In London, ARINC Direct as part of the company’s overall briefing gave a rundown on 2011 operations. The business aviation part of the business has started to realise some benefits from their previous investments in 2011, especially in advances with flight planning solutions and even exceeding them in terms of integration and customer support.
ARINC Direct has seen the number of aircraft it supports grow by 30% in the EMEA region, with most growth coming from the Middle East, Russia and Europe. In Europe ARINC has made significant gains in Italy, where it has recently signed two larger business aircraft operators.
The company is expanding its customer support structure with support now in India, which covers the Middle East and they are looking at setting up support in China.
“By listening to our customers we are able to manage a community of experience to deliver progressive and innovative solutions as well as core communication services,” says James Hardie, senior business manager, ARINC Direct EMEA.
ARINC have continued to develop apps for the iPAD, which was launched just before last year’s NBAA. The main new feature was the integration of FlightRisk, which enables clients to report on safety matters at airports to the worldwide ARINC Direct community. More apps are being added over the next few months.
“We are seeing a plethora of flight-deck applications enter the market on the back of the iPad and other tablets and we are duly delivering more up to date information, automatically to our own App, whenever it is connected. This has enabled information that was previously only available via aircraft avionics to be available on board from a live feed over Swift Broadband. Things like live weather radar and other data, coupled with mapping functionality easily enable pilots to re-route their aircraft or make other operational decisions. The easy availability of bandwidth and point to point connectivity is already starting to have an impact in areas like engine health monitoring, and Flight Operations Quality Assurance (FOQA) data delivery,” adds Hardie.
Currently ARINC Direct has around 2,500 business jets and business turboprop aircraft as clients worldwide. ARINC Direct will be attending EBACE in Switzerland.
For more information on business jet flight support services please visit www.business-flight-support.com.