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Automated Immigration | Airports NewsInteresting reading this week from Rockwell Collins, as we reviewed an article about how baggage systems must keep up with the latest advancements in automated immigration systems.

Rockwell Collins’ Tony Chapman spoke about some of the challenges faced by airport operators with the enhanced performance of systems such as the US’ Automated Passport Control, ‘APC allows travellers to use self-service kiosks to speed the immigration process,’ he said. ‘For airports, driving the pre-clearance process to other countries eliminates immigration queues on arrival to the U.S., as passengers have gone through the process before landing.

This means that baggage handling systems must be able to keep up with the latest expedited clearance solutions, or risk severe ground delays and queues as passengers wait for their luggage.

This challenge is added to an already-growing pile of challenges airport operators are facing. With strict regulations across the entire operational environment, airports already have to maintain compliance, meet bottom-line budgets and increase passenger experience.

The introduction of automated baggage handling solutions is aiming to create a seamless passenger journey through the airport environment, and Rockwell Collins do know what they are talking about.

Read the full article here to find out more.

Hamburg Airport Launch Self Bag Drop Kiosks | Airports NewsPassengers flying out of Germany’s Hamburg Airport with KLM, Air France and easyJet, will now be able to enjoy an enhanced travel experience with the introduction of ten Self Bag Drop kiosks, unveiled officially for use last week.

The Director of Aviation at the airport, Johannes Scharnberg, notes that the kiosks, provided by a German supplier, have already been a success and said, ‘Already after just a short period of operation, we can see that our passengers are not having any problems with the new equipment.  And we are very happy with the system’s stability. Many of our passengers have already discovered the benefits of the kiosks for themselves and given us very positive feedback.’

Self service applications are growing in popularity for airports of all sizes around the world, increasing efficiency, improving passenger experience and moving towards a seamless airport passenger processing system.

The Self Bag Drop kiosks will eventually serve more airlines, with common-use technology and the added benefits of cost-sharing. Airport operators can also optimise resource management within the entire airport environment using self-service applications.

More than 80% of airport check-ins now happen away from the traditional terminal counter, as more and more passengers use the online check-in facility offered by most airlines. Travellers are gaining greater control of their journey and can arrive later at the airport terminal than ever before. The use of Self Bag Drop means that passengers can simply arrive with a pre-printed boarding pass, which can be scanned and used within the kiosks to produce a baggage tag that the passenger can attach themselves and send the baggage through for security screening and automated transfer to the aircraft.

Rockwell Collins’ ARINC Self Bag Drop solution – ARINC SelfDrop – can process tagged bags in as little as 10 seconds, making a clear case for enhanced efficiency and promising to transform airport terminals on a truly global scale.

Self Service Bag Drop Trials Bristol Airport | Airports NewsPassengers flying with easyJet from Bristol Airport at the moment, are enjoying the new self-service bag drop kiosks on trial for the summer.

Twelve kiosks and four bag drop stations have been installed during the last month at the easyJet area of the airport, with airport personnel on hand to give assistance during the trial.

Phil Holder, Bristol Airport’s Head of Operations Support, is pleased to see that the trial is already making positive inroads into increasing efficiency and said, ‘The trial is already speeding up the process for passengers and the initial feedback has been very positive. We are always looking for ways to improve the passenger experience and this trial is an example of how the latest technology can enhance the airport journey.

The kiosks have been supplied by Rockwell Collins’ ARINC airports, and form a part of an initiative to improve passenger experience and increase efficiency within the airport. Passengers will scan their boarding passes to initiate baggage weigh facilities, before attaching printed bag tags, and proceeding to the bag drop desks.

EasyJet’s UK Country Manager, Ali Gayward said, ‘We recognise that our customers’ airport experience is a hugely important part of their overall journey and so we are delighted to be part of Bristol Airport’s self-service bag drop trial. As we approach the summer, our busiest time of the year, we want our customers to have a seamless journey through the airport, enabling their summer holidays to get off to the best of starts.

Paul Hickox, Head of Airport Systems Sales at Rockwell Collins recognises that airport experience for passengers is high on the list of requirements for a growing number of airports, regardless of size. He said, ‘There is no ‘one-size fits all’ bag-drop solution because different airlines have different passenger processing models. We were able to create the best solution for Bristol Airport because of our deep understanding of airports and bag drop technology. We look forward to seeing the new self-bag drop solution from Rockwell Collins have a positive impact for passengers as it has done in all other deployments in recent months.’

Bristol Airport passengers travelling with easyJet this summer will be greeted at the arrivals area by members of staff, who will first verify travellers with airline lists, before guiding them to the new self-bag drop kiosks.

border-controlPassengers travelling with Ryanair from Bologna Airport this year will see streamlined check-in with the introduction of a self-bag drop solution.

All over the world, airports are recognising the benefits of infrastructure investment in the form of increased check-in speeds, greater passenger experience and better efficiency across the entire passenger processing environment with self-service solutions.

Bologna Guglielmo Marconi Airport understands that ‘passengers value the convenience of self-service technology from a customer experience point of view,’ and says that the self-bag drop implementation is the latest in a ‘series of options [it] has been developing recently.’

Italy’s Bologna Guglielmo Marconi Airport is the fastest-growing in the country, on average receiving growth at twice the rate of the other busiest of its airports.

Providers of self-service innovations, such as Rockwell Collins’ ARINC Airports, aim to deliver the greatest enhancements to passenger experience, and bring efficiency to streamline baggage handling. Self-bag drop solutions such as the introduction of the self-service kiosk are further enhanced by Common-Use solutions, which can be quickly integrated into the DCS of multiple airlines, thus offering airports of all sizes the opportunity to make additional, greater use of airport resources.

Find out more about self-bag drop, or watch the video for a demonstration of self-service baggage handling.