Passenger Service System Change for Virgin & Delta Airlines

In a bid to improve passenger services, Virgin Atlantic has announced that, with Delta Airlines, it will be replacing current ticketing, passenger reservations and departure control system functions with AIR4.

In order to focus upon customer services, Virgin Atlantic and Delta Airlines will also use Air4 to enhance web-based check-in with self-service capabilities, optimised for mobile use.

Using passenger service systems with integrated access to airline DCS can help to streamline airport operations and minimise delays for both airlines and passengers, particularly during peak flow times. Other integrated systems in use in the airport environment include solutions for weather data management, aircraft datalink and flight planning using business-to-business communications.