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Rockwell Collins Selected by Cardiff Airport for CUSS Kiosks

October 10, 2014
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Self-Service Check-In Brings Enhanced Passenger ExperienceRockwell Collins continue their successful promotion of their ARINC Common-Use, Self-Service platform this month with the announcement of a new agreement signed with Cardiff Airport (CIAL).

A fully managed solution will be provided, including hosted connectivity from the Slough-based data centre. CUSS kiosks can help to speed up and streamline the entire passenger processing system, delivering an enhanced passenger experience at the same time. The ability to provide cost-sharing applications for operating airlines, gives the airport greater flexibility and enables better use of expensive terminal space without the need for dedicated, airline-specific check-in desks.

CIAL worked with ARINC for many years, with the first installation of the iMUSE platform in 2003 and an upgrade to ARINC vMUSE Enterprise in 2011 and look forward to continuing the relationship with ARINC’s new owners, Rockwell Collins.

Rockwell Collins to Implement ARINC vMUSE at Scottish Airports

October 7, 2014
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Scottish Airports Select AviNet Airport SolutionRockwell Collins have announced new five-year agreements signed with Aberdeen International Airport, Edinburgh Airport and Glasgow Airport for the installation of their ARINC vMUSE Common Use Passenger Processing System (CUPPS) with workstations throughout the airports.

The process was competitive, but Rockwell Collins was delighted to announce the news this week and is the third contract to be won in recent times. Earlier this year, they were awarded a contract in Scotland for their ARINC AviNet Airport service, with installation of common-use self-service kiosks at Aberdeen International. Glasgow Airport also signed up for the AviNet Airport service.

“This new system means that different airlines can use the same desks,” explained Andrew Mutch, Airport Head of IT. “It increases our flexibility and means that in a growing airport we can be much more reactive to demand than the previous system allowed for. As a result this will provide real benefits for our customer service provision, it will help to manage queues and deliver a more integrated product.”

“We’ve been providing airport solutions in Scotland for almost ten years,” said Michael DiGeorge, vice president of international and global airports for Rockwell Collins. “This win is another example of our commitment to invest and grow our business in Europe, the Middle East and Africa.” ”Rockwell Collins’ ARINC solutions are now being used at three of Scotland’s major airports. This contract marks yet another key milestone in our commitment to invest and grow our business in Scotland, and we look forward to a long and productive relationship with Glasgow and other airports throughout the country.”

“The Rockwell Collins solution provides Glasgow Airport with a customized and cost-effective program that meets our current requirements while being flexible enough to easily adapt to our projected growth in passenger traffic,” said Graeme Frater, CUTE Club Chairman at Glasgow Airport.

Rockwell Collins and Incheon International Sign Passenger Processing MoU

September 13, 2014
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Enhanced Passenger Processing Solutions for Maximum ProductivityA Memorandum of Understanding has been signed by Incheon International Airport Corporation (IIAC) in Singapore and Rockwell Collins for the provision of enhanced passenger processing solutions and to jointly expand their footprint in Southeast Asia.

The companies have been long-standing partners through the Rockwell Collins acquisition of ARINC last year and have agreed to closely collaborate to continue the IIAC pursuit of innovative products and services with a view to enhancing and streamlining the passenger processing sector of the airport.

Rockwell Collins will also be integrating the well-known ARINC vMUSE platform in addition to baggage handling solutions at the airport. Airlines will quickly utilise the benefits of common use platforms to enable cost-sharing and multi-airline functions of the systems.

“Incheon has thrived by using the latest and most innovative technology in all stages of the passenger journey, from check-in to immigration, and Rockwell Collins’ ARINC suite of products has played a major role in that over the years,” said Seong Kag Hong, vice president, Aerodome Division of IIAC. “This MoU is a natural progression in our relationship and will result in new solutions for the airport going forward.”

“IIAC’s knowledge of airport operations and our expertise in developing cutting-edge, scalable passenger processing solutions create a perfect team for this endeavour,” explained Heament John Kurian, managing director, Information Management Service, Asia Pacific for Rockwell Collins.

Rockwell Collins manages a full suite of ARINC baggage handling and passenger processing solutions to enhance airport operational productivity across the world.

Border Control Agreement Signed by Denmark

September 3, 2014
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Border Control Solutions ProvidersIt has been announced that a four-year agreement has been signed by the Danish Government for the implementation of biometric-based border control solutions, encompassing enrolment and automated border control.

The contract has been awarded to the consortium of Biometric Solutions and Vision-Box, who will deliver the equipment and related services to the Danish Ministry of Foreign Affairs with an aim to improve processes related to the electronic identity of citizens.

Using biographic and biometric enrolment, via advanced Identity Management solutions, the information collected will consist of facial recognition and fingerprint biometric data in addition to digital signatures. This will provide enhanced security checks for citizens and foreign visitors and can be used for visa applications, resident permits and passport applications.

“We look forward to working with the Danish Government, and our partner Biometric Solutions, to provide the best citizen experience ever. For that, we are committed to providing state-of-the-art technology, designed to offer more efficient and convenient services related to electronic Identity,” says Jean-François Lennon, director of Global Business Development, Sales & Marketing at Vision-Box.

Alex Ramskov Johannsen, CEO of Biometric Solutions says: “We are very happy that our collaboration with Vision-Box will help government institutions raise their service level for citizens around the world, while at the same time strengthening the security measures protecting citizens’ personal data.”

Across the globe, border control solutions are being utilised with advanced technology that ensures enhanced security in a bid to reduce immigration problems and monitor high risk individuals.

 

Self-Service Bag Drop Solution at Halifax Stanfield Airport

August 3, 2014
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Self Service Bag Drop Solutions ProvidersSelf Service bag drop solutions offer improvements to passenger processing and minimise ground delays. Halifax Stanfield International Airport is the first in North America to offer self-service baggage drop for all their passengers, working closely with their airline partners.

“This new, fully automated, self-serve baggage drop system uses the latest technology to simplify the check-in process for airline passengers,” says Joyce Carter, Halifax International Airport Authority (HIAA), President & CEO. “With airline customer service agents available to assist passengers if necessary, this improved level of service speeds up the check-in process and makes it possible for passengers to avoid line ups at counters.”

The airport followed the lead of airports across the world, when looking for ways to streamline these vital processes and ensure that ground delays were kept to a minimum during peak flow seasons.

“We welcome any airport improvements that enrich the travel experience for our guests,” says Jon Quinton, Station Manager for WestJet in Halifax. “This new system helps travellers move through the check-in process more quickly, and frees up our team members to get out from behind the counters and assist those guests who need a little extra attention.”

The new baggage handling system formed a part of a larger project to modernise the terminal space within the International airport. The domestic and international check-in halls in addition to U.S. preclearance have been renovated to create additional space, with future growth in mind. A stylish new exterior has changed the face of the airport and are a part of a 10-year plan to meet the needs of current and future passengers.

There is little doubt, if we look at the affect that self-service bag drop has upon the world’s busiest airports, that the new system will streamline passenger processing and increase operational productivity for Halifax Stanfield.

ARINC Passenger Reconciliation System Live in Sao Paulo

July 9, 2014
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Passenger Reconciliation Systems ProvidersSao Paulo International Airport (GRU) is undergoing a big change to their passenger reconciliation system as Rockwell Collins implement its leading ARINC VeriPax system. Although the entire installation is in progress, the first phase of the project went live ahead of the 2014 World Cup tournament on June 12.

ARINC VeriPax reads boarding passes using automated security screening with 2D barcode scanners and checks passengers against flight information in real time. The system has streamlined the entire process of check-in and has already proved its worth with the attendance of elevated numbers of passengers for the World Cup tournament, speeding up the passenger screening process at security checkpoints.

“Hosting the 2014 World Cup has brought soccer fans from around the world to Brazil so we needed a solution that would provide our passengers with a better, faster check-in experience,” said chief information officer for GRU, Luiz Eduardo Ritzmann. “By automating the screening process, we believe that VeriPax has enabled us to improve GRU’s passenger flow by 15 to 20%.”

Although the ARINC VeriPax solution is utilised in some of the world’s busiest airports, and has been since 2009, GRU is the first airport in South America to use the bar-coded boarding pass gates and the VeriPax solution. The new security screening system is currently in use in the airport’s new terminal 3, but will soon go live in subsequent phases planned for terminals 1, 2 and 4.

“We’re proud to be playing a critical role in making GRU one of the most modern airports in the world in terms of passenger processing capabilities,” said staff vice president of airport systems, Information Management Services for Rockwell Collins, Michael Picco. ”This program marks yet another key milestone in our commitment to invest and grow in Brazil. We look forward to a long and productive relationship with GRU and other airports throughout the country.”

CUTE Passenger Processing Solution for Grantley Adams International Airport

June 12, 2014
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Find out more about CUTE Passenger Processing SolutionsRockwell Collins have today announced that Barbados’ Grantley Adams International Airport have selected the latest ARINC vMUSE Common Use Passenger Processing System for implementation.

In addition, the contract will involve the installation of ARINC SelfServ common use kiosk software, ARINC VeriPax passenger reconciliation system and will update local departure control systems and flight information displays.

“We’re pleased to extend and expand a partnership which dates back to 2004,” said Karen Walkes, director of engineering for GAIA Inc. “Rockwell Collins’ vMUSE system, as well as its other technologies, provides our airport with the most efficient ways to process passengers—and improve customer service—throughout our facilities.”

The airport are the first in the world to operate Rockwell Collins’ common use platform on wireless network alone and look forward to the implementation of vMUSE to bring new efficiencies and savings.

Self service passenger check-in and baggage handling systems are fast growing in popularity on a global scale as passengers continue to take more and more control of their journey. Enhancing passenger experience and streamlining operations from end-to-end is the solution for many airports and airlines to ground delays, while maintaining utmost security.

ARINC Airport Solutions Showcased at Dubai Airport Show

May 11, 2014
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AviNet Airport Solutions

Rockwell Collins will be demonstrating the best features of their ARINC airport solutions at this year’s Dubai Airport Show on stand 8310.

“The Dubai Airport Show is an important platform for us to engage with new and potential customers – especially as we continue to invest and grow in the region,” said Tony Lynch, Middle East Director, Information Management Services for Rockwell Collins. “We’re looking forward to many productive meetings at the show, and demonstrating how our innovative airport technologies can help manage airport costs and improve processes.”

Rockwell Collins will be exhibiting highlights of the Airport Solutions package, with cost-effective shared check-in features, such as:

• Multiple airline support
• Cloud-based common check-in
• Touchscreen Wayfinding
• Airport Operational Suite – as part of the CDM initiative
• Security & surveillance solutions
• Legacy & CUPPS application support
• Common-use biometric passenger processing

All these features and more will provide advanced solutions for the airport of tomorrow, offering flexibility and enhanced operational activity with cost-sharing initiatives for all sized operations.

Disturbing Figures Raise Questions into UK Passport Checks

March 11, 2014
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More About Advance Passenger InformationIt has been revealed that as many as 20 million passports per year may not be receiving proper consideration in the UK alone. These shocking figures come as the Home Office estimated that only 90% of Advanced Passenger Information (API) is being received. API is passenger data that is electronically gathered and transmitted to government and border agencies for checking and comparison to international ‘at risk’ registers. API can detect high risk passengers on ‘no-fly’ lists across the world and can ensure that terrorist activity is kept at bay.

If these estimates tell us that 10% of UK API is not being received, this could spell an average of 20 million passports that are not being checked properly. Interpol say that countries are not doing enough checks against its list of stolen passports. Globally, this figure could reach up to one billion passengers; a disturbing figure.

API is mandatory for all passengers travelling to and from the US and has been so in the wake of the official investigation into the tragic events of 9/11. Last year, the EU questioned the use of API with regard to the privacy aspect and raised issues about the use of the information, once gathered and checked.

Once reported stolen, UK passports are cancelled and deemed unusable for travel. International stolen passports are entered into the Interpol Lost and Stolen Database, accessible by border security agencies for comparison.

The Home Office are looking into the figures to clarify the situation and are working towards improving coverage.

 

Montreal Airport Launch Self-Service Bag Drop

February 14, 2014
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Industry Pioneering Self-Service Bag Drop Solutions OnlineMontreal Trudeau Airport has converted eight of their 17 previously manned baggage desks into self-service bag drop points in a bid to enhance passenger check-in and speed up operations within the terminal.

More passengers will now be able to make use of the common use, self-service bag drop points for multiple airlines baggage on any flight bound for the US. The airport has observed that the new system has already been adopted by almost half the passengers.

Common-use self-service bag drop points have and will continue to revolutionise airline travel worldwide, streamlining the check-in system and helping to create fluidity within the terminal space that has previously lacked the world over.

Maintaining airport security still remains a priority and the common use desks use up-to-the-minute technology to ensure all the bases are touched in this area. While many of us still check-in online and an increasing number check-in at off-site locations, the self-service bag drop desks offer airlines and airports greater use of terminal space and staff to ensure that the passenger service and experience is better than ever.