Malaysia airlines have announced that they have cut the average processing times for bag claims in half with the advent of a new application from SITA, the World Tracer tablet app. The application gives airline agents the ability to check the status of a missing bag for passengers who are unfortunate enough o arrive without their luggage.
An airline agent armed with an iPad or tablet device can print a claim receipt for the passenger and can proactively manage the claim in just a few minutes, rather than the lengthy process that the passenger has to go through to locate a desk and fill out the forms.
Malaysia Airlines will trial the app at Kuala Lumpur International Airport for six months.
Automated baggage handling systems are gradually reducing instances of lost baggage, an annoying and deeply inconvenient occurrence for passengers.
The entire baggage handling process in airports is becoming more and more streamlined. Many airport operations now incorporated self service bag drop facilities for multiple airlines and online check-in.
The aim is to reduce airport operational costs and greatly enhance passenger experience with a smooth check-in and no queuing.