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Tag Archives: baggage handling

Easy Jet Replaces Check In With Bag Drop Desks

March 25, 2013
Business Aviation News
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Bag Drop Desks

Bag Drop Desks

Since the announcement from EasyJet of the imminent closure of their check-in desks, replacing them, instead with bag drop desks, the face of airline travel is set to change.

More than 80% of airline passengers now choose to check-in online and can do so from 30 days before departure to 2 hours before the flight, printing their boarding passes at home.

This innovation spells the end of the ritual of the queue at check-in desks at airports around the world, ultimately reducing airport congestion and speeding up the entire process of check-in, with the potential of increasing operational efficiency and productivity for airlines.

Bag drop desks do not have to be airline-specific.  ARINC have developed ExpressDrop desks, for use by passengers who have checked in online, travelling with various airlines, providing a single drop-off point to simplify, expedite and offer passengers an enhanced experience with greater control.

The idea is not a new one, by any means.  Ryanair closed their airport check-in desks in 2009, but does charge passengers inordinate fees if they forget to check-in online.

Another advantage to the introduction of ExpressDrop or other bag drop desks, is that waiting times are reduced.  This will produce great sighs of relief for travellers, who may arrive at the gate as late as 30 minutes before departure.

Hitch with Baggage Handling?

January 11, 2013
Business Aviation News
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Chaos at Hazrat Shahjalal Airport in Dhaka was observed after a seven hour strike largely by ground handlers which led to approximately 3,000 passengers experiencing untold suffering. Civil Aviation Minister Faruk Khan warmed that if the ground handler failed in its responsibilities then the government would have no other option but to replace it.

Ground handling involves providing cabin services, catering, ramp services and passenger services. In Hazrat Shahjalal, Biman is the handling agent specifically for baggage handling and continually shows poor performance

At Dhaka baggage is brought to the delivery carousel from the arriving aircrafts in wheeled containers and unloaded by hand at the carousel point.  Most of the time baggage arrives and is ready to be picked up to an hour or more. If two or three wide-bodied aircrafts lands one after the other, it could be total pandemonium. In several other international airports procedures are such that a passenger could be eligible for compensation if their baggage takes more than 20 minutes to arrive at the baggage carousel.

The government is reported to be switching to an automated baggage handling system. It is trying to introduce a computerised Baggage Reconciliation system which will reduce mishandling of luggage. Sophisticated machines designed for baggage handling, including loading and unloading, will be introduced. This measure is expected to reduce loss or damage and will speed up dispatch and receipt of baggage..

Next Generation Self-service Bag Drop

October 25, 2012
Business Aviation News
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Amsterdam Airport Schiphol provides one of Europe’s best reference sites for self-service bag drop and 12 units are in place in Departure Hall 2.

ICM Airport Technics has supplied its self-service baggage drop system to Qantas as part of the airline’s Next Generation Check-In programme.

ICM Airport Technics has supplied its self-service baggage drop system to Qantas as part of the airline’s Next Generation Check-In programme.

Amsterdam Airport Schiphol provides one of Europe’s best reference sites for self-service bag drop and this year, 6 new self-service bag drop systems were introduced in Departure Hall 2, taking the total number to 12. Among the latest airports to announce an intention to implement such systems is Bologna Airport, which is expected to complete the installation of 14 units by mid-2013. Aéroports de Paris has also successfully installed a system at Paris-Orly and will soon be extended to Paris-Charles de Gaulle.

The benefits of allowing passengers to take charge of the check-in and bag drop process themselves are clear. For the airline it means fewer agents are needed, passenger processing is faster and congestion around check-in desks is reduced. For the airport, it enhances the check-in capacity, reduces operational costs and allows for the optimisation of existing space. Airports and airlines need to decide whether to implement a one- or two-step solution. The first option allows the process of printing and attaching bag tags and depositing the bag into the system, completed in a single transaction. The second requires the passenger to print their bag tags at a self-service kiosk, before depositing their bag at a separate location.

As Vaessen explained, the implementation at Amsterdam Airport Schiphol makes use of the one-step process. “There were two main reasons for using one-step. The first was our home check-in passengers. More than 50% of our passengers check-in at home, so we didn’t want all of these to still have to go to a kiosk when they arrive at the airport and we simply wouldn’t have enough room for all of the kiosks. The one-step or two-step process depends very much on the infrastructure of the airport.”

The implementation by Qantas, ICM Airport Technics’ two-step solution is now operated across 8 airport terminals in Australia and London Heathrow a total of 84 units. Duncan Watson, Qantas Head of Global Marketing Operations uses the two-step process, explained that the process “maximises the available real estate for the airport departures concourse”. He added: “The two-stage process results in significant savings in both expenditure and footprint. It is better for the passenger to spend two minutes in Area A and subsequently 30 seconds in Area B, compared to two-and-a-half minutes in a single stage process.”

One product available for self service check-in is ARINC’s ExpressDropTM, the world’s first common bag drop application for passengers who have already checked in on the Web, at a self-service kiosk or on their mobile phone. For more details please visit the ARINC ExpressDropTMsite.