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Self Service Bag Drop Trials Bristol Airport | Airports NewsPassengers flying with easyJet from Bristol Airport at the moment, are enjoying the new self-service bag drop kiosks on trial for the summer.

Twelve kiosks and four bag drop stations have been installed during the last month at the easyJet area of the airport, with airport personnel on hand to give assistance during the trial.

Phil Holder, Bristol Airport’s Head of Operations Support, is pleased to see that the trial is already making positive inroads into increasing efficiency and said, ‘The trial is already speeding up the process for passengers and the initial feedback has been very positive. We are always looking for ways to improve the passenger experience and this trial is an example of how the latest technology can enhance the airport journey.

The kiosks have been supplied by Rockwell Collins’ ARINC airports, and form a part of an initiative to improve passenger experience and increase efficiency within the airport. Passengers will scan their boarding passes to initiate baggage weigh facilities, before attaching printed bag tags, and proceeding to the bag drop desks.

EasyJet’s UK Country Manager, Ali Gayward said, ‘We recognise that our customers’ airport experience is a hugely important part of their overall journey and so we are delighted to be part of Bristol Airport’s self-service bag drop trial. As we approach the summer, our busiest time of the year, we want our customers to have a seamless journey through the airport, enabling their summer holidays to get off to the best of starts.

Paul Hickox, Head of Airport Systems Sales at Rockwell Collins recognises that airport experience for passengers is high on the list of requirements for a growing number of airports, regardless of size. He said, ‘There is no ‘one-size fits all’ bag-drop solution because different airlines have different passenger processing models. We were able to create the best solution for Bristol Airport because of our deep understanding of airports and bag drop technology. We look forward to seeing the new self-bag drop solution from Rockwell Collins have a positive impact for passengers as it has done in all other deployments in recent months.’

Bristol Airport passengers travelling with easyJet this summer will be greeted at the arrivals area by members of staff, who will first verify travellers with airline lists, before guiding them to the new self-bag drop kiosks.

Smart device apps making airports efficient | Aviation Industry NewsAs airline passenger numbers continue to increase around the world, airports are making sound investments in apps to assist passengers with self-service and automated solutions to make the processes of check-in, security and baggage handling easier. Airports are realising that these investments are already paying off in increased passenger experience and in the increased efficiency for the airport operator.

Common-use check-in and bag drop desks have been operating in global airports successfully, and with an estimated 80% of passengers now checking-in online using smart devices and their desktops, the introduction of apps has further streamlined the entire process of checking-in. Airports are also able to provide additional travel information to passengers via these innovative applications, which is another way travellers are gaining even greater control of their journey, increasing passenger satisfaction significantly.

Large airport services providers, such as Rockwell Collins, deliver technological advancements that enable airport operators to achieve greater efficiency across the airport environment, with solutions such as automated check-in kiosks, bag drop facilities and more common-use applications that can be accessed directly from smart devices. The addition of ARINC ExpressDrop has given airports the opportunity to address off-site baggage handling, further adding to efficiency, and helping to reduce waiting and queueing times.

As air travel continues to increase by an average of 5% every year, self-service passenger processing innovations seem an obvious path for airport operators to take.

Improving Passenger Facilitation with Self-Service Bag Drop | Business Aviation NewsToronto Pearson International Airport has announced that it is to implement a new self-service bag drop system to improve operational productivity and passenger experience.

Canada’s largest airport, who saw 41 million passengers through its gates in 2015, look forward to automating the baggage handling process, which is set to give airlines greater flexibility, and improve the efficiency of the entire check-in process for passengers, who can use mobile devices to check-in online and download their boarding passes.

All over the world, international airports are seeking new, technologically-advanced methods to streamline the passenger processing systems; making the process easier and less time-consuming for travellers, while maintaining critical airport security and improving resource management.

Providers of airport passenger facilitation systems, such as Rockwell Collins, are driven by IATA standards, the need to increase passenger experience, and the use of biometric solutions to ensure airport security remains of paramount importance.

The automation of baggage handling systems in airports is the way forward, giving passengers greater control of their journeys, cutting waiting time and reliance on IT infrastructure, and improving passenger flow with identity management solutions.

With more than 80% of the world’s airline passenger traffic now checking in online, and arriving at the airport with pre-printed boarding passes, it is clear that automation, and the introduction of self-service bag drop features is set to change the way the public travel.

Leading Baggage Handling Solutions ProvidersChilean Santiago International airport has announced the order for an Explosive Detection Scanner (EDS) as part of an upgrade to security. The contract has been awarded to Smiths Detection, through its regional authorised partner, Aerotech. The airport expansion plans are due to a rise in air traffic, noticeable throughout the world.

The order is the first for Smith Detection for the new HI-SCAN 10080 XCT EDS and was won after public tender application. The system was chosen, according to the airport, because it best met the needs for the expansion plans. Based on dual-energy, dual-view x-ray technology, the EDS has a large central opening and capacity for 1800 bags per hour at 98 ft per minute.

Many airports around the globe are upgrading baggage handling systems and looking at a more automated approach to streamline the passenger processing system as passenger demand increases.

Bag Drop Desks

Bag Drop Desks

Since the announcement from EasyJet of the imminent closure of their check-in desks, replacing them, instead with bag drop desks, the face of airline travel is set to change.

More than 80% of airline passengers now choose to check-in online and can do so from 30 days before departure to 2 hours before the flight, printing their boarding passes at home.

This innovation spells the end of the ritual of the queue at check-in desks at airports around the world, ultimately reducing airport congestion and speeding up the entire process of check-in, with the potential of increasing operational efficiency and productivity for airlines.

Bag drop desks do not have to be airline-specific.  ARINC have developed ExpressDrop desks, for use by passengers who have checked in online, travelling with various airlines, providing a single drop-off point to simplify, expedite and offer passengers an enhanced experience with greater control.

The idea is not a new one, by any means.  Ryanair closed their airport check-in desks in 2009, but does charge passengers inordinate fees if they forget to check-in online.

Another advantage to the introduction of ExpressDrop or other bag drop desks, is that waiting times are reduced.  This will produce great sighs of relief for travellers, who may arrive at the gate as late as 30 minutes before departure.

Amsterdam Airport Schiphol provides one of Europe’s best reference sites for self-service bag drop and 12 units are in place in Departure Hall 2.

ICM Airport Technics has supplied its self-service baggage drop system to Qantas as part of the airline’s Next Generation Check-In programme.

ICM Airport Technics has supplied its self-service baggage drop system to Qantas as part of the airline’s Next Generation Check-In programme.

Amsterdam Airport Schiphol provides one of Europe’s best reference sites for self-service bag drop and this year, 6 new self-service bag drop systems were introduced in Departure Hall 2, taking the total number to 12. Among the latest airports to announce an intention to implement such systems is Bologna Airport, which is expected to complete the installation of 14 units by mid-2013. Aéroports de Paris has also successfully installed a system at Paris-Orly and will soon be extended to Paris-Charles de Gaulle.

The benefits of allowing passengers to take charge of the check-in and bag drop process themselves are clear. For the airline it means fewer agents are needed, passenger processing is faster and congestion around check-in desks is reduced. For the airport, it enhances the check-in capacity, reduces operational costs and allows for the optimisation of existing space. Airports and airlines need to decide whether to implement a one- or two-step solution. The first option allows the process of printing and attaching bag tags and depositing the bag into the system, completed in a single transaction. The second requires the passenger to print their bag tags at a self-service kiosk, before depositing their bag at a separate location.

As Vaessen explained, the implementation at Amsterdam Airport Schiphol makes use of the one-step process. “There were two main reasons for using one-step. The first was our home check-in passengers. More than 50% of our passengers check-in at home, so we didn’t want all of these to still have to go to a kiosk when they arrive at the airport and we simply wouldn’t have enough room for all of the kiosks. The one-step or two-step process depends very much on the infrastructure of the airport.”

The implementation by Qantas, ICM Airport Technics’ two-step solution is now operated across 8 airport terminals in Australia and London Heathrow a total of 84 units. Duncan Watson, Qantas Head of Global Marketing Operations uses the two-step process, explained that the process “maximises the available real estate for the airport departures concourse”. He added: “The two-stage process results in significant savings in both expenditure and footprint. It is better for the passenger to spend two minutes in Area A and subsequently 30 seconds in Area B, compared to two-and-a-half minutes in a single stage process.”

One product available for self service check-in is ARINC’s ExpressDropTM, the world’s first common bag drop application for passengers who have already checked in on the Web, at a self-service kiosk or on their mobile phone. For more details please visit the ARINC ExpressDropTMsite.