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Tag Archives: on board internet

In Focus: Next generation passenger connectivity from ARINC

September 3, 2012
Business Aviation News
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ARINC Cabin ConnectToday we are focusing on the brilliant facility of the Cabin Connect Suite offered from ARINC for both passengers and air crew. Cabin Connect has next generation connectivity and enhanced bandwidth provided by a partnership between ARINC and SwiftBroadband.

SwiftBroadband is one of the best, maximum cost effective, global, packet switched satellite communications networks available today. With a combined aviation experience of over 100 years airlines can make the most of the technical expertise of two industry leaders, ARINC and Inmarsat SwiftBroadband.

With ARINC’s Cabin Connect Solution passengers can surf the internet using their own electronic devices which can promote passenger loyalty to your services. In turn Cabin Crew can become more efficient by offering a better level of customer service by using ARINC’s AirCrew Connect. For those key passengers, Cabin crew can now act as a concierge service.  They would be able to remedy customer service issues straight away by having a direct link back to the head office, or ground team whilst in flight and experience an increase in operational the efficiencies.

For additional information please visit: cabinconnect.aero

Airline IT Trends Survey 2012 – Key facts and figures

August 30, 2012
Business Aviation News
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This week I wanted to share a few of the interesting facts and figures found of the executive summary of the Airline IT Trends Survey 2012.

Airlines are more guarded about their outlook for 2013, taking into account a significant economic downside risk. Almost half of the airlines surveyed are still expecting their absolute IT spend to rise. However, the percentage of airlines anticipating growth in IT spending has decreased over the last three years.

For a second consecutive year, mobile services for passengers tops the list of investment programs for airlines, with six out of ten planning major investments in the next three years.

Airlines are continuing to expand their ticket distribution through direct channels. Emerging sales channels such as mobile and social media will have a significant impact on future growth in direct sales.

In the past, selling on an airline’s website has been crucial to driving the transition to direct distribution. Although sales through airline websites will continue to see growth, selling via smart phones is set to become an almost equally important sales channel in the future.

Nine out of ten airlines are planning to sell tickets via mobile phones by 2015, establishing mobile as a mainstream distribution channel for airline tickets. Growing from zero just a few years ago, mobile phones as a distribution channel are expected to generate significant growth in years to come.

Kiosks will continue to play a significant role, with ¾ of airlines increasing the number of check-in kiosks. When it comes to new functionality, however, opinions are split. About half of the respondents do not plan to deploy kiosks for flight transfer or lost baggage reporting. Only 39% of airlines believe kiosks will remain one of the dominant channels to process passengers in the future, highlighting that mobile phones and websites are set to play a more important role for passenger operations in the long-term.

Nine out of ten airlines plan to engage with passengers through mobiles by 2015, and the adoption of new services provided on mobile phones is speeding up. Airlines believe that smart phones can support most, if not all, customer facing interactions including customer service, commerce, in-flight entertainment and passenger processing.

Realise the potential of next generation passenger connectivity

August 30, 2012
Business Aviation News
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ARINC are offering airlines the next generation of passenger connectivity and personal electronic device support with their product Cabin Connect.

ARINC work in partnership with Inmarsat’s SwiftBroadband solution to deliver enhanced bandwidth so that airline passengers can now surf the internet, send and receive email, and use universal messaging all through their own portable electronic device, be that laptop, tablet computer e.g. iPad or Playbook, smart phone or portable gaming devices.

ARINC Cabin Connect SwiftBroadband

ARINC Cabin Connect SwiftBroadband

Alongside this ARINC offer AirCrew connect, a solution offering cabin crew connectivity to allow crew to become more efficient and offer a better level of customer service to passengers inflight. Cabin crew can now act as a concierge service for those important passengers, can collect real time CRM data as well as active fault finding and reporting. Anything that can be done on paper can now be logged and sent while inflight, allowing airlines to enjoy increased operational efficiencies.

Thanks to AirCrew Connect it is also possible to do real time fault finding, providing increased efficiencies as any issues with the IFE or onboard systems can either be remedied in flight (dependent upon the airline’s IFE hardware provider) or engineers can be booked to be waiting on stand for the aircraft to arrive at its destination, thus decreasing the amount of downtime the airframe requires.

Supporting various commercial models, ARINC can work with airlines to find the best unique solution to offer to your passengers and crew, creating differentiation and increased value that can help to promote passenger loyalty.

To find out more about the service please visit the ARINC Cabin Connect website.

Airlines Need to Invest in Passenger Communications

August 21, 2012
Business Aviation News
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It was recently reported that only a quarter of passengers satisfied with on-board wifi services. A study from FlightView found that despite the increase in uptake of services by airlines just 28% of passengers were satisfied with their service.

So how can airlines offer a better service to their passengers?

ARINC Direct offers a series of solutions for business aviation owners and operators with this very problem in mind. With ARINC in-flight broadband you can deliver solutions to promote passenger loyalty. Integrated satellite services allow you to offer your passengers easy-to-use products based on Inmarsat or Iridium satellite communications services, allowing passengers to stay connected.

ARINC Direct’s Satellite Services offer reliable, cost-effective, voice and data services for your aircraft whenever and wherever you may fly.

Passenger Communications - Satellite Communications

Passenger Communications – Satellite Communications

For voice communications the ARINC business aviation services keep passengers connected with the ability to make calls, send and receive faxes, and stay online anywhere in the world.For the full range of passenger communications services offered by ARINC direct please visit the ARINC Direct Flight Support site.