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Airline IT Trends Survey 2012 – Key facts and figures

August 30, 2012
Business Aviation News
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This week I wanted to share a few of the interesting facts and figures found of the executive summary of the Airline IT Trends Survey 2012.

Airlines are more guarded about their outlook for 2013, taking into account a significant economic downside risk. Almost half of the airlines surveyed are still expecting their absolute IT spend to rise. However, the percentage of airlines anticipating growth in IT spending has decreased over the last three years.

For a second consecutive year, mobile services for passengers tops the list of investment programs for airlines, with six out of ten planning major investments in the next three years.

Airlines are continuing to expand their ticket distribution through direct channels. Emerging sales channels such as mobile and social media will have a significant impact on future growth in direct sales.

In the past, selling on an airline’s website has been crucial to driving the transition to direct distribution. Although sales through airline websites will continue to see growth, selling via smart phones is set to become an almost equally important sales channel in the future.

Nine out of ten airlines are planning to sell tickets via mobile phones by 2015, establishing mobile as a mainstream distribution channel for airline tickets. Growing from zero just a few years ago, mobile phones as a distribution channel are expected to generate significant growth in years to come.

Kiosks will continue to play a significant role, with ¾ of airlines increasing the number of check-in kiosks. When it comes to new functionality, however, opinions are split. About half of the respondents do not plan to deploy kiosks for flight transfer or lost baggage reporting. Only 39% of airlines believe kiosks will remain one of the dominant channels to process passengers in the future, highlighting that mobile phones and websites are set to play a more important role for passenger operations in the long-term.

Nine out of ten airlines plan to engage with passengers through mobiles by 2015, and the adoption of new services provided on mobile phones is speeding up. Airlines believe that smart phones can support most, if not all, customer facing interactions including customer service, commerce, in-flight entertainment and passenger processing.

Evolving Self-Service Kiosks

July 4, 2012
Business Aviation News
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Evolving Self-Service Kiosks

Evolving Self-Service Kiosks

In June Airport Business Magazine featured the evolution of the kiosk. As passengers come to expect technologies to make their check in process simpler companies such as ARINC have reacted to the demand to offer ever increasingly advanced solutions.Common-use self-service (CUSS) kiosks are now extensively used across Europe, but now we are seeing the next generation – kiosks that allow passengers to check-in, select their seat, print boarding passes, and print out their own baggage tags.

ARINC provides cost effective solutions for private and commercial airlines to improve efficiency and security.

In recent years common-use technology that enables multiple airlines to share computer systems at airport check-in desks and boarding gates has become well established. The next decade will see many airports and airlines moving away from PC-based applications to those hosted in cloud computing environments. The advantages of hosted services include not only lower capital outlay and greater efficiency, but also a reduction in power consumption, space requirements and IT airport costs.

ARINC will continue to exploit the benefits of common-use technology by designing new systems to meet the ever-changing demands of the industry. At the same time, the company provides a comprehensive service to enhance customers’ legacy solutions, ensuring they are CUPPS (Common-use Passenger Processing System) compliant and certified.

It is all part of the service at ARINC, which has significant experience in delivering reliable, versatile and innovative solutions to improve all airport operations, from baggage management and passenger reconciliation to terminal optimisation and automated turnaround activity.

ARINC Contract Renewed by Tan Son Nhat International Airport

May 24, 2012
Business Aviation News
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This month we heard that Tan Son Nhat International Airport has asked ARINC to continue their contract to provide maintenance and support services for its passenger processing systems. Multiple products are in place there including the common use system, which processes passengers faster and more efficiently by sharing airport infrastructure and resources

“We are very pleased to renew our maintenance contract with ARINC,” said Mr. Tran Van Thang, Deputy General Director of the former SAC. “They have provided us with an exceptional level of support, and our customers, including the airlines and ground handling companies have given us very positive feedback on system performance.”

ARINC offers a multitude of multi user system environment solutions for passenger processing at airports.  vMUSE Enterprise, the latest version of ARINC’s well-known MUSE® (Multi-User System Environment) common use platform, combines the security and reliability of vMUSE with advanced virtualisation technology to provide seamless, multi-airline check-in without having to install and manage on-site servers and platform software.

For more information please visit: www.vmuse-enterprise.com

Virtual airport common use systems

Virtual airport common use systems

Poland’s Gdansk Lech Walesa Airport Prepares for EURO 2012 Crowds

April 23, 2012
Business Aviation News
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Tens of thousands of football fans will be arriving this arriving in Poland this summer to attend the EURO 2012TM tournament matches. The Gdansk Lech Walesa Airport has recently more than doubled its passenger capacity by increasing airside infrastructure and adding a second passenger terminal

The sharp increase in passenger numbers expected has led the airport to chose vMUSE Enterprise hosted technology from ARINC Incorporated as its common-use passenger check-in and departure solution.

ARINC say “Unlike common-use systems that require costly IT hardware on site, ARINC’s vMUSE Enterprise solution delivers passenger processing as an Internet service. The check-in and departure functions use inexpensive “thin client” terminals in conjunction with an Internet connection.”

Because the data processing for vMUSE Enterprise occurs at an off-site data centre managed by ARINC, there is no need for the costly servers, core rooms, and computer workstations typical with other common-use systems. The need for on-site server maintenance, back-ups, and health checks is also eliminated. Airports can lower their IT capital and support costs while enjoying advanced common-use passenger services with improved overall system reliability and security.

As an added benefit, vMUSE Enterprise greatly reduces power consumption compared with conventional server-based core systems, enabling airports to lower their carbon footprint.

Along with Warsaw, Poznan, and Wroclaw, Gdansk is one of Poland’s four Host Cities with venues for the UEFA (Union of European Football Associations) EURO 2012 matches. With the opening of Terminal 2, Gdansk Lech Walesa Airport will serve 5.0 million passengers a year. In addition to facility improvements for EURO 2012, the airport will enact a special management plan to ensure efficient and friendly service for the volume of fan traffic expected from all over Europe.

Canada’s First Common-Use Passenger Processing System Implemented

March 21, 2012
Business Aviation News
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Ultra Electronics, Airport Systems this month announced it has completed implementation of Canada’s first Common-Use Passenger Processing System (CUPPS) at St. John’s International Airport, Canada.

Common-Use Passenger Processing System

Common-Use Passenger Processing System

The deployment of a fully virtualized client/server solution will provide a variety of efficiencies and advantages including lower energy costs, improved maintenance and less dependency on traditional PC’s.St. John’s International Airport is experiencing rapid growth as passenger traffic has doubled since the airport was privatized in 1998; a rate that is double the national average in Canada.

Common-Use Passenger Processing Systems are offered by a range of suppliers. ARINC, one such supplier, says “the cost savings of running multiple workstation operating systems on servers in the cloud versus traditional, on-site servers range between 50% and 70%”.

The ARINC product, vMUSE, is said to allow users to realize space savings, power savings, and reduced up-front capital costs as well as lower operation and maintenance costs due to the near elimination of on-site infrastructure. Despite the savings in cost, vMUSE Enterprise delivers the same common-use capabilities as full-size, server-based terminal installations of CUTE systems.

For more information please visit: www.vmuse-enterprise.com

London Gatwick Airport Turns to ARINC to Enhance Check-In Kiosk Operations

February 23, 2012
Business Aviation News
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vMUSE Multi-Airline Check-in

vMUSE Multi-Airline Check-in

Last month we heard that ARINC Incorporated has taken over the support and maintenance of 48 Common-Use Self-Service (CUSS) kiosks used by international airlines at London Gatwick Airport.

ARINC was contracted for the work in late 2010 after Gatwick Airport requested a proposal for support services for their existing kiosk estate. ARINC’s offer included a new software platform to improve operation of the kiosks, and a full maintenance and support package to ensure on-going operational effectiveness.

ARINC fast-tracked the installation. Beginning in late 2010 it took over the existing kiosk hardware and installed new IBM CUSS platform software to manage the kiosks and their associated airline applications. The project was finished in just 12 weeks.

More recently, ARINC has installed and now supports an additional 30 new IBM “N series” kiosks within Gatwick’s North Terminal.

“Automated passenger processing solutions are more critical than ever for airports today,” stated Andy Hubbard, ARINC EMEA Managing Director. “Efficiently managing the diverse passenger profile of today’s travellers is key to an airport’s success, and a cost-effective and reliable CUSS system is a vital part of the solution. We are delighted to be given the opportunity to assist Gatwick Airport in delivering on their vision of streamlined passenger handling.”

ARINC has become the industry leader in this area of passenger processing, and with IBM has installed 60% of the CUSS kiosks at airports worldwide. ARINC also supports other CUSS kiosk installations at a number of UK airports. “IBM has worked with a large number of airlines and airports around the world for many years and is dedicated to developing smarter ways to make airport operations more efficient and cost-effective,” said Stephen Luurtsema, Associate Partner, IBM GBS Travel & Transportation.

For business aviation customers ARINC offers vMUSE. vMUSE offers secure connections into the cloud with its elasticity of resources and promise of even greater savings through the use of a vast centralised computing infrastructure that can be easily accessed via the internet. This is, in effect, “pay-as-you-go” computing that reduces capital expenditure, minimises management overheads and gives immediate access – with nearly infinite capacity – to a broad range of applications.

Working within the ARINC private cloud, vMUSE Enterprise puts the power of common use systems within reach of airports and airlines whose passenger volumes may be too small to justify the investment in traditional CUTE (Common Use Terminal Equipment) infrastructure.

For more information please visit the vMUSE website.

ARINC vMUSE at Berlin Brandenburg Airport

February 4, 2012
Business Aviation News
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ARINC vMUSE Airport Common Use Systems

ARINC vMUSE Airport Common Use Systems

 

This week we wanted to look at the ARINC vMUSE product. We heard in January that ARINC won a contract with Bradenburg contract in Berlin to supply and install the passenger check-in and departure systems for 31 airlines and handling agents, with capacity for 27 million passengers each year, with room for further expansion.
ARINC will install its common use passenger processing system (CUPPS) – vMUSE ¬– as well as its BagLink baggage information distribution system. vMUSE includes self-service kiosks and baggage drops.
 
54 workstations have already been implemented on a live test environment, the hardware installation is expected to be completed in February, and at full operation ARINC will have rolled out vMUSE on 153 workstations for check-in and back office desks, and on 188 boarding gate workstations.
ARINC have also installed its AviNet Airport service at the gateway, allowing for airlines to connect to the host systems immediately.
vMUSE Enterprise, the latest version of ARINC’s well-known MUSE® (Multi-User System Environment) common use platform, combines the security and reliability of vMUSE with advanced virtualisation technology to provide seamless, multi-airline check-in without having to install and manage on-site servers and platform software. This puts the power of common use systems within reach of airports and airlines whose passenger volumes may be too small to justify the investment in traditional CUTE (Common Use Terminal Equipment) infrastructure.

For more information please visit vmuse-enterprise.com.