida Beaches International Airport board this week as passenger numbers continue to rise.
Several new airport infrastructure projects are on the table, including technology updates for the existing baggage system, runway lighting and ground transportation.
A grant from the Florida Department of Transportation has been approved, bringing $1.6 million to be made available as soon as the beginning of July.
Passengers flying with Asiana Airlines and Korean Air will now be able to utilise the benefits of a self-service bag drop system launched at South Korea’s Incheon International Airport.
The new technology will enable passengers to scan their boarding passes and attach their own baggage tags, eliminating queueing at traditional check-in desks. Baggage will then pass into the automated system for transfer to the aircraft after weighing, scanning and measuring.
The service, which is the first of its kind to be introduced to South Korea, will help to streamline the passenger processing system, saving time and costs with a reduced need for dedicated check-in desks. Incheon has deployed the system in partnership with SK Telecom, G-antech and Type22. Other global providers of bag drop technology include ARINC with their ExpressDrop solution.