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Tag Archives: passenger processing

Find Out More About Malaysia's Senai Airport Malaysian AirAsia has launched the first automated self-service baggage drop system in the country at Senai International Airport.

The system, which includes self-tagging, check-in and baggage drop, is fully automated and gives AirAsia passengers complete control of the check-in process, saving time and simplifying passenger processing for the airline.

Automated self-service check-in is revolutionising passenger experience all over the world, offering a streamlined experience for both passengers and airports. Airlines are able to manage costs more efficiently with a self-service system, as more passengers book and check-in online and arrive at the airport with pre-printed boarding passes. The system at Senai allows passengers to use the kiosks at the airport to print bag tags before using a handheld scanner to process both this and their boarding passes without any intervention from airline personnel.

Other providers of self-service kiosks, such as Rockwell Collins’ ARINC BagDrop system enables cost sharing amongst airlines with a multiple airline bag drop facility, removing the necessity for dedicated airline baggage drop points and saving valuable space within the terminal.

Advance Passenger Information (API) Solution from Rockwell Collins' ARINCAs Vietnam joins the fast-spreading enhancement in border security with the implementation of Advance Passenger Information (API) data transfer, the implementation of Rockwell Collins’ ARINC Border Management solution has already resulted in a 90% improvement of passenger processing times and 80% increase in the quality of information, which was previously handled manually.

The ARINC BMS has been implemented at all Vietnam’s international airports and provides system monitoring and analysis of API data, allowing the border authorities to screen vital passenger data before the aircraft lands, thus maximising efficient operations and increasing security. Currently 41 airlines are using the system, which is designed to flag passenger data that falls outside the pre-defined parameters.

The Government of the Socialist Republic of Vietnam issued Decree 27 in spring 2011 to request API data from passengers and crew of all airline traffic, both commercial and private, to come into line with IATA standards. According to IATA data, Vietnam’s passenger flow increased by 96% between 2008 and 2013, and this increase let to the investment in the new system implementation.

Baggage Handling Systems Technology Saves Airline Industry BillionsA recent report from SITA has highlighted that the rate of baggage mishandling has reduced by more than 60% on a global scale in the last eight years saving the sector an estimated $18 billion since 2007.

The sharp decline in mishandling is in spite of the increase in passenger numbers and the improvements are due to the rise in investment by airlines and airports across the world in enhanced baggage handling systems.

Over the past few years airport improvements to the passenger processing system, particularly in self-service bag drop and check-in technology has risen dramatically, and has been almost at the top of the priority list for spending.

Optimising the check-in process means reduced queues, increased passenger experience and a streamlining of airport systems.

The biggest baggage handling systems providers offer baggage self-tagging, multiple airline bag drop facilities and even off-site check-in capabilities. The days of two-hour pre check-in and long queues at peak times are behind many of the world’s major airports and passengers are noticing the difference.

Cost savings are clearly a huge benefit for airports and airlines, and open up the possibilities for more future investment.

Advanced Border Management Systems Technology ProvidersInterpol World 2015 in Singapore this week will see Gemalto demonstrate its latest next-generation Border Management Systems with automated eGates, electronic passports and visa monitoring capabilities.

Government and border agencies all over the world are looking to the latest technological advancements to increase border security, at all border checkpoints but not least in the airport environment. As traveller numbers steadily increase year-on-year, it is critical to maintain utmost security while streamlining the passenger processing system in order to keep ground delays to a minimum.

Self-service kiosks and biometric systems from providers such as Gemalto, SITA and Rockwell Collins are amongst the most popular with passengers, allowing them to take greater control of their travel experience and reducing queueing time.

Self-service and common-use systems provide airlines with an opportunity to share costs and reduce the time spent micro-managing the passenger check-in process, while airports regain valuable terminal space and personnel time, which can be better utilised to maximise operational productivity.

Streamlining Passegner Processing with Technology & SolutionsNorth Carolina’s Charlotte Douglas International Airport (CLT) has selected a new platform to help streamline passenger processing, operational messaging and business systems as a part of their 2015 upgrade program, which will also include improvements to car parking and to the airport entrance and terminal expansion of more than 30,000 square feet.

Award-winning CLT aim to be the preferred airport and hub for airlines in the region and pride themselves on enhanced passenger experience. The new system will allow them to implement common-use technological solutions in a way that will increase operational flexibility throughout the airport environment, improving passenger experience and reducing costs.

CLT have selected AirIT’s Extended Airline System Environment (EASE) as their preferred platform, which is designed to be scalable to their requirements as they continue with their expansion program and increase passenger flow.

As worldwide airline traffic continues to increase, international airports need to create a virtualisation of operations in order to maintain efficiency throughout the entire passenger processing and ticketing environment. Ground delays result in higher expenditure and as queues increase and waiting times lengthen, passenger satisfaction is reduced.

The implementation of high-performance networks for airlines and airport operators is a growing necessity for international airports to ensure seamless access to airline Departure Control Systems. Using a common-use solution, such as Rockwell Collins’ ARINC AviNet Airport, allows for cost-sharing and terminal space-saving benefits.

Using Technology to Provide Increased Airport SecurityAtkins Identity Management toolkit will be integrated with the ARINC vMUSE and VeriPax technologies from Rockwell Collins to produce a new suite of fully integrated and configurable airport identity management solutions, which will help to take automated passenger processing to another level, while maintaining critical airport security.

The combined technologies will capture passenger identities using biometrics, comparing the information with boarding passes and passport details, including finger print and facial recognition capabilities.

Nick Whitehead, head of strategic services in identity assurance at Atkins said, “Combining Rockwell Collins’ experience deploying CUPPS technology at airports worldwide with our proven capabilities in developing and implementing biometric applications has allowed us to create a fully integrated identity management solution for airports. Airports can use this service to validate a passenger’s identity, ensuring that the individual given the authority to fly is actually the one who boards the plane.”

The initial implementation of the technology will include highly configurable elements and standardised plug-ins to allow seamless identity management without making changes to an airline’s DCS.

Atkins is a leading global design, engineering and project management company with employees in the UK, Middle East, Europe, Asia Pacific and North America.

Improving Airport & Facility SecurityAcross the UAE, airports will be launching biometric screening systems in a project to upgrade the physical security with multimodal measures including eGates.

The project has been prompted, according to ministry officials, by ‘numerous security challenges in the region’ and as Dubai International airport in particular expects more than 80 million passengers during the coming year, the requirements for improved security measures are clear.

In addition to airport security, the plans are expected to include all the country’s borders, with the implementation of fingerprint, eye and facial scanning technology. eGates will strengthen security immediately and help with screening and tracking of passengers leaving and entering the country.

Across the world we see international airports making improvements to physical and biometric security – a result of increased threats from terror organisations all over the globe.

Providers of Bag Drop & Passenger Processing Solutions to Revolutionise the IndustryRockwell Collins are having a busy month this month with the unveiling of yet another new product. Developed to further streamline and enhance the passenger processing system in airports, ARINC vMUSE mobile enables ground handling and airline agents to use a tablet-based application to check-in passengers from anywhere in the airport.

The possibilities for the new passenger processing system are far-reaching, particularly for off-airport check-in, which is a sector of the industry that is fast growing in popularity for both passengers and airports. The flexibility offered to passengers, with off-airport bag drop points and now the ARINC vMUSE mobile system from Rockwell Collins is revolutionising the entire air travel experience; completely changing the traditional airport queue and waiting system that many passengers dread.

The industry is getting a good look at the new product this week at the Passenger Terminal Expo 2015, where demonstrations of the system’s capabilities are being carried out.

ARINC vMUSE mobile will allow each airline to access its own check-in application with the same security and reliability of traditional CUPPS, but without the additional technical resources, software configurations or installation time, thus reducing the costs, but giving the full CUPPS advantages.

Reducing Queues at Airports with Automated Border Control GatesGermany’s Tegel Airport in Berlin has installed a new automated border control system in the form of the latest eGates, which allows travellers entering Germany to use the EasyPASS border control system to expedite their journey through customs.

Using electronic automated border control is the answer to cutting queues as passenger traffic grows year-on-year. All over the world, airports are installing automated borders technology to improve passenger experience and reduce waiting times throughout the airport environment.

The Tegel Airport system requires the use of an electronic passport and allows German citizens to travel under a new German identity card for interior flights.

Security measure are also improved with automated authenticity checks and facial recognition software that compares a live image taken at the eGate to the image stored on the electronic passport chip. No personal data is stored during this process at these particular gates.

Passenger processing systems are changing and revolutionising the entire issue of border control within the airport environment.

Using API Providers for Secure Flight Passenger Data SharingA new proposal put to Brussels this week has sparked controversy once again with advocates of privacy in the EU. Following the Charlie Hebdo attacks in Paris and the Brussels Jewish Museum shootings last year, the European security services have stepped up measures to detect travellers joining or returning from war in Syria and Iraq and feel that sharing airline passenger data, via Passenger Name Records (PNR) or a system similar to that in place between Europe and the U.S. in the form of Advance Passenger Information (API) would be a step closer to helping to achieve their goal.

Access to personal information across the EU by the intelligence services remains in fierce debate, particularly in countries such as Germany, who were outraged over the accusations of mass surveillance by U.S. intelligence agencies after the attacks of 9/11.

Jan Albreicht, German member of the European Parliament said, “We need to deliver whatever is necessary and proportionate to get a higher level of security. But what you are proposing now, the proposal of blanket mass surveillance of citizens, is exactly the opposite of that. It’s not delivering that.”

Anti-terror measures have become a security priority for the EU and passenger data sharing is at the top of the list in terms of monitoring the movements of suspected high-risk travellers.

Timothy Kirkhope, British member of the European Parliament said, “We need now to make sure we have enough information to look at patterns of behaviour. That is the basis on which we can find criminals and find terrorists in order to protect our citizens. Stop things happening such as the atrocities in Paris recently.”