The Maldives Airports Company Ltd (MACL) has announced that Velana International Airport and Gan International Airport (GAN) are now using Rockwell Collins’ ARINC vMUSE passenger processing platform in a bid to improve passenger experience and airport security in the region.
Velana renewed its existing contract with the aviation industry giant, and GAN has signed a brand-new agreement for the provision of the efficient, cost-effective check-in solution.
ARINC vMUSE is increasing check-in speeds and simplifying the entire process at airports of all sizes around the world. With the Maldives’ tourism industry growing even more busy, there has never been a better time to improve critical airport processes, and the Rockwell Collins Common Use Passenger Processing System (CUPPS) has a proven track record across the board, offering airlines cost-sharing applications, options for off-site check-in and more.
The M.D. of MACL, Mr Adil Moosa, said ‘We have embarked on the biggest project in the history of Maldives to develop MLE. More than a billion-dollar (U.S.) investment was made to improve the airport infrastructure. Tourism is the largest industry in the Maldives so our airports, and the experience our passengers have, is incredibly important to our overall economy.’
Using Common Use airport innovations, airport operators can strengthen and consolidate infrastructure without making additional investments in this area. With web-based, proven platforms and robust system architecture, Rockwell Collins solutions offer access to next-generation technological solutions, using existing hardware, or off-the-shelf peripherals.
As airline passenger numbers continue to increase around the world, airports are making sound investments in apps to assist passengers with self-service and automated solutions to make the processes of check-in, security and baggage handling easier. Airports are realising that these investments are already paying off in increased passenger experience and in the increased efficiency for the airport operator.
Common-use check-in and bag drop desks have been operating in global airports successfully, and with an estimated 80% of passengers now checking-in online using smart devices and their desktops, the introduction of apps has further streamlined the entire process of checking-in. Airports are also able to provide additional travel information to passengers via these innovative applications, which is another way travellers are gaining even greater control of their journey, increasing passenger satisfaction significantly.
Large airport services providers, such as Rockwell Collins, deliver technological advancements that enable airport operators to achieve greater efficiency across the airport environment, with solutions such as automated check-in kiosks, bag drop facilities and more common-use applications that can be accessed directly from smart devices. The addition of ARINC ExpressDrop has given airports the opportunity to address off-site baggage handling, further adding to efficiency, and helping to reduce waiting and queueing times.
As air travel continues to increase by an average of 5% every year, self-service passenger processing innovations seem an obvious path for airport operators to take.
It has been announced that Abu Dhabi International is to upgrade the airport baggage handling system as a part of its initiative to expand passenger capacity.
A new baggage conveyor will be installed and infrastructure will be improved in order to handle an expected increase in passenger numbers over the next few years.
Siemens have been selected to install the new baggage handling system by the Abu Dhabi Airports commission and work is expected to be completed during the first quarter of 2016.
Other providers of airport baggage handling systems across the world look to the latest technology to expand airports capacity, including the latest self-service check-in and bag drop desks from Rockwell Collins.
Rockwell Collins’ new ARINC vMUSE mobile passenger processing platform will be launched by Lufthansa as they become the first airline to implement the technology.
This latest innovation in passenger processing promises to speed up the check-in process, which can be carried out by personnel on the ground using tablet devices, wherever they can get an internet signal and connection, even in the hotel foyer.
ARINC vMUSE mobile is based on an entirely mobile common-use passenger processing system (CUPPS) and is the first of its kind in the industry. Enabling cost-sharing and space-saving in the terminal, the solution paves the way for greater flexibility within the airport environment.
It has been announced that Orlando Sanford International Airport (SFB) are to replace their current airport technology with an upgrade to improve their operational efficiency using a common use platform.
The airport will use AirIT’s EASE (Extended Airline System Environment) to increase flexibility for their major operations, including passenger processing, flight information displays, airport database operation and airline resources with a shared option to allow leverage of airport network infrastructure.
These and other providers of common use airport management systems, such as Rockwell Collins’ ARINC, deliver the opportunity for airports across the world to integrate systems and give airlines greater flexibility in terms of cost-management and efficiency.
The Philippines plan to streamline the passenger processing system for their Mactan Cebu International Airport by implementing a range of Rockwell Collins’ ARINC airport solutions.
Among the upgrades will be the installation of ARINC VeriPax on the Gunnebo Security Group automated gates in a collaboration between the two companies. This will enhance security with an automatic validation of passenger flight details at check-in.
The airport already uses ARINC vMUSE common-use technology and self-service check-in kiosks.
Passengers flying with Asiana Airlines and Korean Air will now be able to utilise the benefits of a self-service bag drop system launched at South Korea’s Incheon International Airport.
The new technology will enable passengers to scan their boarding passes and attach their own baggage tags, eliminating queueing at traditional check-in desks. Baggage will then pass into the automated system for transfer to the aircraft after weighing, scanning and measuring.
The service, which is the first of its kind to be introduced to South Korea, will help to streamline the passenger processing system, saving time and costs with a reduced need for dedicated check-in desks. Incheon has deployed the system in partnership with SK Telecom, G-antech and Type22. Other global providers of bag drop technology include ARINC with their ExpressDrop solution.
North Carolina’s Charlotte Douglas International Airport (CLT) has selected a new platform to help streamline passenger processing, operational messaging and business systems as a part of their 2015 upgrade program, which will also include improvements to car parking and to the airport entrance and terminal expansion of more than 30,000 square feet.
Award-winning CLT aim to be the preferred airport and hub for airlines in the region and pride themselves on enhanced passenger experience. The new system will allow them to implement common-use technological solutions in a way that will increase operational flexibility throughout the airport environment, improving passenger experience and reducing costs.
CLT have selected AirIT’s Extended Airline System Environment (EASE) as their preferred platform, which is designed to be scalable to their requirements as they continue with their expansion program and increase passenger flow.
As worldwide airline traffic continues to increase, international airports need to create a virtualisation of operations in order to maintain efficiency throughout the entire passenger processing and ticketing environment. Ground delays result in higher expenditure and as queues increase and waiting times lengthen, passenger satisfaction is reduced.
The implementation of high-performance networks for airlines and airport operators is a growing necessity for international airports to ensure seamless access to airline Departure Control Systems. Using a common-use solution, such as Rockwell Collins’ ARINC AviNet Airport, allows for cost-sharing and terminal space-saving benefits.
Last week the Transportation Security Administration (TSA) offered a rare behind-the-scenes look at the journey luggage takes through the Philadelphia International Airport baggage handling system.
As one of the first airports to implement automated explosive-detection in 2003, following government mandate introduction of explosive-detection screening after the terrorist attacks of 9/11.
TSA spokesman, Michael McCarthy said, “Some people think the TSA opens and physically screens every single bag. That may have been the case immediately following 9/11, but not today.”
The automation of explosive-detection at Philadelphia International baggage handling system can mean that 1,000 bags every hour are screened – via an in-line system of conveyor belts and detection machinery.
The luggage embarks on a 15-minute journey through the airport baggage handling system and travels almost a quarter of a mile, almost never being handled by human hands. If cleared, via sophisticated CT scanning equipment, the luggage makes its way to the aircraft. If an alarm is activated, or if TSA wants a closer look, the bag is removed, opened and physically searched by a TSA officer at an inspection station.
Electronic screening and an automated baggage handling system can improve operational productivity at airports by streamlining a previously complicated, manual system. Not only does the system improve efficiency, but can also reduce physical injuries from lifting heavy baggage and reduce the possibility of damage to passenger baggage or instances of theft.
Rockwell Collins continue their successful promotion of their ARINC Common-Use, Self-Service platform this month with the announcement of a new agreement signed with Cardiff Airport (CIAL).
A fully managed solution will be provided, including hosted connectivity from the Slough-based data centre. CUSS kiosks can help to speed up and streamline the entire passenger processing system, delivering an enhanced passenger experience at the same time. The ability to provide cost-sharing applications for operating airlines, gives the airport greater flexibility and enables better use of expensive terminal space without the need for dedicated, airline-specific check-in desks.
CIAL worked with ARINC for many years, with the first installation of the iMUSE platform in 2003 and an upgrade to ARINC vMUSE Enterprise in 2011 and look forward to continuing the relationship with ARINC’s new owners, Rockwell Collins.