ARINC & Hong Kong International Airport Renew 5-year Passenger Processing and Bag Drop Contract

ARINC Inc will continue to provide Hong Kong International (HKIA) with a full suite of passenger processing and bag drop solutions for the next five years, it has recently been announced.  In addition, support and maintenance services will also be provided.

HKIA, voted the world’s best airport, have been using ARINC technology and solutions since 2008.  Their MUSE, common-use systems and bag drop solutions, including BagLink baggage messaging and fallback tag services have been successful in enhancing operational efficiency.  In addition to the contract renewal, a new agreement has been signed to provide maintenance services and round-the-clock technicians with ARINC Managed Services division (AMS).

“With HKIA being one of the largest engineering and architectural developments in the world, the passenger system deployed by ARINC has been one of the most complex, comprising more than 1,300 common-use workstations located in Terminals 1 and 2, and Skypier of the Airport. The deployment also includes two off-site Airport Express train stations in Hong Kong, and multiple Upstream Check-in facilities at ferry terminals and bus stations in China and Macau,” said Glen Oliveiro, Director of Aviation and Ground Systems Solutions, ARINC.

“Since our founding 84 years ago, ARINC has been a trusted partner to the world’s leading airports and airlines. The fact that HKIA, one of the world’s largest airports and a major gateway into Asia, trusts ARINC to undertake this project is a testament to our commitment to providing the best technology and solutions to satisfy our customers’ needs,” said Michael DiGeorge, Managing Director of ARINC in Asia Pacific. “Having had a presence in Asia Pacific through our regional HQ in Singapore since 2003, this partnership with HKIA is also strategic as it underlines ARINC’s dedication to this rapidly-growing region.”

“Established on the principles of Safety, Operational Efficiency, Customer Convenience and Environment, it is of utmost importance that HKIA, being one of the world’s busiest passenger airports, uses a stable and reliable common platform. ARINC has consistently delivered reliable performance and quality, leading to improved efficiency in passenger processing and operation productivity over the past five years,” said Andy Bien, Chief Information Officer, Airport Authority Hong Kong (AAHK).