The way airline passengers are travelling in modern airports is changing thanks largely to the introduction of self-service kiosks and automated baggage handling systems in airports.
Soon airport queuing will be a thing of the past as Miami Airport experience this Thanksgiving with their new kiosks. The self-service check-in kiosks from SITA has reduced passenger processing times to less than two minutes.
The Director of Information Systems and Telecommunications at Miami Airport, Mr Maurice Jenkins said, “Our aim is to provide excellent service to our passengers. During the Thanksgiving holiday period, we are expecting more than 900,000 passengers to pass through MIA. SITA’s kiosks are reducing wait times and making arrival in Miami faster and easier for international passengers.”
Automated baggage handling systems work similarly, reducing waiting times with sensitive and reliable technological solutions that streamline the entire process while maintaining critical security measures essential for airline travel. Self-service kiosks for check-in and baggage drop off can be located outside the airport thus saving on valuable terminal space in addition to allowing efficient deployment of ground staff within the airport.