Integrated Passenger Processing & Baggage Systems for Indian Airports

The Airports Authority of India (AAI) has announced that 25 airports across the country can now handle their 50 million passengers more efficiently and easily with the installation of new integrated passenger processing and baggage handling systems.

In a collaboration with SITA, the AAI have deployed common-use, self-service solutions as a part of a considerable program for modernisation of the airports across India. The baggage systems will be installed in 38 airports and it is hoped that they will reduce baggage mishandling by 10-20%.

“Our airport modernization program is designed to provide better service both for passengers and airlines alike as air travel in India continues to grow,” said Mr. Sudhir Raheja, Chairman of the Airports Authority of India. “With passenger numbers expected to reach 450 million by 2020, we need to ensure we are operating as efficiently as possible. SITA’s baggage systems, common use technology, and self-service check in kiosks are flexible, convenient and will help establish a firm foundation for future growth”.

The baggage reconciliation systems will be integrated into the AAI airports over the next seven years and will utilise the latest technology for CUPPS, CUSS and CUTE systems.