North Carolina’s Charlotte Douglas International Airport (CLT) has selected a new platform to help streamline passenger processing, operational messaging and business systems as a part of their 2015 upgrade program, which will also include improvements to car parking and to the airport entrance and terminal expansion of more than 30,000 square feet.
Award-winning CLT aim to be the preferred airport and hub for airlines in the region and pride themselves on enhanced passenger experience. The new system will allow them to implement common-use technological solutions in a way that will increase operational flexibility throughout the airport environment, improving passenger experience and reducing costs.
CLT have selected AirIT’s Extended Airline System Environment (EASE) as their preferred platform, which is designed to be scalable to their requirements as they continue with their expansion program and increase passenger flow.
As worldwide airline traffic continues to increase, international airports need to create a virtualisation of operations in order to maintain efficiency throughout the entire passenger processing and ticketing environment. Ground delays result in higher expenditure and as queues increase and waiting times lengthen, passenger satisfaction is reduced.
The implementation of high-performance networks for airlines and airport operators is a growing necessity for international airports to ensure seamless access to airline Departure Control Systems. Using a common-use solution, such as Rockwell Collins’ ARINC AviNet Airport, allows for cost-sharing and terminal space-saving benefits.
Rockwell Collins are having a busy month this month with the unveiling of yet another new product. Developed to further streamline and enhance the passenger processing system in airports, ARINC vMUSE mobile enables ground handling and airline agents to use a tablet-based application to check-in passengers from anywhere in the airport.
The possibilities for the new passenger processing system are far-reaching, particularly for off-airport check-in, which is a sector of the industry that is fast growing in popularity for both passengers and airports. The flexibility offered to passengers, with off-airport bag drop points and now the ARINC vMUSE mobile system from Rockwell Collins is revolutionising the entire air travel experience; completely changing the traditional airport queue and waiting system that many passengers dread.
The industry is getting a good look at the new product this week at the Passenger Terminal Expo 2015, where demonstrations of the system’s capabilities are being carried out.
ARINC vMUSE mobile will allow each airline to access its own check-in application with the same security and reliability of traditional CUPPS, but without the additional technical resources, software configurations or installation time, thus reducing the costs, but giving the full CUPPS advantages.
Last week the Transportation Security Administration (TSA) offered a rare behind-the-scenes look at the journey luggage takes through the Philadelphia International Airport baggage handling system.
As one of the first airports to implement automated explosive-detection in 2003, following government mandate introduction of explosive-detection screening after the terrorist attacks of 9/11.
TSA spokesman, Michael McCarthy said, “Some people think the TSA opens and physically screens every single bag. That may have been the case immediately following 9/11, but not today.”
The automation of explosive-detection at Philadelphia International baggage handling system can mean that 1,000 bags every hour are screened – via an in-line system of conveyor belts and detection machinery.
The luggage embarks on a 15-minute journey through the airport baggage handling system and travels almost a quarter of a mile, almost never being handled by human hands. If cleared, via sophisticated CT scanning equipment, the luggage makes its way to the aircraft. If an alarm is activated, or if TSA wants a closer look, the bag is removed, opened and physically searched by a TSA officer at an inspection station.
Electronic screening and an automated baggage handling system can improve operational productivity at airports by streamlining a previously complicated, manual system. Not only does the system improve efficiency, but can also reduce physical injuries from lifting heavy baggage and reduce the possibility of damage to passenger baggage or instances of theft.
Rockwell Collins continue their successful promotion of their ARINC Common-Use, Self-Service platform this month with the announcement of a new agreement signed with Cardiff Airport (CIAL).
A fully managed solution will be provided, including hosted connectivity from the Slough-based data centre. CUSS kiosks can help to speed up and streamline the entire passenger processing system, delivering an enhanced passenger experience at the same time. The ability to provide cost-sharing applications for operating airlines, gives the airport greater flexibility and enables better use of expensive terminal space without the need for dedicated, airline-specific check-in desks.
CIAL worked with ARINC for many years, with the first installation of the iMUSE platform in 2003 and an upgrade to ARINC vMUSE Enterprise in 2011 and look forward to continuing the relationship with ARINC’s new owners, Rockwell Collins.
Rockwell Collins have announced new five-year agreements signed with Aberdeen International Airport, Edinburgh Airport and Glasgow Airport for the installation of their ARINC vMUSE Common Use Passenger Processing System (CUPPS) with workstations throughout the airports.
The process was competitive, but Rockwell Collins was delighted to announce the news this week and is the third contract to be won in recent times. Earlier this year, they were awarded a contract in Scotland for their ARINC AviNet Airport service, with installation of common-use self-service kiosks at Aberdeen International. Glasgow Airport also signed up for the AviNet Airport service.
“This new system means that different airlines can use the same desks,” explained Andrew Mutch, Airport Head of IT. “It increases our flexibility and means that in a growing airport we can be much more reactive to demand than the previous system allowed for. As a result this will provide real benefits for our customer service provision, it will help to manage queues and deliver a more integrated product.”
“We’ve been providing airport solutions in Scotland for almost ten years,” said Michael DiGeorge, vice president of international and global airports for Rockwell Collins. “This win is another example of our commitment to invest and grow our business in Europe, the Middle East and Africa.” ”Rockwell Collins’ ARINC solutions are now being used at three of Scotland’s major airports. This contract marks yet another key milestone in our commitment to invest and grow our business in Scotland, and we look forward to a long and productive relationship with Glasgow and other airports throughout the country.”
“The Rockwell Collins solution provides Glasgow Airport with a customized and cost-effective program that meets our current requirements while being flexible enough to easily adapt to our projected growth in passenger traffic,” said Graeme Frater, CUTE Club Chairman at Glasgow Airport.
A Memorandum of Understanding has been signed by Incheon International Airport Corporation (IIAC) in Singapore and Rockwell Collins for the provision of enhanced passenger processing solutions and to jointly expand their footprint in Southeast Asia.
The companies have been long-standing partners through the Rockwell Collins acquisition of ARINC last year and have agreed to closely collaborate to continue the IIAC pursuit of innovative products and services with a view to enhancing and streamlining the passenger processing sector of the airport.
Rockwell Collins will also be integrating the well-known ARINC vMUSE platform in addition to baggage handling solutions at the airport. Airlines will quickly utilise the benefits of common use platforms to enable cost-sharing and multi-airline functions of the systems.
“Incheon has thrived by using the latest and most innovative technology in all stages of the passenger journey, from check-in to immigration, and Rockwell Collins’ ARINC suite of products has played a major role in that over the years,” said Seong Kag Hong, vice president, Aerodome Division of IIAC. “This MoU is a natural progression in our relationship and will result in new solutions for the airport going forward.”
“IIAC’s knowledge of airport operations and our expertise in developing cutting-edge, scalable passenger processing solutions create a perfect team for this endeavour,” explained Heament John Kurian, managing director, Information Management Service, Asia Pacific for Rockwell Collins.
Rockwell Collins manages a full suite of ARINC baggage handling and passenger processing solutions to enhance airport operational productivity across the world.
It has been announced that a four-year agreement has been signed by the Danish Government for the implementation of biometric-based border control solutions, encompassing enrolment and automated border control.
The contract has been awarded to the consortium of Biometric Solutions and Vision-Box, who will deliver the equipment and related services to the Danish Ministry of Foreign Affairs with an aim to improve processes related to the electronic identity of citizens.
Using biographic and biometric enrolment, via advanced Identity Management solutions, the information collected will consist of facial recognition and fingerprint biometric data in addition to digital signatures. This will provide enhanced security checks for citizens and foreign visitors and can be used for visa applications, resident permits and passport applications.
“We look forward to working with the Danish Government, and our partner Biometric Solutions, to provide the best citizen experience ever. For that, we are committed to providing state-of-the-art technology, designed to offer more efficient and convenient services related to electronic Identity,” says Jean-François Lennon, director of Global Business Development, Sales & Marketing at Vision-Box.
Alex Ramskov Johannsen, CEO of Biometric Solutions says: “We are very happy that our collaboration with Vision-Box will help government institutions raise their service level for citizens around the world, while at the same time strengthening the security measures protecting citizens’ personal data.”
Across the globe, border control solutions are being utilised with advanced technology that ensures enhanced security in a bid to reduce immigration problems and monitor high risk individuals.