Major Overhaul of Gatwick’s Vintage Technology Planned to Improve Communications Infrastructure

The communications infrastructure of Gatwick Airport is set for a major overhaul to replace vintage 1950’s technology for the latest cloud-based communications services.

Gatwick is the UK’s second largest airport serving an ever-increasing passenger list of 34.2 million every year.  The project will vastly improve passenger services in addition to 2,500 airport end-users and commercial customers, while reducing costs as staff will be given access through any device.

A five-year contract to upgrade and revamp the communications infrastructure will be carried out by Xchanging, with support from Cisco and Fujitsu.

The aim is to understand the communications infrastructure with a heavy focus upon making Gatwick a key contender, not just for the UK, but for Europe as a key choice.

Michael Ibbitson, CIO of Gatwick airport said, “ By adopting this new approach, we will be transforming the way our staff operates – video conferencing with each other, for instance and working from home effectively during snow days.  This slicker operation will have a significant impact on passenger experience which is what we are always striving to improve.”

The project began earlier this autumn and has a hosted voice and collaboration service.

It is critical for communications infrastructure to understand the messaging needs of an airport and operations to ensure maximum benefits and operational productivity.  Consultancy providers are worth their weight in this respect.