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Rockwell Collins to Implement ARINC vMUSE at Scottish Airports

October 7, 2014
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Scottish Airports Select AviNet Airport SolutionRockwell Collins have announced new five-year agreements signed with Aberdeen International Airport, Edinburgh Airport and Glasgow Airport for the installation of their ARINC vMUSE Common Use Passenger Processing System (CUPPS) with workstations throughout the airports.

The process was competitive, but Rockwell Collins was delighted to announce the news this week and is the third contract to be won in recent times. Earlier this year, they were awarded a contract in Scotland for their ARINC AviNet Airport service, with installation of common-use self-service kiosks at Aberdeen International. Glasgow Airport also signed up for the AviNet Airport service.

“This new system means that different airlines can use the same desks,” explained Andrew Mutch, Airport Head of IT. “It increases our flexibility and means that in a growing airport we can be much more reactive to demand than the previous system allowed for. As a result this will provide real benefits for our customer service provision, it will help to manage queues and deliver a more integrated product.”

“We’ve been providing airport solutions in Scotland for almost ten years,” said Michael DiGeorge, vice president of international and global airports for Rockwell Collins. “This win is another example of our commitment to invest and grow our business in Europe, the Middle East and Africa.” ”Rockwell Collins’ ARINC solutions are now being used at three of Scotland’s major airports. This contract marks yet another key milestone in our commitment to invest and grow our business in Scotland, and we look forward to a long and productive relationship with Glasgow and other airports throughout the country.”

“The Rockwell Collins solution provides Glasgow Airport with a customized and cost-effective program that meets our current requirements while being flexible enough to easily adapt to our projected growth in passenger traffic,” said Graeme Frater, CUTE Club Chairman at Glasgow Airport.

ARINC Passenger Reconciliation System Live in Sao Paulo

July 9, 2014
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Passenger Reconciliation Systems ProvidersSao Paulo International Airport (GRU) is undergoing a big change to their passenger reconciliation system as Rockwell Collins implement its leading ARINC VeriPax system. Although the entire installation is in progress, the first phase of the project went live ahead of the 2014 World Cup tournament on June 12.

ARINC VeriPax reads boarding passes using automated security screening with 2D barcode scanners and checks passengers against flight information in real time. The system has streamlined the entire process of check-in and has already proved its worth with the attendance of elevated numbers of passengers for the World Cup tournament, speeding up the passenger screening process at security checkpoints.

“Hosting the 2014 World Cup has brought soccer fans from around the world to Brazil so we needed a solution that would provide our passengers with a better, faster check-in experience,” said chief information officer for GRU, Luiz Eduardo Ritzmann. “By automating the screening process, we believe that VeriPax has enabled us to improve GRU’s passenger flow by 15 to 20%.”

Although the ARINC VeriPax solution is utilised in some of the world’s busiest airports, and has been since 2009, GRU is the first airport in South America to use the bar-coded boarding pass gates and the VeriPax solution. The new security screening system is currently in use in the airport’s new terminal 3, but will soon go live in subsequent phases planned for terminals 1, 2 and 4.

“We’re proud to be playing a critical role in making GRU one of the most modern airports in the world in terms of passenger processing capabilities,” said staff vice president of airport systems, Information Management Services for Rockwell Collins, Michael Picco. ”This program marks yet another key milestone in our commitment to invest and grow in Brazil. We look forward to a long and productive relationship with GRU and other airports throughout the country.”

CUTE Passenger Processing Solution for Grantley Adams International Airport

June 12, 2014
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Find out more about CUTE Passenger Processing SolutionsRockwell Collins have today announced that Barbados’ Grantley Adams International Airport have selected the latest ARINC vMUSE Common Use Passenger Processing System for implementation.

In addition, the contract will involve the installation of ARINC SelfServ common use kiosk software, ARINC VeriPax passenger reconciliation system and will update local departure control systems and flight information displays.

“We’re pleased to extend and expand a partnership which dates back to 2004,” said Karen Walkes, director of engineering for GAIA Inc. “Rockwell Collins’ vMUSE system, as well as its other technologies, provides our airport with the most efficient ways to process passengers—and improve customer service—throughout our facilities.”

The airport are the first in the world to operate Rockwell Collins’ common use platform on wireless network alone and look forward to the implementation of vMUSE to bring new efficiencies and savings.

Self service passenger check-in and baggage handling systems are fast growing in popularity on a global scale as passengers continue to take more and more control of their journey. Enhancing passenger experience and streamlining operations from end-to-end is the solution for many airports and airlines to ground delays, while maintaining utmost security.

Cloud-Based Aviation Software for Noise Monitoring

February 18, 2014
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Web-Based Operations Solutions for AirportsA new partnership has been announced for the aviation industry of Casper and Cirrus Environment (UK) who will work together on the much-debated subject of noise monitoring.

The web-based noise management solution is an effective tool, combining automated analysis and reporting functionality to bring a supported noise management system to airports of all sizes. Portable, semi-permanent and permanent units can be used within the cloud-based network giving flexibility over a wide range of applications.

Cloud-based and web-based operations management solutions give access to permission-supported users across the industry in all sectors. This can bring effective and streamlined integration for operators; from airports operations to passenger processing and maintenance management on the ground and in the air. A growing number of aviation industry sectors are turning to web-based solutions as demands increase for cost-effectivity, sharing capabilities and communications speed and capacity.

Malaysia Airlines Cut Bag Claims Time in Half with iPad App

November 20, 2013
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Baggage Handling Systems in AirportsMalaysia airlines have announced that they have cut the average processing times for bag claims in half with the advent of a new application from SITA, the World Tracer tablet app.  The application gives airline agents the ability to check the status of a missing bag for passengers who are unfortunate enough o arrive without their luggage.

An airline agent armed with an iPad or tablet device can print a claim receipt for the passenger and can proactively manage the claim in just a few minutes, rather than the lengthy process that the passenger has to go through to locate a desk and fill out the forms.

Malaysia Airlines will trial the app at Kuala Lumpur International Airport for six months.

Automated baggage handling systems are gradually reducing instances of lost baggage, an annoying and deeply inconvenient occurrence for passengers.

The entire baggage handling process in airports is becoming more and more streamlined.  Many airport operations now incorporated self service bag drop facilities for multiple airlines and online check-in.

The aim is to reduce airport operational costs and greatly enhance passenger experience with a smooth check-in and no queuing.

ARINC vMUSE Solution Implemented at RAK

October 10, 2013
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vmuse solutionsARINC has announced the completion of its implementation of vMUSE Common Use Passenger Processing Solution at Ras Al Khaimah (RAK) International Airport in the United Arab Emirates.

Ras Al Khaimah, literally meaning ‘the top of the tent’ shares a border with Oman and its International Airport is seeing increasing numbers of passenger throughflow steadily each year.  The airport has been undergoing an expansion plan and ARINC’s technological solutions will help to bring the airport greater efficiency and will optimise capacity.

Chairman of RAK International Airport, H.H. Engr. Sheikh Salem Bin Sultan Al Qassimi, said: “We have continuously delivered on all of our promises for this year, including the current expansion phase which is already seeing the airport receive a steadily increasing number of passengers. We are confident that the ARINC systems will make us a hi-tech, efficient and integrated airport.  We are already pioneering several firsts and ARINC is the right partner who has embraced the concept of taking the airport out into the wider Ras Al Khaimah, the resorts, hotels and the city.”

ARINC vMUSE solutions bring virtualisation technology into the equation and provide multiple airline check-in facilities that do not require multiple check in desks.  The space saving benefits can be realised immediately in smaller airports, allowing for reduced operational costs, up-front capital expenditure and the near elimination of on-site infrastructure spending.

Ras Al Khaimah is now planning the next step in their expansion as they plan to offer remote check-in and self-service bag drop facilities.  ARINC’s technology will play an important part in the plan.

Heathrow Extends iMUSE Common Use System Contract with ARINC and Awards New

September 4, 2013
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ARINC Common Use System BenefitsARINC has announced that London Heathrow (LHR) has renewed it current iMUSE, common use system contract until March 2015 by the AOC.

LHR remains the world’s busiest international airport, with over 75 million passengers passing through each year and is known as the hub of the civil aviation world.

An additional contract has simultaneously been awarded to ARINC to install the industry leading common use system in LHR’s new Terminal 2, expected to open its doors in June 2014, to support 378 check-in desks and boarding gates.  ARINC will also continue with the maintenance and support for all the equipment.  The new terminal is expected to service 20 million passengers.

Arinc, who have been working with LHR since 1999 have built a strong relationship with the airport.  David P Wilding, Chair of Heathrow AOC’s Shared System Board said, “Terminal 2, which is scheduled to open its doors to the public in June 2014, has been meticulously designed around the needs of passengers – with particular emphasis on enabling them to get to and from their flights as quickly as possible.  ARINC’s iMUSE, by processing passengers faster and more efficiently through sharing airport infrastructure and resources, has a pivotal role to play in this objective which is fundamental to LHR’s undertaking to provide world-class customer service.”

ARINC are delighted to extend and expand their relationship with Heathrow, especially their involvement with the common use system for the new Terminal 2.  Tony Chapman, Executive Director of ARINC EMEA for Heathrow said, “We look forward to continuing to support the AOC’s efforts of providing the most efficient passenger processing systems possible.”

ARINC Award Recognises Service & Operational Excellence

July 31, 2013
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airline messagingARINC has been awarded the coveted ‘IT Service Provider of the Year’ at the Airport Business Partner Award ceremony in New Delhi recently.

The award, given by Indira Ghandi International Airport, demonstrates ARINC’s industry excellence in airline messaging with the use of their vMUSE platform for hugely successful common-use check in kiosks, passenger processing systems and baggage reconciliation system.

Mr Indana Prabhakara Rao, CEO of Delhi International Airport Limited (DIAL), the organizers of the event, congratulated ARINC on their achievement and said, “GMR-IGI Airport Awards are meant to recognize our business partners who deliver outstanding service.”

ARINC are delighted to receive the award and recognition of their products and services, of which they are immensely proud.  ARINC’s industry-leading innovations have paved the way for the aviation industry for more than 80 years and they continue to provide solutions that meet the growing needs of their customers from airline messaging to airport operations and passenger connectivity.

“ARINC counts some of the biggest airlines and airports in the world as its customers. This accolade by the largest airport in India and one of the largest worldwide is important as it signifies ARINC’s capability and commitment to delivering innovative and reliable end-to-end products and services with superior performance, quality and total customer satisfaction,” said Mr. Michael DiGeorge, ARINC Asia Pacific Managing Director, adding, “ARINC is also committed to growing its business in India, an important market for us, and this award affirms our steady and sustainable growth in the country.”

Japanese Airports to Implement ARINC vMUSE Solutions

July 23, 2013
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Naha Airport vMUSEAs the passenger pool at Okinawa and Kagoshima airports grows, the decision to implement ARINC’s vMUSE, common bag drop and check-in solutions will help to streamline airport operations.

Mr Michael DiGeorge, MD of ARINC Asia Pacific said, “Airports in the region are demanding a common-use solution that is scalable with their operations and allows them to take advantage of all the benefits afforded at larger sites while meeting budget requirements.  As the industry’s leading innovator, ARINC is providing this solution and remains committed to meeting the needs of airports of all sizes, as passenger traffic continues to grow and airlines increase the number of destinations to meet passenger demand.”

The innovative vMUSE solutions from ARINC will reduce costs by sharing airport resources with offsite servers than can be accessed from anywhere in the world, using any device.

Previous passenger processing systems revMusequire multiple check-in facilities that are airline specific.  The vMUSE platform allows the sharing of passenger information across multiple airlines from one desk, ensuring increased flexibility in airports with limited floor space.

The common bag drop solutions offer self-service check-in that can enhance passenger experience, increase operation productivity and, in essence revenue for the airports.

Photo credit: Hyougushi / Foter / CC BY-SA

Aegean Airlines choose AviNet Airport for Heathrow, Munich and Brussels.

May 14, 2013
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ARINC have announced that long-time customer Aegean Airlines, Greece’s largest full service airline, have chosen their AviNet Airport solution for three major European airports that the Airline operate from – London Heathrow (LHR), Munich Airport (MUC) and Brussels Airport (BRU).

Many airlines in the Europe Middle East African (EMEA) region choose ARINC, as they require ultra-reliability and cost-effectivity when it comes to high speed access to their Amadeus ALTEA Departure Control Sysytem (DCS).  ARINC’s AviNet Airport integrated network solution offers this level of reliability with the vMUSE platform.

The commercial benefits to AviNet Airport are realised by Aegean airlines and other airlines with the reduction of in-house resources needed for implementation of the services, as ARINC manage the ALTEA customer services, flight management and DCS network access.  The common-use, self service platform gives greater flexibility for passengers and the airports, speeding up passenger processing with seamless integration with the DCS.