Passengers flying internationally from airports all over Australia and New Zealand, today faced hours of delays after a global passenger processing system experienced a failure.
In some of Australia’s biggest airports, personnel had to perform passenger check-in manually for three hours before the system came back online.
The Advance Passenger Processing System, known as APP, handles mandatory reporting of passenger data for all international flights, according to Australia’s Dept. of Immigration and Border Protection.
Similar systems are in use in other global regions, such as the U.S.’s Advance Passenger Information System, also widely in use in Europe, according to provider.
The systems are designed to meet mandatory regulations for the secure collection, storage and electronic transfer of international passenger information. Such information is sent in advance of flight departure to government and border agencies for security screening.
It has been confirmed that all systems were back up and running after three hours of outage, and appears to have been a global issue.